Fabletics Nederlands レビュー 

Fabletics Nederlands からの回答

3日前

Hello Olivia,

Thank you for your review.

We are very sorry that our customer service team was unable to resolve your issue. Our goal is to provide our customers with the best possible support, and we are fully committed to achieving this. We deeply regret that we were unable to do so in your case and will strive to improve in the future.

We have sent you a request to confirm your customer information. Once we have received this, someone will contact you within 24 hours to help you.

Thank you for your understanding and patience.

Best regards,
Peter - Fabletics Team

Fabletics Nederlands からの回答

6日前

Hi Miriam,

Thank you for taking the time to write your review.

We are very sorry that you are disappointed about the charge. We would like to inform you that there are no hidden costs at Fabletics. Our members can also enjoy the benefits of VIP membership completely free of charge by simply skipping the membership online between the 1st and 5th of the month. In this case, absolutely nothing will be charged. If you don't skip, we will not charge you, but instead convert the fee into a membership credit. This credit remains in your account, and you can redeem it at any time for a complete outfit worth up to €80.

You can find all the important information here: https://help.fabletics.com/hc/en-be?tsps=54.95

Should you have any questions or need assistance, please do not hesitate to contact our customer service.

Best regards,
Peter - Fabletics Team

Fabletics Nederlands からの回答

2026年6月26日

Hi,

Thank you for reaching out, and I am very sorry for all the hassle and confusion this has caused you.
Please don't worry, I am more than happy to explain exactly how this works and help you get this sorted out. On our Fabletics website, we offer two ways to shop: as a guest or through our VIP membership. When the VIP membership option is chosen, the details and conditions are stated before the order is confirmed to keep things as transparent as possible.

As a VIP member, you get access to exclusive sales and discounts, but you also have the option to maintain the membership for free by using the "Skip the Month" button between the 1st and 5th of every month. When a member does not skip, the monthly fee is simply converted into a Member Credit that you can spend on the website at any time.

Once again, we apologize for the inconvenience. If you have any questions, you can contact us via chat, email, or phone.

Best,
Steve
Fabletics Team

Fabletics Nederlands からの回答

2026年6月8日

Hello Lamia,

Thank you for your feedback. We are sorry to hear about your frustration.

If you are registered on our US platform but use a European bank account/credit card (or vice versa), our system will always charge and refund the exact original amount in the store's base currency (e.g., USD). Any conversion fees, exchange rate fluctuations, or international transaction fees are determined and processed entirely by your own bank or card issuer, which is completely outside of our control.

When a customer requests the removal of payment details, our team processes this immediately.

We want to ensure your account is handled exactly as you wish. Since we cannot access personal account details via this review platform, please contact our customer service team directly. We will gladly check whether you hold a US or EU account and confirm that everything has been correctly processed for you.

Best regards,
Lilly - Fabletics Team

Fabletics Nederlands からの回答

2026年5月27日

Hi,


Thank you for bringing this issue to our attention, and we sincerely apologise for the frustration and lack of communication you have experienced. This is certainly not the standard of service we strive to provide.

It appears there was a failure in our internal review process after you provided us with the requested documents, and we are keen to rectify this.

We would like to look into what happened with your request in detail and ensure it is handled correctly. That said, we will contact you as soon as possible to gather all the information relating to your user account, as you did not provide a reference in your comment.

In the meantime, you can also contact us via the link below if you have any further questions.

https://help.fabletics.com/hc/en-be



Kind regards,
Paul
Your Fabletics Team

Fabletics Nederlands からの回答

2026年5月13日

Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!

Fabletics Nederlands からの回答

2026年5月1日

Thank you for your feedback - we're so glad we could deliver a great experience. We truly appreciate your support and look forward to serving you again!

Fabletics Nederlands からの回答

2026年4月27日

Hello,

Thank you very much for your comment.

We are truly sorry if you have had any problems contacting us.

We would like to inform you that our service is currently unavailable by phone. Please don't worry, you can contact us via web messaging Monday to Friday, 10.00h - 18.00h, or by email.

Since you didn't leave any references, we invite you to send us a private message, so we can further assist you.

