Logged a complaint 10th July now 23rd September no response ignore emails... get told to ring numbers when its the wrong department, well over 11 weeks now Logged with financial Ombudsman due to poor... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... もっと見る
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... もっと見る
企業が回答しました
This company has literally saved my cats life. I was struggling with emergency vet bills and other loan companies wouldn't entertain the emergency but fair finance did. I truly am grateful that they c... もっと見る
企業が回答しました
企業情報
当該企業による記述
We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.
連絡先
18 Ashwin Street, E8 3DL, London, 英国
- 02089880627
- enquiries@fairfinance.org.uk
- fairfinance.org.uk
4.3
優良
1629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 63％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Contacted numerous times with an offer…
Contacted numerous times with an offer to settle not even courtesy of a response, when I phone are very abrupt and contradictory.
Always blaming “staff holiday or shortage”
2026年3月4日
自発的なレビュー
Fair Finance からの回答
Hi Matthew,
Thank you for sharing your feedback. We’re sorry for the lack of response to your settlement offers and any abrupt or contradictory experiences during your calls. This doesn’t meet our standards, and we apologise for the frustration caused, including any references to staff shortages.
We’d like the opportunity to review this so please reach out to us at enquiries@fairfinance.org.uk with more details so we can assist you promptly.
Best regards,
Fair Finance Team
The company were so efficient and kept…
The company were so efficient and kept in touch with all steps required. Would
Highly recommend Fair Finance ***
2026年3月2日
Fair Finance からの回答
Hi there,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our process efficient and that we kept you informed every step of the way. Your recommendation means a great deal to us.
If you need any support in the future, please don’t hesitate to get in touch. We’re here to help!
Best regards,
Fair Finance Team
Asociale opstelling tegenover gedupeerde
Verschillende keren contact gehad, zowel per mail als telefonisch. Uiteraard steeds wisselende personen die allen beloofden het in orde te maken. Maar de aanmaningen bleven komen. Wat een waardeloos bedrijf om zo respectloos met mensen om te gaan.
Dit conflict loopt inmiddels een half jaar en er wordt niet geluisterd.
2026年2月18日
自発的なレビュー
Fair Finance からの回答
Hi Kevin,
Thank you for your kind 5-star review! We’re so glad to hear that our phone support was helpful, especially considering your dyslexia. Providing accessible and supportive service is important to us.
If you need any further assistance, please feel free to reach out. We’re here to help!
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi Paul,
Thank you for your 5-star review! We’re delighted to hear you appreciated our fast service.
If there’s anything else we can assist with in the future, don’t hesitate to contact us. We’re here to help!
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi Agnes,
Thank you for your 5-star review! We’re glad you found our service quick and good. If you require any assistance in the future, we’re here to help.
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi Donna,
Thank you so much for your lovely 5-star review and for sharing your kind words. We’re grateful for your trust and very pleased we could help when it mattered most. It means a lot to hear this from you.
Please don’t hesitate to reach out if you need us again in the future.
Best regards,
Fair Finance Team
Fair Finance からの回答
Hi there,
Thank you for taking the time to leave us a fantastic 5-star review!
We’re delighted to hear you found our service great and the response quick. It’s wonderful to know we could make the process smooth for you.
We appreciate your support and look forward to assisting you again if needed.
Best regards,
Fair Finance Team
Very Poor Value – Excessive Cost of Borrowing
Fair Finance (a trading name of East End Fair Finance Limited) offers loans that are extremely expensive and difficult to justify.
As an example, borrowing £500 over 12 months results in a total repayment of £929.40 — almost double the amount borrowed. On top of that, there’s a one-off administration fee of £30 (6% of the loan), meaning the true cost is even higher from the start. Monthly repayments are £74.95 for 12 months, which is a heavy burden for a relatively small loan.
The interest rates are the biggest concern. The loan carries a fixed interest rate of 132%, with a representative APR of 280%. These figures are extremely high and feel exploitative, particularly as this type of lender often targets people who may already be in financial difficulty.
While the repayments are at least clearly structured, the overall cost makes this loan very poor value. Borrowers end up paying hundreds of pounds just for the privilege of accessing a modest amount of money.
I would strongly urge anyone considering Fair Finance to look at credit unions, community lenders, or other more affordable options before committing.
Verdict: Expensive, high-interest lending that places a significant financial strain on borrowers.
2026年2月5日
自発的なレビュー
Fair Finance からの回答
Hi Jack,
Thank you for your detailed feedback.
We take your concerns very seriously. Our loans aim to offer fair access to credit for those who might otherwise be excluded, with full transparency on terms (including the £30 admin fee, 132% fixed rate, and 280% representative APR) as required by the FCA. While these rates are higher due to the risk profile we serve, we always encourage exploring all options, including credit unions.
If there’s anything specific from your experience you’d like to discuss further, please email us at enquiries@fairfinance.org.uk
We appreciate your perspective and hope to address your concerns.
Best regards,
Fair Finance Team
The service received was fast
The service received was fast, positive, great!
