Logged a complaint 10th July now 23rd September no response ignore emails... get told to ring numbers when its the wrong department, well over 11 weeks now Logged with financial Ombudsman due to poor... もっと見る
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レビュアーのコメントを見てみましょう
Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... もっと見る
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... もっと見る
企業が回答しました
This company has literally saved my cats life. I was struggling with emergency vet bills and other loan companies wouldn't entertain the emergency but fair finance did. I truly am grateful that they c... もっと見る
企業が回答しました
企業情報
当該企業による記述
We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.
連絡先
18 Ashwin Street, E8 3DL, London, 英国
- 02089880627
- enquiries@fairfinance.org.uk
- fairfinance.org.uk
4.3
優良
1629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 63％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Quick and easy
It was easy to use and quick decision. Repayments will be easy too so I won't even feel the interest 😂 And when I needed it instant, they helped. So I am grateful.
2026年5月14日
Fair Finance からの回答
Hi Laura,
Thank you so much for your kind review.
We’re glad to hear you found the process quick and easy, and that we were able to help when you needed support. We really appreciate you taking the time to share your experience.
Kind regards,
Fair Finance
Fair Finance からの回答
Hi Louise,
Thank you for your lovely feedback.
We’re really pleased to hear you found the team helpful and that you had a positive experience with our customer care.
Kind regards,
Fair Finance
Fair Finance からの回答
Hi Sonia,
Thank you for your lovely feedback.
We’re really glad to hear you found us helpful and that you were happy with the result.
Kind regards,
Fair Finance
Fair Finance からの回答
Hi,
Thank you for your feedback.
We’re pleased to hear everything went well and appreciate you taking the time to leave us a review.
Kind regards,
Fair Finance
Don’t ever give your details to this…
Don’t ever give your details to this scamming company! They literally are a scam and just looking to sell your details to scammers. I stupidly applied. Sent in all my very personal details, also connected my bank for 20 minutes later automated email no reason nothing declined! That’s fine. Clearly not a reputable company. Can’t even give me a reason just an automated email, Fast forward to a hour later. And I have had 13 scam calls from all sorts of apparent loan companies. The only company I have applied with is this lot. Clearly they have sold my details to scammers. Be very careful. Do not give this company one single detail of yours. Very clear credit file. More than enough income which was proven. Clearly are just fishing for details to sell
On for a profit!
2026年5月11日
自発的なレビュー
Fair Finance からの回答
Hi Dale,
We’re sorry to read your review and understand how concerning unwanted calls can be.
We want to be very clear that Fair Finance does not sell customer details to third parties or scammers. Any personal information provided as part of an application is handled in line with our privacy policy and data protection obligations.
We also understand it can be frustrating to be declined, especially after providing information during the application process. Each application is assessed using our responsible lending and affordability checks, and unfortunately we are not always able to approve every application.
If you have any concerns about how your personal information is handled, please contact us directly and we can provide further information on our privacy policy and data protection processes.
Kind regards,
Fair Finance
Very quick and easy
2026年5月1日
Fair Finance からの回答
Hi,
Thank you for your feedback.
We’re glad to hear you found the process quick and easy, and we really appreciate you taking the time to leave us a review.
Kind regards,
Fair Finance
Efficiency to high standards
Absolute efficiency on dealing with my case, which I appreciated very much.
Took a huge weight off my shoulders.
Highly recommend their services if you're struggling.
2026年5月8日
Fair Finance からの回答
Hi,
Thank you so much for your lovely review.
We’re really pleased to hear the service was efficient and helped take some weight off your shoulders. We appreciate your recommendation and are glad we could support you when you needed it.
Kind regards,
Fair Finance
Very thorough financial check for…
Very thorough financial check for affordability which is a stellar quality.
2026年5月8日
Fair Finance からの回答
Hi Stefan,
Thank you for your kind feedback.
We’re pleased to hear you valued the affordability checks. Responsible lending is very important to us, so we always aim to make sure any loan is affordable and suitable for each customer’s circumstances.
Kind regards,
Fair Finance
I have great experience with…
I have great experience with fairfinance for new loan to finalise new agreement and deposite the amount of money.
To start new repayment for new customer for there need as satisfactory.thsnks
2026年5月6日
Fair Finance からの回答
Hi Mahammed,
Thank you for your lovely feedback.
