FabKids レビュー 12,983

FabKids からの回答

2025年8月12日

Hello Michelle,

We're sorry to hear about your experience and the frustration it has caused you. It’s understandable to feel upset, especially after being a loyal member for 10 years, and losing your credits without proper notification can be really disappointing. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.

Best,
Zeth

FabKids からの回答

2025年8月4日

Hello Kristin,

Thank you for sharing your feedback with us. We're sorry for the frustration you've experienced with our VIP credit usage/expireation and the changes that have taken place. We understand how disappointing it can be to feel that the value you once enjoyed has diminished. Your loyalty over the past five years is truly appreciated, and we’re sorry to hear that you felt compelled to cancel your account. We strive to provide our members with quality products and a rewarding experience, and it’s clear we fell short in your case. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

FabKids からの回答

2025年7月22日 に更新

Hello Tiffany, 

Thanks for sending your review! We're sorry to hear about the challenges you encounter while using your VIP credits. We understand that transparency is important when it comes to credit usage. We would also like to discuss further the quality and availability of our products in the styles/sizes you like. Your feedback about the VIP membership is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to further assist you.

Best,
Zeth

FabKids からの回答

2025年7月14日

Hello Apache,

We're sorry for the difficulty you've had with canceling and how long the process took. We understand how frustrating it is when the styles no longer suit your needs and when the quality of items like shoes and clothing doesn’t meet expectations. It’s especially disappointing when you feel like you’re losing money just for forgetting to skip, and we recognize how important it is for cancellations and product durability to feel simple and reliable. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

FabKids からの回答

2025年7月11日

Hello Jessica,

We sincerely apologize for the delay and the lack of communication regarding your recent order. We understand how frustrating this must be, especially since you placed the order well in advance with the expectation that it would arrive in time for your child’s first day of school. We’ll be contacting you privately right away to address this matter as quickly as possible.

Best,
Allison

FabKids からの回答

2025年7月9日

Hello Tania,

We're sorry you were unknowingly signed up for a subscription and continued to be charged even after being told it was canceled. We understand how upsetting and deceptive that feels, especially when you believed you were making a simple purchase and instead found yourself in an ongoing membership you didn’t agree to. Being charged month after month without clear consent or proper cancellation follow-through can be really frustrating. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

FabKids からの回答

2025年6月13日

Hello Angela,

We're sorry for the frustration and financial stress this experience has caused—we understand how upsetting it is to see multiple charges you didn’t agree to, especially after repeatedly declining VIP membership offers and receiving confirmation that no further charges would occur. It’s unacceptable that you had to go to such lengths just to get clarity and support, only to feel misled and blocked at every turn. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best,
Zeth

FabKids からの回答

2025年6月11日

Hello Lisa,

We're truly sorry to hear how disappointed you’ve been with your experience with the mobile website and the feeling that the membership hasn’t provided the value you expected, especially when it seems like the credit you’re charged each month doesn’t fully cover the items you’re interested in. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.

Best,
Allison

FabKids からの回答

2025年6月9日

Hi Nicole,

Thank you for sharing your thoughts. We understand how frustrating it can feel to pay for a VIP credit and still face additional costs at checkout. We hear your concerns about pricing and shipping, and we know that value matters just as much as style. Our Member Services Team will be contacting you immediately.

Best,
Kim

FabKids からの回答

2025年6月6日

Hello Kelley,

Thank you for your experience with us. We’re truly sorry about your ongoing frustrations to not find the styles and sizes you’re looking for. We understand it’s disappointing when items sell out or when credits can’t transfer between stores. We also recognize your confusion with the skip-date time zone, and your feedback is being taken seriously. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.

Best,
Allison

FabKids からの回答

2025年6月5日

Hello Karen,

Thank you so much for sharing your experience. We completely understand how disappointing it is to invest in a brand you’ve supported both emotionally and financially, only to feel like you didn’t receive the value you expected. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.

Best,
Lia

FabKids からの回答

2025年5月13日

Hello Kevin,

Thank you for writing us a review. We completely understand your frustration — unexpected additional tax charges at checkout or delivery can feel unfair, especially when you’ve already paid for your order. We strive to provide value and transparency to all our members, and I understand how disappointing it can be. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.

Best,
Chad

FabKids からの回答

2025年5月13日

Hello Joyce,

Thank you for writing us a review. We’re truly sorry for the experience you’ve had, and we completely understand how upsetting it is to be charged for something you didn’t knowingly sign up for — especially when your original intent was simply to place a gift order for your grandkids. You’re right to expect better clarity and trust from us, and I’m so sorry we’ve let you down here. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.

Best regards,
Chad