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Jai commandé un collier qui n'est jamais arrivé. Jai payé 20 euros de collier + 14 euros de frais de port . On m'a remboursé les 20 euros mais pas les 14 euros. Voilà si vous voulez perdre de l'argent... ãã£ãšèŠã
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Molto soddisfatta di ciò che ho ricevuto. La descrizione si attiene perfettamente all'oggetto fisico. Design originale- ho sempre piacere nel sostenere piccole attività e menti così creative. Iter di... ãã£ãšèŠã
Lâacquisto Ú stato semplice ed efficace, mi sono piaciute le proposte correlate con un ulteriore sconto applicato. La spesa della spedizione non Ú specificata allâinizio, comunque Ú veloce ed affidabi... ãã£ãšèŠã
I've ordered and unfortunately they are sending parcels to Austria with GLS and their email tracking doesn't work properly. I wasn't at home so the parcel got delivered to a parcel store and I did... ãã£ãšèŠã
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3.3
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Very cheap material in 3 months everything was blue or broken
Jai commandé un collier qui n'est jamais arrivé. Jai payé 20 euros de collier + 14 euros de frais de port . On m'a remboursé les 20 euros mais pas les 14 euros. Voilà si vous voulez perdre de l'argent commandez chez eux ð a fuir absolument.
Exxxential ããã®åç
Bonjour, malheureusement personne nâa récupéré le colis au point relais UPS. Ãtant donné que vous avez choisi la livraison avec retrait en point UPS, il était de votre responsabilité de le récupérer.
Les 14 ⬠correspondent exactement aux frais dâexpédition que nous avons payés. Comme le colis nâa pas été récupéré, ce montant vous sera facturé.
Me encanta la joyerÃa! Definitivamente volveré a comprar
Ho comprato il Matera Choker e gli Oyster Earrings come regali di Natale. La spedizione Ú arrivata in sole 24 ore e sono molto soddisfatto della qualità e del prezzo degli articoli! Sicuramente comprerò di nuovo!
I bought four pieces of jewelry:
MECANIMALS Moletta en baquelita à 1
CINQUANTA (-32,50 â¬)
Arracades d'ostra KURAKURA â
à 1
CINQUANTA (-16,50 â¬)
CFH Metallica Set à 1
CINQUANTA (-14,00 â¬)
Arracades CFH Happy Llagrim â
à 1
CINQUANTA (-14,00 â¬)
And honestly, the quality is very poor. All of them look cheap and poorly made, especially considering the original price. Good thing I got them at 50% off, because at full price this would be unacceptable.
The most expensive ones are actually the worst. The clasp is basically a standard, flimsy clip that looks extremely cheap and hurts my ears after a short time. They donât hold properly and are very uncomfortable. I know in the website says that it can hurt some customers, but that's just an excuse of a bad product.
I would not recommend these at all. Iâm very likely to return all of them, still thinking if I want to spend 20 more euros in this.
Exxxential ããã®åç
Hello Arte si Por,
We are very sorry to hear about your disappointment. We have never received such feedback before, so we were quite surprised to learn that you were unhappy with every item you purchased.
Please feel free to contact us by email and, if possible, share photos showing the quality issues you experienced. We will of course not ask you to return the products and would like to better understand what went wrong and why you are so dissatisfied. you can write to us on :
info@exxxential.com
thank you
Fast shipping and excellent quality. Products are very nice and super cool for those who love fashion! I highly recommend these products.
Jewellery arrived super fast! The quality is amazing, suggested the website to all my friends
J'ai acheté trois paires de boucles d'oreilles que j'adore ! J'en rachÚterai sans hésiter.
Ho comprato un paia d orecchini per mia moglie e sono super soddisfatto, consegna in 24 ore e qualità ottima per il il prezzo pagato
Received goods in 3 days, loved the jewelry, will definitely buy again
I pacchi non arrivano prendono solo in giro e i soldi se li tengono
Exxxential ããã®åç
Buongiorno Daniela,
per poter verificare lo stato del suo ordine avrei bisogno di un numero dâordine oppure del nome esatto associato allâacquisto, perché al momento non risulta chi sia lâintestatario dellâordine.
