Eurowagens レビュー 

715
•
TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Arrived on time and a great product and a very fair price for an Adaptive forward headlight for Vauxhall insignia, Would definitely recommend, Thanks, Gavin..

5つ星のうち5の評価

Ordered through eBay then contacted direct by Eurowagen to ensure I had ordered correctly. I was advised that there would be additional freight costs and could cancel with a full refund. Once confirm... もっと見る

企業が回答しました

5つ星のうち5の評価

I was a bit skeptical about buying from Eurowagens at first, but went ahead and purchased from them. Got the order in a few days, i can say was fast. The item itself is very high quality, it fits my v... もっと見る

企業が回答しました

5つ星のうち5の評価

Hello Great company to deal with, totally reliable and kept me informed of delay to my order in these difficult times with the material supply problems , they managed to provide my items ahead of t... もっと見る

企業が回答しました

企業情報

  1. カー アクセサリー店
  2. ・
  3. 自動車整備工場

当該企業による記述

Replacement and Perfomance Automotive Lighting Specialists with Free Delivery to mainland UK and Excellent Customer Service


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4.2

ほぼ満足

TrustScore 5段階評価の4

715件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.2

すべてのレビュー

(715)

過去12か月のレビュー数: 5件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent

Really helpful. Great knowledge. Incredibly patient while I worked out what I needed. Will definitely use again.

2022年11月25日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Thank you for reviewing Craig, I will pass your thanks to my colleague who assisted you last week. If you need any further help do contact us again.

Katie at Eurowagens

5つ星のうち5の評価

Hello Great company to deal with

Hello Great company to deal with, totally reliable and
kept me informed of delay to my order in these difficult
times with the material supply problems , they managed to provide my items ahead of the projected
time scale. Will use again . regards Graham Webb

2022年11月25日
Eurowagens ロゴ

Eurowagens からの回答

Thank you for the kind words, Graham, We are sorry that your order was delayed but we do our best to inform you if there are any despatching issues. It's great to hear that is has been received and you are happy with it, we hope to see you again.

Katie at Eurowagens.

5つ星のうち5の評価

Very good product at a good price.

Very good product at a good price.. fast delivery time..

2022年11月25日
Eurowagens ロゴ

Eurowagens からの回答

Hi Kevin,

Thank you for the review we always try to ensure that our products have great pricing and are sent in a timely manner.

Katie at Eurowagens.

5つ星のうち5の評価

Authentic Alfa Romeo Parts

Failed my MOT on my side indicators. I was struggling to find original parts for Alfa Romeo Giulietta. Found Eurowagens. Purchased on Friday, delivered Monday. Thank you so much. Will use again

2022年11月4日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Hi Christian,

That is great to hear. We are so glad that we could help you.

Katie at Eurowagens.

5つ星のうち5の評価

Ordered replacement outer tail light...

Ordered replacement outer tail light on 07/11/2022 for my car as outer case was broken. Received email saying that order is on hold as they need to verify information, which is fine, shows the security procedure is working effectively. Spoke to Katie, lovely lady who assisted me and once I confirmed information to verify, order was placed back into processing, Unfortunately I was informed the light was damaged when they were packing and it was the last one, however they would be receiving new stock by 09/11/2022. The following day on 08/11/2022 i received an email that it had been dispatched by DPD and it arrived on 09/11/2022. I can't fault the service received to be honest, Katie was excellent with the punctual updates and answered all questions. My only negative point would be the amount of time you have to hold if you call. But I guess they are very busy. Prices are competitive and the part was original, packaged well, so, overall happy.

2022年11月7日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Hi Dean,

That is so lovely to hear. We always pride ourselves in our customer service. Sorry to hear that you were waiting a while to get through to us, our team must have been on the phone assisting other customs at the time. If we can help in the future do let us know.

Katie at Eurowagens.

5つ星のうち5の評価

Great alternative to OEM Hella product...

The replacement front fog light for my VW UP was half the OEM quoted price and fits perfectly. I am now considering changing the other side to match the clarity of the new unit. Very quick delivery and I will be using them again...

2022年10月24日
Eurowagens ロゴ

Eurowagens からの回答

Hi David,

That is great to hear. We always try to give competitive pricing for both our OEM and aftermarket products. Do let us know if we can help in the future.

Katie at Eurowagens.

5つ星のうち1の評価

Absolutely shocking experience

Absolutely shocking experience. I ordered a rear light for my car on 06/10/22 & made the payment by Credit Card. I was then told the light was damaged and was the last one in stock so they would refund me.

I received a refund email on 07/10/22 to say it would be refunded to my card within 3 working days. They use Paypal for their Credit Card payments who apparently processed the refund as an echeque, why is beyond me, I paid by card.

It is now 24/10/22 and the money has still not been refunded to my Credit Card, I have now had to instigate a section 75 claim with my credit card provider as the goods or the refund have not been received.

Customer services just keep repeating that the refund has been processed - it hasn't.

Avoid

2022年10月6日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Thank you for taking the time to write your thoughts.