Kind regards,
Tiffanie, Fabletics

Fabletics Nederlands からの回答

2026年4月9日

Hallo Kaliyan, 

Hartelijk dank voor je vriendelijke recensie en je geweldige feedback. We zijn erg blij om te horen dat je tevreden bent over onze producten en dat je zo’n positieve ervaring hebt gehad tijdens het winkelen bij ons. Het is echt het mooiste aspect van ons werk om onze klanten tevreden te zien, en we kijken ernaar uit je in de toekomst weer te mogen verwelkomen.

Met vriendelijke groeten,
Dora
Het Fabletics-team

Fabletics Nederlands からの回答

2026年4月10日 に更新

Hi,

Thank you for your reply.

Regarding the confirmation email, please be sure to check your spam or junk folders, as they can sometimes end up there. Please keep in mind that information about the subscription is provided both before and after placing an order, and the checkout process cannot be completed without agreeing to the membership terms.

As for your membership status and charges, please reach out to us via chat, email, phone, or WhatsApp. We would be more than happy to look into your account details and provide you with all the information you need. We are always here to help and will be glad to assist you further!

Best,
Steve
Fabletics Team

Fabletics Nederlands からの回答

2026年4月8日

Hello, Maud:

Thank you for the review. We are so sorry for the frustration and any confusion regarding the membership! We completely understand how unsettling it feels to see a subscription you didn’t intend to join.

We want to clarify that a VIP membership can only be activated if it is explicitly accepted during the checkout process; we never want our members to be subscribed against their will. This is why the membership can be activated only by the member. We also want to inform you that the membership is not permanent. The member has full control over the account and can cancel at any moment without any hassle.

Our customer service team is available every day to help you and sort out any issue. Therefore, we invite you to contact us, we will gladly check everything for you asap. You can check here how to contact us - https://help.fabletics.com/hc/en-be. We are waiting for you!

Best regards,
Alex, Fabletics Team

Fabletics Nederlands からの回答

2026年4月8日

Hi Julia,

Thank you for your 5-star review!
We strive to make your shopping experience as smooth and enjoyable as possible. 

Whether you’re looking for your next workout outfit or something stylish for everyday wear, we are here to provide you with quality pieces that support you without holding you back. ☺️

Thank you for being part of Fabletics!

Warm regards,
Lena
Fabletics Team

Fabletics Nederlands からの回答

2026年4月7日

Hello, Savannah:

Thank you for the review. It is a pleasure to have on the page a customer like you. Our customer service always gives the best to sort everything out to our members, and we are very thankful when we see a comment like this. It helps us improve and shows that our effort is recognized. 
Keep making orders on the page and collecting reward points. This way you gain more and more discounts every day. 🤗

Best regards,
Alex, Fabletics Team

Fabletics Nederlands からの回答

2026年3月18日

Hoi Helma! 
Ontzettend bedankt voor je leuke feedback! 😍

We zijn blij dat onze aanbiedingen en de kwaliteit je zo goed bevallen. Dat is precies ons doel, hoogwaardige styles voor onverslaanbare prijzen. Kom vooral regelmatig een kijkje nemen, want we lanceren de nieuwste trends altijd als eerste! ✨

Deel je ervaring en je nieuwe favoriete looks ook gerust met je community en vergeet ons niet te taggen. We kijken ernaar uit je snel weer in onze shop te zien!

Met vriendelijke groet,
Lilly - Fabletics Team

Fabletics Nederlands からの回答

2026年1月23日

Hello Pmk,

Thank you for sharing your experience with us. We really appreciate it.

We are very sorry that you were not satisfied with your leggings and that they did not meet your expectations. We understand how frustrating it is when you order something and it doesn't live up to your expectations. We sincerely apologise for the inconvenience, as we never want our valued customers to experience such situations. If you find yourself in this situation, you can return or exchange the product within 45 days. Returns are completely free with us. You can find all the important information about our returns and exchanges policy at this link:

https://help.fabletics.com/hc/en-be/articles/360039960791-What-is-your-return-exchange-policy

When you request a return label from our support team, the representative will usually ask you why you are returning the item. This is because they need to know whether it's a simple return of a product that didn't fit or meet expectations, or of a defective product, as this information must be indicated on the return slip. However, it is not standard practice for our customers to pay for returns. Therefore, we recommend that you DM us briefly via social media, such as Facebook or Instagram, so that we can investigate the matter.

We are very sorry that we were unable to meet your expectations this time, but we hope to do so in future.

