FairyLoot レビュー 373

Quick and very kind reply! My issue was resolved so fast, I am grateful!

I spent over five hours today trying to participate in the US/Canada Trove sale and the experience was a technical disaster. I followed every single "tip" from the FairyLoot team. I kept the tab active and clicked every few minutes to ensure my session stayed live. Despite this, the queue randomly booted me and jumped from a 2 hour wait to "more than a day" and then completely booted me from the site.

It is 2026 and this company still refuses to use a transparent numerical queue or figure out a better way to support loyal customers. Instead, they use a fluctuating timer that offers zero accountability when their server nodes fail and falls on its face at every turn unable to handle well-known high traffic sales. It is essentially a lottery masquerading as a line. I watched people join on their phones and get 1 minute wait times while those of us who had been waiting all morning were stuck in "ghost queues" that never moved.

The production of the books does not excuse the abysmal quality of the user experience. Devoting a full workday to a broken website just to be kicked out at the finish line is insulting. FairyLoot needs to stop making excuses about "high volume" and actually invest in functional infrastructure that respects their customers' time.

Kiran has been amazing and I always get my questions answered in professional and polite manner. I had great experience with fairyloot's customer service

Good quality books, i love it!

Excellent 5-star customer support! Polite and easy communication.
Overall, really good experience and I was looking forward to writing this feedback 😊
Thank you!

Jane has been an amazing help to my problem! I am beyond grateful for the support! Thanks Fairyloot team! 🙌🏼❤️

Very helpful customer service! Was able to find my account despite the misspelling in my email

The books are always stunning. I recently had a few issues with some of my books and I cannot praise FairyLoot enough for just how great they have been resolving said issues so thank you FairyLoot!

the one sub box I'll never cancel 💗

Great selections, beautiful art, amazing customer service.

The Fairyloot team is always so kind in sending me a replacement when I get a book with damage. Everyone is always very sweet with how they communicate. Kiran helped me specifically with my recent issue.

Even though they were getting bombarded by many help desk tickets this month, they sent me an initial email apologizing for how long it was taking for them to get back to me, and then helped me to the full extent of my request. Very satisfied!

Helpfull and kind as always, you know how to friendly word everything to customers!

Ellie was amazing! She was very kind and assisted/helped me with everything quickly

I would have never thought that in today’s world such excellent customer service, quick responses, and efficient problem-solving still exist. Thank you, Failyloot

Reliable website, quality articles

Good customer service

super helpful, Jaenne sent the replacement for my missing box straight away, and it reached me without problem this time. very happy with the book. thank you again.

It was extremely easy to switch my subscription plans to one that fit my current book needs!

Friendly and helpful

Friendly interactions, real support and understanding. Could not recommend more:)