FairyLoot レビュー 373

I made a mistake with one of my subscriptions and contacted customer support. They responded in less than 3 days and sorted everything out. Honestly, whenever I've had to contact them, they've been incredibly helpful.

They are the best ! They are so sweet and always helping. Their books are so special and unique. I just love their work ! 🫶 Would recommend !!

The Fairyloot team is always super helpful about everything. I give all of my experiences so far 5 stars!

Received januarys Romantacy king of ravens by Claire sager that’s arrived faulty. I opened a ticket to highlight my issues, this only allows you to attach 5 pictures. Once the ticket was open I realised I had a secondary issue with the book. First issue was the front edge where the silver foil is has more than a 2cm/20mm visible scratch. The secondary issue is the top of the book where the pages meet the spine. The cloth that connects to the spine has come away, this has 2cm/20mm disconnect which is a fault. I’ve not been taken seriously on my tickets. You’ve closed a ticket down without looking at my secondary issue which I sent later. Under the consumer rights act 2015 items must be satisfactory quality, fit for purpose and as described. I want a replacement of my faulty book. I’ve bought from you for over a year and usually you’re on the ball at replacing faulty items but refusing to replace this clearly faulty book and I’m disappointed as I’ve multiple preorders with you and two active book subscriptions.

Fairyloot’s customer service always blows me away. They’re kind, friendly, and efficient. I’ve never had a bad experience with any follow up. Three very enthusiastic cheers!

Had to wait quite a bit of time, but it was holiday season, so that’s normal. Also got a letter letting me know that they haven’t forgot my request, just are really busy, which was nice. But after they got to my question, it was all solved extremely quickly and with positive outcome, I wasn’t expecting that. Thanks to the customer support team member Hassan!

Fairyloot books ara fantastic, a famtasy for all book lovers. Also the customer service is excellent. Of course there are times when there is a huge amount of work and they might take a little longer to answer, but when they get to your request they answer it fast and kindly. I'm very happy with my overall experience woth Fairyloot products and support.

Amrit answered right back when I had a question and helped me with a preorder I was very excited about!

Response to my issue inquiry was quick and super helpful!

Easy to set up. Was a long wait but it is close to the holidays and my issues was easily and quickly resolved. Thank you, Amrit!

The only good thing with Fairyloot is they have a wide variety of new releases that I want each year. But ultimately is it worth it? Not really better to subscribe to other boxes first. I stay because I have books with them I want sequels to but who knows if you even get them as a subscriber. Other reviewers are being kind with the description of waiting an hour. It’s more like 3+ if it’s a highly anticipated release to then be shown it’s sold out. Not only do you have to wait that long they expect you to be next to the phone or computer that long otherwise you can lose your place and wait even longer. Their site is THE WORST site I’ve ever been on for pre orders. I could rant about that for an hour, do they care to fix it? Absolutely not. Every other book subscription site is better. Reviews are also correct on the quality lacking. BEAUTIFUL art, might be top 3 for art which is another reason I haven’t cancelled. But the worst quality it the actual book compared to literally everyone else. Also their books seem to be going to less signatures in the book box from authors so again what’s the point? The two stars is solely for the artwork and variety.

Normaal altijd super enthousiast over dit bedrijf! Ze hebben prachtige producten normaliter. Helaas heb ik afgelopen maand van dit bedrijf een defect boek ontvangen. De hele dustjacket was scheef en ook nog beschadigd hierdoor aan boven en onderkant. Na contact te hebben opgenomen vinden ze dat de schade miniem is en blijkbaar normaal wat niet zo is! Ik ben zeer zeer teleurgesteld in dit bedrijf en hun belachelijk slechte service voor het leveren van een defect product waar je een aardig bedrag voor betaald.

I used to love fairyloot. However over the last year abd a half there has been a decline in the quality of the books. I used to get fun reads in my boxes but now its mostly garadge. They never put follow ups in there boxes either. So if you do get a good book the only way to get the next is too buy it separately on there website. There website is terrible its got long waiting times and crashes on the regular. Have waited over an hour to be informed that the book has sold out. Its ridiculous. Books also arrive damaged as well in there sub boxes. Iv tried contacting the staff however i have been ignored and or gaslight. They really dont care about their customers and are only interested in sales.

I used to love fairyloot.. I really did love the magic of a new and beautiful book every month. But, over the last year I have received damaged book after damaged book. Books torn, ripped, bound wrong, paint marked, folded the list goes on. They won't replace them regardless of the email after email explaining how and why it matched the damage criteria. A damage criteria that they apparently can disregard at a whim depending on how the customer service team are feeling that day.
I've given up and come to realise there are many book companies out there more deserving of my money than this one.

The books are absolutely gorgeous! Let's start with that. The delivery is also good, I've not received any damaged books.
So, why cancel your subscription then? Well, it's the queue system that is the problem. When a second or third (etc) book comes out and you want to by it, there's the magic queue. The last time the wait was over 3 hours! Making it impossible to get your hands on a copy. So you're left with unfinished series.
Fairyloot also announces books that don't get printed (looking at you, TOG!). They don't give any information as to why, they just don't ever mention it again.
Again, the books are gorgeous, the shipping is good, but having to wait three hours on a workday, that's just plain impossible....

I had a book get lost with the courier.
Fairyloot resolved the request no stress and quickly. Also the person I was emailing was very nice and helpful. The books are also beautiful!

Very fast and helpful team!!

Me encanta FairyLoot! Tienen un trato tan cordial y una amabilidad resolviendo nuestras dudas, es increíble. Seguiré leyendo vustras ediciones tan bonitas. Estoy deseando que lleguen a casa. Muchas gracias por vuestro trabajo. OS ánimo a leer y visitar su página.

The company just willingly waste the time of their subscribers. If you subscribe to their box, be prepared to not be able to have sequels available to buy or even add-on to your subscription. They will make you wait hours to access an out of stock page.Anissa de Gomery and Michael Sammer have created a business where they can grab the money without caring about their customers base because the demand is higher than what they are willing to give. All profits for their pockets ans all disappointment for the customers.

Kiran immediately resolved my issue. They were helpful, kind, and reassuring. Thank you so much!