Best regards,
Peter - Fabletics Team

Fabletics Nederlands からの回答

2025年12月29日

Estimada Chris:
Gracias por su reseña.
Nos alegra saber que el surtido que tenemos le ha parecido interesante. Espero que encuentre más artículos y descuentos favorecedores. Le agradecemos ser nuestra clienta y le deseamos muy felices las fiestas navideñas.
Un cordial saludo,
Daniela, Fabletics ES

Fabletics Nederlands からの回答

2025年12月22日

Hallo Emma, ​​bedankt voor je review.

Het spijt ons dat je niet tevreden bent over onze service en het VIP-lidmaatschap. We nemen je feedback zeer serieus, maar we willen graag een paar punten vanuit ons perspectief toelichten.

Een VIP-lidmaatschap kan alleen worden geactiveerd met jouw toestemming; het is technisch onmogelijk zonder jouw actieve akkoord. Om ervoor te zorgen dat er geen details over het hoofd worden gezien, moeten de VIP-voorwaarden actief worden bevestigd tijdens het afrekenen. Alle informatie over het VIP-programma is een integraal onderdeel van de productpagina en het besteloverzicht, zodat onze klanten een volledig beeld hebben van de voordelen en de mogelijkheid tot een maandelijkse pauze voordat ze hun bestelling plaatsen.

Onze FAQ op https://help.fabletics.com/hc/en-be vat alles samen wat je moet weten over Fabletics en is altijd beschikbaar.

Het spijt ons zeer dat onze klantenservice niet aan je verwachtingen heeft voldaan. Ons doel is om voor elk probleem een ​​eerlijke oplossing te vinden. We nodigen je van harte uit om opnieuw rechtstreeks contact met ons op te nemen, zodat we jouw geval individueel kunnen bekijken en eventuele misverstanden kunnen ophelderen. Neem gerust contact met ons op via onze sociale mediakanalen zoals Facebook en Instagram.

Met vriendelijke groet,
Lilly - Team Fabletics

Fabletics Nederlands からの回答

2025年12月15日

Hello Християна,

Please accept our sincere apologies for the negative experience you have had with us. We are truly sorry to hear you were disappointed, and we want to assure you that your feedback is extremely important and will be actively used to improve the specific areas of our business you found lacking.

We understand that the details of our VIP Membership may have been confusing, and we regret any frustration this has caused. We want to clarify that when a member registers, we send information regarding the VIP Membership and how to subscribe. Once the subscription is accepted, a separate email is sent detailing the full terms and conditions.

We want to emphasize that this membership is designed to be flexible and can be cancelled at any time. Furthermore, for members who wish to remain active VIPs, the membership charge can always be avoided by utilizing the 'Skip the Month' option. As an added benefit, all our VIP members receive complimentary access to our Fitness App.

To address your specific concerns and hopefully regain your trust, we sincerely invite you to contact us. Our dedicated customer service team is available every day via email, live chat, or phone, and they are eager to look into these issues more closely and help find a satisfactory resolution.

Kind regards,
Dora
Fabletics Team

Fabletics Nederlands からの回答

2025年12月12日

Dear Juliet,


We are very sorry for all the inconveniences that you encountered regarding your VIP experinece and we are sure that we can help you to find the suitable solution in a short period of time.

Your satisfaction as our client is our main goal. We would also like to mention that the VIP program is designed in the way that allows to our customers to benefit from all the VIP advantages free of charge because they have the possibility to skip the month between the 1st and 5th to avoid the member credit addition on their user profiles.

We are going to contact you as soon as possible in order to get more details refrerring to your Fabletics account because we do not have any reference to it in your comment.

If you have any additional request or question for us we are available on the following link:

https://help.fabletics.com/hc/en-be



Best regards,
Paul
Your Fabletics Team

Fabletics Nederlands からの回答

2025年12月8日 に更新

Hello Quincy,

We are extremely sorry to hear that your VIP experience wasn't satisfying.

We work very hard on daily basis to improve our VIP program, so that you can benefit the most out of it. 
Our VIP membership includes exclusive discounts, monthly credits, and early access to new drops. You can pause anytime—no fees, and the cancellation is possible at any moment.

We would like to take a closer look at your account, so that we can give you more information and offer possible solutions. 
Unfortunately, since there are no references, we kindly ask you to contact us, via private message - we will be happy to further assist you.

Kind regards,
Tiffanie, Fabletics