Carhartt Europe レビュー 492

My daughter returned 2 orders which were received by Carhartt in Holland on 15 November. We finally got a refund for one of the orders on 21 February and are still waiting for the other refund. It’s now been 103 days!!! We’ve contacted their customer services over 40 times and had various promises made. It’s just seems unbelievable that in 2025 a large company can provide such poor customer service. My advice to anyone would be to avoid buying from Carhartt Europe. Service has been terrible.

Nice site and nice products. I placed an order on 23 in the evening and today (28) my order just arrived and it's awesome. They moved really fast and their products are amazing. I recommend

Item came as promised but wasn’t to my liking, nothing wrong with it just not the best fit for me. I returned the item and it was received on the 12th December by them and on the 13th January I’ve still not received my refund. They told me via the chat service they don’t send emails to confirm the item has been received and the refund is being processed, this is poor. And they then said that the refund can take up 15 working days to process. This is not good enough and not something I’ve not seen at any other company I’ve ordered from. I’ve gone over this time, still no refund so have contacted them again and they have said it should have been processed, apologised and will take a day or so for accounts to process the refund. This was last week and still no refund. I won’t be ordering directly from them again. I’d rather go through someone like ASOS and pay more and not have the bother of this customer service.

Terrible returns process. I returned some items 49 days ago, and still no refund. I have contacted Carhartt who made no effort to resolve the issue other than to say "We're sorry for the delay, it typically takes 35 working days to process a refund". I think this is a deliberate act of slowing the returns process down in the hope that many consumers will forget and Carhartt will never actually refund them.

Returns process is slow. Returned an item and apparently once the return is received your refund will be processed 21days plus 14 days (as has to be then sent to Holland). Do you are looking at 35days. But that is after the item is received. My item was sent via the prepaid label 4 days ago and still hasn't been received. Feel a bit sick and stressed but it's not their problem. As soon as I ordered the item I tried to cancel it they said it wasn't possible but that Returns are hassle free and refunds prompt. Unfortunately that's not been my experience

Terrible process for goods not recieved. Very 19th Century approach to customer service

*** THIS IS A RECOMMENDATION TO NOT PURCHASE DIRECT FROM CARHARTT WEBSITE, UNLESS YOU ARE PREPARED FOR 60+ DAY WAIT ON REFUNDS. IF YOU DO PURCHASE VIA WEBSITE, DO NOT USE A CREDIT CARD UNLESS YOU'RE COMFORTABLE PAYING INTEREST ON RETRUNED PRODUCTS WHILST AWAITING REFUND *** CHECK THEIR RETURNS POLICY IT'LL SHOCK YOU ***

I'm genuinely shocked by the awful experience of retrning items to Carhartt. I never thought I'd be that person typing "if I could score zero then I would" especially for a brand I’ve always loved like Carhartt.

I love Carhartt clothes but I doubt I'll ever buy their products again on the back of this experience, certainly never via their website.

I returned several jackets over 30+ days ago (a mix of styles due to their inconsistent sizing), and I’m still waiting for a refund.

I've emailed customer service multiple times, and although they reply, all I’ve received from them are templated responses or brief messages assuring me that my refund is pending - never received!

I'm not going to spend any more time on this review, this situation has already cost me enough time & money. But seriously " DO NOT BUY DIRECTLY VIA CARHARRT WEBSITE, UNLESS YOU'RE PREPARED TO SUFFER AN AWFUL AWFUL RETURNS SERVICE.

Five star customer service via Messenger. Helpful, thorough and polite. Thank you

Snelle levering maten zijn ook goed.

Alles einwandfrei, sehr schneller Versand, problemlose Rücksendung, weil Jacke zu groß war.

Goed en snelle levering

Product op de dag van levering in de aanbieding.
Maar klantenservice kon niets voor mij doen .voor de korting. Scheelde 30€

Schnelle Lieferung und sehr gute Qualität

Habe mir bei Carhartt Mützen für den Winter bestellt. Diese Beanies sind richtig cool u schön warm durch den Umschlag, das kleine Etikett rundet das ganze ab. Die Farbauswahl ist mega und für jeden was dabei, der Preis ist top und gerechtfertigt. Kann sie zu 100% empfehlen.

Versand und Verpackung sind top.

Makkelijk, duidelijk, snel en daarmee enorm betrouwbaar. Precies zoals het moet zijn

Wie bestellt, sehr gerne wieder!

Prima website, makkelijk bestellen en volgende of daarop volgende dag al geleverd.
Helaas niet altijd alles op voorraad maar de werk / vrijetijds kleding is van prima kwaliteit en heel comfortabel.

Ich mache eine Bestellung und bezahle auch mit Paypal, dann wird von Carhartt einfach storniert.

Mooi product , goed geleverd