Helvetus® レビュー 872

Big scam don’t buy from this fakers.
They sell you Chinese crap.
They send constant the same robot answer that they payed the money back but that’s a big lie. Instarted investigation via IDeal and they will soon contact them.

This is one of those reviews that starts "If I could leave a zero star review I would." I bought one of their Panerai replacements, at a not cheap £67. When it arrived it didn't fit. I had to threaten them with action under UK distance selling regulation before they agreed to a refund. I despatched the strap back to Switzerland on the 9th of June, at a cost of £10. Tracking showed it was delivered to them 3 days later. I'm writing on the 29th, having not had a refund. Upon prodding I got this response: "Thank you for your email.
Upon review, we can confirm that your returned item has been received. It appears that the refund had not yet been processed, which has now been resolved."
No apology, you note.
Substandard products, substandard customer service. Avoid like the plague.

The company has nothing to do with Switzerland except its headquarters address. They sell terrible quality belts from China. Avoid them. Don't buy anything.

I want to lead off by saying despite past reviews, the customer service in my case was very good. The product came from Switzerland so naturally with all the tariffs etc. in place, it took about 2 weeks and I didn’t even get a tracking number until about 3/4 days before it got here but the customer service team replied quickly explaining the situation and provided tracking as soon as they could. The product itself is also very premium and I couldn’t be happier with my decision to purchase here. So great job Helvetus on putting out a premium product, and improving on previous complaints from your customers. I’d shop here again without hesitation

Finger weg von diesem Anbieter!!!

Ich habe ein Armband für eine Herrenuhr bestellt. Leider passte dieses Band nicht. Helvetus behauptet, dass sie das Armband nicht zurücknehmen kann, da es sich um eine Maßanfertigung handelt. Dem ist nicht so. Ich habe einen bereits exakt beschriebenen Artikel bestellt und nicht nach meinen Maßen anfertigen lassen. In den Geschäftsbedingungen steht, dass eine Rücknahme akzeptiert wird-allerdings unter sehr teuren Bedingungen. Dennoch verweigern sie die Rücknahme.

„ Die entsprechenden Hinweise befinden sich innerhalb unserer Rückgabe- und Verkaufsbedingungen auf unserer Website, welche während des Bestellvorgangs verfügbar sind.

Wie bereits erläutert, werden unsere Kautschukarmbänder entsprechend der jeweils ausgewählten Kombination aus Modell, Breite, Farbe und Schließenvariante auftragsbezogen gefertigt bzw. zusammengestellt und fallen daher unter die entsprechende Ausnahmeregelung gemäß Artikel 16(c) der EU-Verbraucherrechte-Richtlinie.“

Das wird nicht während des Bestellvorgangs mitgeteilt.

Zero customer service.
Sold a strap that only fits another IWC watch model despite saying on their website ‘precision fit for all IWC models’. Did not offer a replacement or refund, or return. £71 wasted!

Ordered a watch strap for my Cartier rondo. Arrived and before opening could see the poor quality and inability to fit. Returned and 7 weeks later have still not received my refund of £73 despite an email telling me the refund had been processed and it was my bank that hadn’t refunded me!
AVOID THE COMPANY

Achtung.....Bitte nichts von diesem Shop kaufen. Es handelt sich um billig verarbeitete China Ware. Ich habe einfach ein komplett anderes Band erhalten als bestellt. Der Kommentar war, dass das ja nur "Beispielfotos" wären. Ich habe noch nie eine Rezension geschrieben, aber das ist eine absolute Frechheit. 100 € für "Ali-Expressware" im Wert von bestenfalls 20 €. möchte aber nur potentielle Kunden warnen. FINGER WEG.

SCAM — Fake Swiss company, Chinese rubber junk, 2-month refund nightmare

Marketed as a Swiss premium brand. Reality: cheap rubber strap shipped from China after 3-4 weeks. Returned it immediately. Then spent 2 months chasing a CHF 77.40 refund. They repeatedly "confirmed" it was processed but refused to provide any ARN or payment proof. Even threatened me not to file a chargeback. Refund only appeared after I opened a formal dispute with Revolut. Avoid completely.