In alternativa, può anche scrivere a info@exxxential.com
per ricevere ulteriori informazioni.
Le service aprÚs-vente n'a jamais répondu à mon e-mail.
Les bijoux sont différents des photos, je suis trÚs déçue
Exxxential ããã®åç
Hello Anna , sorry for my late reply but for some reason your email went to Spam. I see you recieved your goods even though you wrote to us the appartement number changed
If you are not satisfied with the prodicut you have 14 days to return it , thank you and sorry for the inconvenience
Il materiale non Ú adeguatamente corretto per il prezzo che hanno gli oggetti.
Exxxential ããã®åç
Ciao Virginia ho visto che ci ha rimandato indietro l'articolo , grazie e ci dispiace che non Ú contenta. Abbiamo effettuato subito il rimborso
Exxxential ããã®åç
Ciao Oksana
Se manda una foto a info@exxxential.com le possiamo fare un cambio o rimborso , grazie
Exxxential ããã®åç
Buongiorno , la procedura di reso la trova sul sito al link:
https://exxxential.com/pages/return-policy
Grazie
Lâacquisto Ú stato semplice ed efficace, mi sono piaciute le proposte correlate con un ulteriore sconto applicato. La spesa della spedizione non Ú specificata allâinizio, comunque Ú veloce ed affidabile. Le comunicazioni in fase di acquisto e in seguito molto chiare. Un acquisto senza pensieri e i design dei prodotti estremamente ricercato.
Mi sono trovata molto bene, tempi di spedizione velocissimi e qualità alta dei prodotti
Estoy decepcionada con el envÃo. Compré un regalo para alguien que solo verÃa dos dÃas esta semana y no fui a una tienda fÃsica a por otro regalo porque prometÃan envÃo en 24-48 horas. El envÃo ha llegado a los 4 dÃas y esa persona ya no está aqui y no se cuando la podré ver de nuevo. He contactado a servicio al cliente y solo me ofrecen como solución devolver el regalo (pagando 15 euros por el transporte de la devolución) y que ellos lo manden al otro sitio o nada. Para mà lo más decepcionante es que me han comentado que en la ciudad en la que resido (ciudad muy grande de España) los envÃos suelen tardar entre 24 horas y 4 dÃas, cosa que no se me ha indicado en ningún momento, y dando a entender que no se trata de un hecho puntual, es más un hecho conocido que deciden no poner en su web.
Exxxential ããã®åç
Hello Margarida,
No one has ever asked you to pay euro 15
I copy and paste the email our customer service sent you
Hello Margalida
As advised in all my emails i am very sorry and trying to do what I can to help you :
I can offer you only two options
option 1
free of charge send a Mormimondo necklace to the address you advise
option 2
refund the order of the Morimondo necklace
Unfortunately DPD will not take responsability, besides refunding approx Euro 15,00 of shipping costs
thank you
Merce pazzesca, originalissima e di qualitÃ
Spedizione rapida
Consiglio spassionatamente <3
I got a necklace and after only 2 hours wearing it, the hook has broken with no reason. The products are not of quality and customer service is really bad. I asked the total refund, so the shipping as well (30â¬) since it wasnât my choice to send it back but they even didnât reply.
Non-professional at all
Exxxential ããã®åç
Hello Gaia, sorry for your bad experience unfortunately we do require that you pay for the return. Hopefully in the future we wil provide free returns. Our products can be returned in the first 14 days of recieval and we replied to you giving you all this information. We did not reply on your confused reasons on the return as you sent us two emails with two different reasons. Our goal is to understand our clients need and help you as much as we can but if you are not Clear from the beginning then we just advise you to check on our policies online and stick to the rules.
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