Everest Horology Products レビュー 44

I would not recommend purchasing from Everest Horology Products.

The ordering and delivery process was quick, with the item arriving in the UK within approximately 24 hours. However, when I needed to return the item, the experience became frustrating.

Despite the product being delivered quickly to a UK address, I was informed that any return must be shipped at my own expense to Texas, USA. This was unexpected and significantly increases the cost and inconvenience of making a return.

I have received no satisfactory explanation as to why a UK return address cannot be provided, particularly when the product appears to be distributed through a network capable of next-day delivery within the UK.

Customer service responses have simply repeated the return instructions rather than addressing the concerns raised. As a result, what should have been a straightforward return process has become unnecessarily complicated and expensive.

Based on my experience, I would not purchase from this company again.

Charged me full shipping to uk despite posting adverts saying orders over $100 free shipped. I sent them their own ad, they changed it next day to US only then denied the offer ever stood. Awful customer service. Shame as I’d bought 3 straps from them previously but they don’t recognise loyalty or care if you go back.

I ordered 2 different Deployant Buckels for Rolex - never got what I ordered - I dont think they have what they advertise!!!!!!!!!!

Rolex strap cheapens up the watch... TERRIBLE RETURN POLICY... TOTAL SCAM! YOU CAN'T MOUNT IT TO SEE HOW IT FITS AND THEN GET A FULL REFUND. IT'S THEN CONSIDERED USED!

Thank you for reaching out to Everest, we are happy to help with a return or exchange. Please read our policy below:

We will accept return requests for eligible products in unused condition within 14 days of the customer's receipt of goods. We will accept exchange requests for eligible products within 30 days of the customer's receipt of goods. Goods should be in new, unused condition.

Unused condition refers to any product that has NOT been damaged, mounted, worn, bent, torn, altered or stained. Please do not mount, wear, or otherwise use any product if you intend on returning or exchanging it.

All eligible returns seeking a monetary refund will incur a label and restocking fee of $20 which will be deducted from the return amount. Eligible exchanges are free and will not incur a restocking fee. Please note, the original shipping charges incurred at the time of purchase are non-refundable.

Eligible return requests made between 14 and 30 days (not to exceed 30 days) after customer receipt of goods may qualify for a refund in the form of store credit only. You can find our full return and exchange policy on our website here. Depending on your location, there are different portals in which to initiate your return or exchange. Please see below:

How can I return or exchange my order?
If you need help with a return or exchange you can find our policy and portal here for US orders: Returns/Exchanges
If you need help with a return or exchange you can find our policy and portal here for UK orders: Returns/Exchanges
If you need help with a return or exchange you can find our policy and portal here for EU Orders: Returns/Exchanges
Wenn Sie Hilfe bei einer Rückgabe oder einem Umtausch benötigen, finden Sie hier unsere Richtlinie und unser Portal: Rückgabe/Umtausch

Do not use, paid over £200 and also paid for next day delivery, they have not dispatched or responded to any emails for over 10 days, they constantly email with offers though every day, wish I had read the reviews first but it appears to be a scam !!! No phone numbers either so be careful !!

This has been the worst experience dealing with anyone associated with luxury items. I beg you stay away from Everest watch bands. You will never receive the product. And they will keep your credit card payment. You are better off betting the $300 on a horse with one leg at the Kentucky derby. Please for your own mental health stay clear of this company

They shipped to the wrong address and I was unable to change the order even thought I contacted them within 6 hours of the original order placed. They use a fulfillment company that will not allow you to make an address change. Very frustrationing and very poor customer support. Im out $259 with little recourse

I bought a Helvetus rubber strap a couple of weeks ago and it didn’t fit, was poorly made and the customer service team had literally no idea what they were talking about. So, I ordered an Everest one yesterday. It arrived today. Well packaged in their own branded cases etc. Very easy to fit and seems to be very well made. I should have bought this in the first place. More expensive but soooooo much better than the cheap rubbish out there.

Terrible customer service experience. Ordered a strap, not quite right but no qualms with the quality of the product so have returned. Still waiting for a refund weeks later but worse, absolutely no acknowledgment to any emails or chatbot queries. Would highly recommend purchasing through a credit card when dealing with this company so you have some hope of recovering your money if the strap doesn’t suit your needs.

still no feedback from their support, crazy for that price point

Betrug! Band zum Austausch zurückgesendet & nie wieder etwas gehört! 230€ einfach weg.

Arrived late. And didnt fit my rolex submariner as advised by the support team

I buy a strap for my Daytona but i choose the wrong size. I start the exchange procedure and from that moment the disaster began. I made a shipment with a receipt of delivery and the package result received. To date, even after numerous email, no one has answered me. I lost all my money between shipping and bracelet is about 300 euros. Everything I am writing can be proved. I absolutely advise to not buy from Everest! The site il well made everything seems ok but the risks is making my same mistake and lose the money.

Very poor customer service. Never again.

Never buy at Everest Horology Products
No customer service !

I bought a watch strap. They promised me that nog import duties or taxes would need te be paid. Despite this promise, i had to pay 100 euro in import duties on top of the initial price of 250 euro. Naturally, i refused the delivery and returned the strap. After a lot of hassle with Dhl to return it and numerous emails, I still haven't received a refund ! Pure fraud !

Paid almost £200 for a strap, 48 hour delivery promised. 5 days later nothing,
no tracking, no update and no response to emails.

Will now have claim back payment from bank, shocking, just wish I had checked the reviews before ordering. Avoid at all cost.

Poor product , did not fit at all well , as suggested for my model Rolex. Immediately retuned the item but after ten days or so I was told it was dirty and grubby . And therefore I would be charged . Nonsense . The strap was fitted for 60 seconds . Be ware

Purchased a $240,00 curved leather band. It started coming apart after 6 months. Emailed them and asked for a possible discount off another non leather one. They gave me a copy of the exchanged program which is all of 7 days from purchase.

Worst experience ever, stay away! After two weeks of chasing them where my order is, they discovered that the product is out of stock. Seriously? What kind of inventory system are you using??? I wish I could give them -5 stars. Hope to get my money back Asap!