No delays, great communication
Minimal time spent applying
Well recommend
2026年1月29日
Fair Finance からの回答
Hi Karen,
Thank you so much for your fantastic 5-star review and kind words! We’re thrilled to hear the service was fast, positive, and hassle-free with great communication throughout. It’s lovely to know you’d recommend us—thank you for choosing Fair Finance and for taking the time to share your experience.
We look forward to helping again if needed!
Best regards,
Fair Finance Team
"FAIR FINANCE HEAD & SHOULDERS ABOVE…
"FAIR FINANCE HEAD & SHOULDERS ABOVE ANY OTHER LOAN COMPANY" Fair finance are 100% the best loan company going.Polight people in customer services, they are always there to help. Fair Finance are the very best, as they do care if your disabled or have a bad credit score.Most companies wont give you the time of day! Especially if your in receipt of "P.I.P. If you have long term life dissability like myself. Thankyou yet again for your help..i'd advise anyone to take a loan out with "Fair Finance" Thankyou Again.
2026年2月4日
自発的なレビュー
Fair Finance からの回答
Hi Robert,
Thank you so much for your wonderful 5-star review. We’re truly touched to hear that you feel Fair Finance is head and shoulders above other loan companies, and that our polite, supportive team has made such a positive difference.
Your kind recommendation means a great deal to us, and it’s fantastic to know we’ve been able to help you again. We’re committed to supporting everyone who needs us, no matter their circumstances, and feedback like yours encourages us to keep going.
Thank you again for choosing Fair Finance and for taking the time to share your experience—we really appreciate it!
Best regards,
Fair Finance Team
Can't even get a awnser no reply
Can't even get a awnser no reply. I've made two applications recently and still not heard anything
2026年1月27日
自発的なレビュー
Fair Finance からの回答
Hi Darren,
We are sorry to hear about your experience and understand your frustration. We strive to provide timely responses, and we apologise that we haven't met your expectations in this case.
Please contact us directly at enquiries@fairfinance.org.uk so we can assist you further and resolve any issues with your applications. Thank you for your feedback.
Best regards,
Fair Finance Team
Im so glad i came arcoss this email to…
Im so glad i came arcoss this email to apply for a loan with you im so gratefull & it will help me out so much i cant thank you enough
2026年1月23日
Excellent service
2026年1月22日
Fair Finance からの回答
Hi Donna,
Thank you for your excellent review. We look forward to assisting you again whenever needed.
Thank you for choosing Fair Finance.
Best regards,
Fair Finance Team,
Fair Finance からの回答
Hi Guillaume,
Thank you for your 5-star review and for your kind words. We're happy to hear that you found our team very proactive and that you experienced excellent customer service.
We look forward to assisting you again whenever needed.
Thank you for choosing Fair Finance.
Best regards,
Fair Finance Team,
This is the 3rd loan ive asked for and…
This is the 3rd loan ive asked for and they have helped me and my little lady again the only loan company I actually trust it dont matter if they can not help if it wasnt right for me but they have helped me so much I much love this company wouldnt go any where else 💖
Never give negative feedback back if they can not help there are reasons to why they can or can not help but they do actually help everyone in any given situation.
So much love for this company 💓 💕 💗
2026年1月20日
自発的なレビュー
Fair Finance からの回答
Hi Amy,
Thank you so much for your wonderful feedback and for your continued trust in Fair Finance.
We are happy to hear that we have been able to support you with your third loan and that you feel such a strong sense of trust in our service.
Your kind words about our team and your "much love" for the company are incredibly encouraging. We are here to help everyone in any given situation, and your feedback confirms we are achieving our mission.
Kind regards,
Fair Finance Team
Amazingly easy
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you need money quickly these guys are ideal, you pay a bit more, but dealt with with minimum fuss
2026年1月19日
Fair Finance からの回答
Hi Patrick,
Thank you for your fantastic 5-star review!
We are delighted to hear that you found the application process “Amazingly easy” and that you received your funds so quickly. We aim to make the process as straightforward as possible, and your feedback confirms we are meeting that goal.
Thank you for choosing Fair Finance.
Kind regards,
Fair Finance Team
Loan application
Absolutely excellent service my loan application was approved and when I called Customer Service they were very helpful and respectful
I certainly would recommend my friends who need a loan
2026年1月16日
Fair Finance からの回答
Hi Mr. Ralph,
Thank you for your fantastic 5-star review and for being a Fair Finance customer.
We are delighted to hear that your loan application was approved and that our Customer Service team was so helpful and respectful. Providing excellent service and a smooth process is our top priority, and it’s wonderful to know we achieved this for you.
We are especially grateful for your recommendation to your friends.
Kind regards,
Fair Finance Team
Fair Finance からの回答
Hi Pete,
Thank you for your 5-star review. We are delighted to hear you received fantastic service and appreciate you taking the time to share your feedback.
Kind regards,
Fair Finance Team
Very quick service
2026年1月13日
Fair Finance からの回答
Hi Emma,
Thank you for you 5-star review and for being a Fair Finance customer.
We are happy to hear that you experienced a very quick service. We know that when you need a loan, speed and efficiency are key, and we are committed to making the process as smooth and fast as possible for our customers.
Thanks again for taking the time to share your positive experience.
Kind regards,
Fair Finance Team
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