Logged a complaint 10th July now 23rd September no response ignore emails... get told to ring numbers when its the wrong department, well over 11 weeks now Logged with financial Ombudsman due to poor... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... もっと見る
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... もっと見る
企業が回答しました
This company has literally saved my cats life. I was struggling with emergency vet bills and other loan companies wouldn't entertain the emergency but fair finance did. I truly am grateful that they c... もっと見る
企業が回答しました
企業情報
当該企業による記述
We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.
連絡先
18 Ashwin Street, E8 3DL, London, 英国
- 02089880627
- enquiries@fairfinance.org.uk
- fairfinance.org.uk
4.3
優良
1629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 63％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fair Finance からの回答
Hi there,
Thank you for your lovely 5-star review! We’re delighted to hear you found us an amazing company — straightforward and really helpful. Your kind words mean a lot to us.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out — we’re here to help!
Best regards,
Fair Finance Team
So good stressful Easter thanks
2026年4月13日
Fair Finance からの回答
Hi Jennifer,
Thank you for your 5-star review!
If there’s more we can do for you, please feel free to reach out—we’re here to help!
Best regards,
Fair Finance Team
A very helpful company for emergencies.
This company has literally saved my cats life. I was struggling with emergency vet bills and other loan companies wouldn't entertain the emergency but fair finance did. I truly am grateful that they cared and were there for me when I needed funds. I know every application is taken individually but fair finance did exactly what there name says. They were fair. Thank you fair finance.
2026年4月10日
Fair Finance からの回答
Hi David,
Thank you so much for your review! We’re really touched to hear we could help in such an emergency and that we made a real difference for you and your cat. It’s wonderful to know we lived up to our name by being fair and caring when you needed us most.
If there’s anything else we can assist with in the future, please don’t hesitate to reach out — we’re here to help!
Best regards,
Fair Finance Team
Very easy application
Very easy application, took the time to contact and ask me about a debt on my record rather than using it to decline my application.
2026年4月2日
Fair Finance からの回答
Dear Customer,
Thank you for your review!
If you need any further support going forward, feel free to get in touch — we’re here for you!
Best regards,
Fair Finance Team
had a good experience with the company…
had a good experience with the company as they helped me get a loan where no one else would give me one
2026年4月9日
Fair Finance からの回答
Hi Jane,
Thank you for your wonderful 5-star review!
If you need any further support going forward, feel free to get in touch — we’re here for you!
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi there,
Thank you for your 5-star review!
If there’s more we can do for you, please feel free to reach out—we’re here to help!
Best regards,
Fair Finance Team
Quick and simple
2026年4月7日
Great service with easy access
2026年4月8日
READ THE CONTRACT / ASK CHAT GPT TO READ IT
Admin fee is ridiculous given the interest rate on the loan agreement. This is the highest interest payday loan I’ve ever taken out, and it’s the only one with a £60 admin fee. Which is also non-refundable. Won’t be using again.
2026年4月7日
Fair Finance からの回答
Dear George,
Thank you for taking the time to provide your feedback. We are sorry to hear that your experience with our loan did not meet your expectations, particularly regarding the administration fee and interest rate.
We understand your concerns about the £60 administration fee. We want to clarify that our administration fees are clearly outlined in our Terms and Conditions and our FAQs section on our website, fairfinance.org.uk. These fees are in place to cover the administrative and processing costs associated with setting up and managing your loan. For a first loan, the administration fee is 6% of the loan amount, with a minimum fee of £30, as detailed in our FAQs [1].
Regarding the interest rate, we strive to offer competitive rates while operating as a social business dedicated to improving financial well-being. Our interest rates are set to cover our operational costs, and any profits are reinvested into the business to enhance our services. We encourage all our customers to review the full terms and conditions, including interest rates and fees, before committing to a loan agreement.
We value your feedback, as it helps us to continuously improve our services. We regret that you will not be using our services again, but we hope this clarification provides a better understanding of our fee structure.
Best Regards,
Fair Finance Team
Quick and easy
Quick and easy. Giving me a chance when many others aren’t. Fair is exactly what they are
2026年4月2日
Fair Finance からの回答
Hi Rebecca,
Thank you for your 5-star review! We’re delighted to hear you found us very helpful. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to reach out — we’re here to help!
Best regards,
Fair Finance Team
Experience with FairFinance
You were very helpful in all areas. You showed concern over my application and you directed on uploading my supporting documents. Thank you very much.
2026年3月19日
Fair Finance からの回答
Hi Jamal,
Thank you so much for your wonderful review!
If there’s anything else we can assist with in the future, feel free to get in touch — we’re here for you!
Best regards,
Fair Finance Team
Applied very smoothly very happy with…
Applied very smoothly very happy with the time frame was quick. Thankyou for helping me out.
2026年3月19日
Fair Finance からの回答
Hi Nina,
Thank you for your positive review! We’re glad you had a good experience with our service.
If you need any support going forward, please don’t hesitate to contact us — we’re here to help!
Best regards,
Fair Finance Team
The loan process was quick and their…
The loan process was quick and their customer service was 5 stars. I’m glad they helped me with the money I need without too much hassle.
2026年3月26日
Fair Finance からの回答
Hi Yannick,
Thank you for your review! We’re delighted to hear the loan process was quick, our customer service felt like 5 stars, and we could help you get the money you needed without hassle. It’s great to know we made a positive difference.
If you need any further support, please don’t hesitate to reach out—we’re here to help!
Best regards,
Fair Finance Team
Just like the name suggests the finance…
Just like the name suggests the finance is fair. Quick response and instant service.
Would highly recommend
2026年3月26日
Fair Finance からの回答
Hi there,
Thank you for your fantastic 5-star review and kind recommendation! Your feedback means a lot to us.
If there’s anything else we can assist with in the future, feel free to get in touch—we’re here for you!
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi Amanda,
Thank you for your great 5-star review! We’re pleased the application was quick and easy, with everything signed and sorted smoothly.
Should you need any support going forward, please don’t hesitate to contact us—we’re here to help!
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi Farina,
Thank you for your positive review! We’re delighted you found the application easy and the overall experience very fair. Making the process straightforward is important to us.
If you need any assistance in the future, we’re just a message away—we’re here to help!
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi Michael,
Thank you for your 5-star review! We’re glad to hear everything felt very easy and very quick. Speed and simplicity are key priorities for us.
If there’s more we can do for you, please feel free to reach out—we’re here to help!
Best regards,
Fair Finance Team
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