We are sorry that your refund took longer than expected to be returned to you. I am unable to explain why an eCheck was provided to you by our payment provider as a refund is a reversal of the original method of payment so this should have been put back onto your credit card.

How we are glad that this has now been resolved and you have received the refund, If we can help any further do let us know.

Katie at Eurowagens

5つ星のうち5の評価

Brilliant service

Brilliant service , very helpful in helping me find the right light for my caravan

2022年9月22日
Eurowagens ロゴ

Eurowagens からの回答

Thank you for your kind words we really appreciate it!

Katie at Eurowagens

5つ星のうち5の評価

Caravan Tail Lights.

Ordered through eBay then contacted direct by Eurowagen to ensure I had ordered correctly. I was advised that there would be additional freight costs and could cancel with a full refund. Once confirmed despatch was quick and delivery time beyond all expectations. Well done.

2022年10月13日
Eurowagens ロゴ

Eurowagens からの回答

Thank you for your kind words we really appreciate it!

Katie at Eurowagens

5つ星のうち1の評価

Part not delivered, no refund, terrible service

Ordered a part for next day delivery 9 days ago, Eurowagens refuse to send a replacement or refund as they 'cannot see why it's delayed'. It's lost, that's obvious. Shocking customer service.

2022年9月20日
自発的なレビュー
Eurowagens ロゴ

Eurowagens からの回答

Thank you for your review
Please accept my apologies, this must be very frustrating for you that your next day order still hasn’t been delivered. We were unaware of any difficulties until last Friday when you called and it was brought to our attention. Subsequently, DPD was phoned immediately so we could gather more information so it could be relayed back to yourself. This is very out of the ordinary for a DPD next working day order to be delayed for this long.
On Friday DPD assured us that it would be delivered on Saturday so we informed you of this. I can only apologise that this didn’t happen and you are sill waiting for it to be delivered.
Due to Her Majesties funeral we were closed on Monday and were unable to respond to your further messages to help to resolve this matter prior to this feedback being left. I have since sent you an email confirming that we have resent your order with Royal Mail 24 tracked and refunded your original delivery fee.

Please do contact us directly if you need any further assistance.

Kind regards,
Katie at Eurowagens

5つ星のうち5の評価

Great value for money

I was a bit skeptical about buying from Eurowagens at first, but went ahead and purchased from them. Got the order in a few days, i can say was fast. The item itself is very high quality, it fits my vehicle as good or better than the manufacture's one. I recommend Eurowagens to anyone looking to replace some of their vehicle stock car parts to aftermarket.

2022年9月3日
Eurowagens ロゴ

Eurowagens からの回答

That's so great to hear Claudio, that you for your business, we hope to see you again soon.

Katie at Eurowagens

5つ星のうち5の評価

Perfect Transaction :)

Nothing to say, perfect transaction.
Ordered & paid, delivered quickly as per order. Spot on.

2022年9月9日
Eurowagens ロゴ

Eurowagens からの回答

Hi Stephen.

Thanks' for the kind words.

Katie at Eurowagens

5つ星のうち5の評価

Excellent Service

Ordered something for my T4. Items were well priced and delivered quickly. Will use again.

2022年9月6日
Eurowagens ロゴ

Eurowagens からの回答

Hi Ian.

That's so kind we always try to source great products as great prices. We hope to see you again soon.

Katie at Eurowagens

5つ星のうち5の評価

Easy to order

Easy to order, correct part available and delivery was quick. The price was the lowest I could find for a new light

2022年9月7日
Eurowagens ロゴ

Eurowagens からの回答

Hi Phil.

That's so kind we always try to source great products as great prices.

Katie at Eurowagens

5つ星のうち1の評価

Hi just awaiting further information on…

Hi just awaiting further information on my order.
Ordered a left and right indicator lens
And received two right hand side ones.

2022年9月2日
Eurowagens ロゴ

Eurowagens からの回答

Thank for you for feedback,

We are sorry to hear this, our warehouse team is very accurate but unfortunately errors do sometime occur. I see that you have been emailing with our customer service team to rectify this issue. I can confirm that a left-hand side unit will be dispatched to you today.

We apologies for any inconvenience that this may have caused.

Kind regards,
Katie at Eurowagens.

5つ星のうち4の評価

Can't fault the item but the warranty rules are nonsense

No complaints about the light fixture itself - quick delivery, product as described.

The only complaint would be that it wasn't until the parcel arrived with a sticker on the box that I found out the 12 month warranty is invalid unless you get a 'qualified mechanic' to fit it and have a receipt, which is utter nonsense. Don't sell to members of the public if you are going to invalidate their warranty for having the audacity to be able to change the light fitting themselves - which I have done perfectly well. If the light should now fail within a few months you will refuse to replace because I fitted it myself.

2022年9月3日
Eurowagens ロゴ

Eurowagens からの回答

Thank you for your feedback,

We are glad that you are pleased with service and delivery time. I can confirm that all our products come with a 12 month manufactures warranty.

We recommend every part is professionally installed to avoid any potential damages to the product or your vehicle, and any issues during installation which may lead to an unsuccessful warranty claim if one was needed.

Kind regards,
Katie at Eurowagens.

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