We’re glad to hear you had a great experience with your new loan, from finalising the agreement through to receiving the funds. We’re pleased we could help with your needs and really appreciate you taking the time to share your experience.
Kind regards,
Fair Finance
Fair play
Great service from start to finish, money in account inside 24 hours thank you fair Finance, clear with charges and upfront fees and a very competitive rate :)
2026年5月5日
Fair Finance からの回答
Hi Jon,
Thank you so much for your kind feedback.
We’re really pleased to hear you had a great experience from start to finish, and that you found the process clear and efficient. We always aim to be upfront about costs and to get funds to customers as quickly as possible once everything is finalised.
We really appreciate you taking the time to leave us a review.
Kind regards,
Fair Finance
simple and easy
2026年5月5日
Fair Finance からの回答
Hi,
Thank you for your feedback.
We’re pleased to hear you found the process simple and easy, and we really appreciate you taking the time to leave us a review.
Kind regards,
Fair Finance
Thank you for helping
2026年5月5日
Fair Finance からの回答
Hi Laura,
Thank you for your lovely feedback.
We’re really glad we were able to help, and we really appreciate you taking the time to leave us a review.
Kind regards,
Fair Finance
Fair Finance からの回答
Hi Hassan,
Thank you so much for your kind words.
We’re really pleased to hear you had a positive experience with us, and we appreciate you taking the time to leave a review.
Kind regards,
Fair Finance
Fair Finance からの回答
Hi,
Thank you so much for your lovely feedback.
We’re really pleased to hear you found the process quick and efficient. We appreciate you taking the time to leave us a review.
Kind regards,
Fair Finance
The company kept me informed of any…
The company kept me informed of any issues and when I rang I was helped by very helpful agents!
2026年5月1日
Fair Finance からの回答
Hi Spencer,
Thank you for choosing Fair Finance. We’re really pleased to hear that we kept you well informed throughout the process and that our agents were very helpful when you called.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out — we’re here to help!
Best regards,
Fair Finance Team
They don't value customers that have…
They don't value customers that have paid back because when you reapply you just get declined it was good the first time but god willing you need help again they just decline it even when you have never missed payment
2026年4月28日
自発的なレビュー
Fair Finance からの回答
Hi,
Hi Sarah,
Thank you for taking the time to leave your feedback.
We’re sorry to hear about your disappointment with the outcome of your recent application. We do value our customers who have a good repayment history, and it’s always disappointing when we’re unable to help on a second occasion.
As a responsible lender, every application goes through a full affordability and eligibility assessment, even for existing customers with a perfect payment record.
Unfortunately, approval is never guaranteed, as circumstances and lending criteria can change between applications.
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi David,
Thank you for your 5-star review! We’re delighted to hear you received great service and found the team very friendly.
It’s always nice to know when our customers feel well looked after. Your kind words mean a lot to us.
If you need any further assistance in the future, please don’t hesitate to reach out — we’re here to help!
Best regards,
Fair Finance Team
No Fuss
No Fuss, Friendly, Helpful, Transparent Service From Start To Finish!! Easy To Follow Instructions. Would Recommend!!
2026年4月17日
Fair Finance からの回答
Hi John,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you found our service friendly, helpful, and transparent from start to finish.
Providing straightforward and easy-to-follow instructions is exactly what we aim for, so it’s great to know we hit the mark for you.
If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch — we’re here to help!
Best regards,
Fair Finance Team
Brilliant company
Brilliant company for giving people with not so good credit history a chance
2026年4月17日
Fair Finance からの回答
Hi Vicki,
Thank you for your review! We’re so pleased to hear that you found our process quick and efficient.
Thank you for choosing Fair Finance and if there’s anything more we can do for you, please don't hesitate to contact us. We’re here to help!
Best regards,
Fair Finance Team
Open and honest communication about…
Open and honest communication about fees and repayment schedules
2026年4月16日
Fair Finance からの回答
Hi Steve,
Thank you for your 5-star review! We’re really pleased to hear you appreciated our open and honest communication about fees and repayment schedules.
Being transparent with customers is very important to us, so it’s great to know this came across clearly for you.
If there’s anything else we can help with in the future, please don’t hesitate to reach out — we’re here for you!
Best regards,
Fair Finance Team
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