It is just scammers , be very careful they nevers send back the money if you return the product.
Be very very careful !!

I needed a new watchband for my Seiko scuba diver's watch. Seiko no longer makes a band for it. I found Helvetus on line. I selected a probable band, then contacted Helvetus support. I gave Mia the watch's model number. I explicitly asked her if the band would fit. Without hesitation she responded yes. No other response. I ordered the band, when it finally arrived directly from China, it didn't fit. Mia neglected to follow up her "yes" with "determine the width needed before ordering". Helvetus' policy is that for returns, there is no RA. The customer foots the shipping bill. For exchanges the customer foots the bill in both directions - to and from Switzerland. The shipping cost of both options separately are 3x to 4x the value of the band. So I get to eat a band I can't use. Buyer beware.

produit de tromperie, grosse arnaque, bracelet pour blancpain: Swatch, les picots ne sont meme pas limés, bref me suis fait arnaquée pour plus de 70 euros dans un paquet chinois, de la tromperie, à fuir à tout prix. peut etre que j'aurai payé ca 2 euros chez site chinois. Maintenant je vais chercher à me faire rembourser, ca va etre dur, alors fuyez à toutes enjambées HELVETUSn une arnaque pour bien vous faire rouler.

The straps were cheap very poorly made copies that didn’t even fit, would not pay for return postage despite me providing photos of how wrong the strap was, ended up having to go through my credit card company. They must have been threatened by them because the refund came through immediately, strap will go in the bin, what a complete waste of everyone’s time!

It’s been two months since I placed my order, and there’s no sign of it arriving. You can’t get in touch with the company; the emails are answered by a robot named Mia, always giving the same canned, automated response. This company seems like a scam.

scam, Betrug Armbänder billiger Müll passen nicht, keine Rückgabe + upsale von verbindern

I just want to share my experience to save you time and money.

If you've come to Trustpilot to check Chinavetus's reviews, I assume you've already been scammed.

I got my money back through a chargeback with my credit card issuer. It was very simple and smooth, since Chinavetus has already been reported and branded as a scammer.

So don't waste your time trying to talk to this scammer. Just go straight to your card issuer and open a dispute and request a chargeback. It only takes a week to get all your money back.

Arnaque !
Bracelet de mauvaise qualité
Et je n’ai jamais reçu mon remboursement
Après renvoie du bracelet
À éviter !!!

I usually don't like to complain. This company drop ships from China. I paid $149 for the strap. I've found the same strap for my Cartier Roadster on line for $6.99. I went through an exchange and had to pay Helventus $19 to them to ship the correct strap and the postage to Switzerland was another $46 from San Diego. They sent me the wrong strap in nylon. I asked for the leather. They would not accomodate me unless I paid the same charges again. I just put the strap on my watch, thinking I might as well use it anyway. The mechanism is horrible. It won't stay on my watch. So it's a throw away. There is no way I'm going to put this horrible strap on an amazing watch, when the strap could come off and I could lose the watch. This is now the worst purchase I've made in my lifetime. This company is a fraud. DO NOT BUY FROM THEM.

Ordered their strap for Tudor Monochrome ...it was a joke did not come close to a fit....they offered nothing but BS excuses..buy at your own risk

I should have done more research on Helvetus before I wasted my money. Basically you pay premium prices for badly made straps, mine was circa £100, and receive the worst shipping service ever known to mankind. Imagine a cheap and poorly made Chinese knockoff shipped by a steam boat with tracking updates communicated through a blinking camel. I threw the strap straight in the bin after waiting 2 weeks - better that than deal with Mia, the AI generated client service person that never sleeps. Note, I suspect that this company has nothing to do with Switzerland...however someone at the firm may have an auntie that may have visited there sometime in the distant past.