FairyLoot レビュー 373

I had an issue with an order and had to mail them and within 10 minutes I had a response and everything was fixed! I’ve never had such an awesome customer experience.
If anything is wrong with whatever, just mail them and they have a solution!

Great assistance and very responsive with the inquiries, keep up the good work and I hope it will not change 👍👍👍

The customer service is always on point! Everyone is always so kind and helpful! And they do a wonderful job with alerting everyone when changes do need to be made! You can truly tell they care a lot about us as fellow readers!

The most beautiful books ❤️
Sale experience is now better thanks to the new queue system.
Awesome customer service, responds really fast and works with you to find the best solutions for your problems!
The subscriptions are really diverse, for every taste and the books are high quality and worth reading and collecting after.

You know, I have been a sub to Fairyloot here in the US for a long time now and I very rarely have any issues. I would say I have had maybe 3 books over my time with them show up with damage that they very quickly replaced with no hesitation. I have had a couple go missing due to the postal service and they've always been absolute rockstars in replacing those as well. Through all of my experience, their customer service has been kind and understanding.

Absolutely loved Lily and the rest of the team! She was incredibly hands-on, so reassuring, and supported me every step of the way. Thank you for this one, Fairyloot! 🤍

Much love,
Yin | 1shelfrot_

Very supportive staff, quick response and issue resolved really fast. Thank you again!

I’m happy about the fast response to my problem, i got a damaged copy of a special edition and they immediately agree to send a new one. This is not a 5 stars because the new copy had the same damage as the first one sadly. Overall, Fairyloot is still my favourite company for special edition books!

Was missing an early access email to purchase the second book in a series from Fairyloot but Amrit was quickly on the case when responding to my email and I was able to order the book I was looking for in time☺️

I absolutely love your customer service dept. They are always so kind and helpful.

Holly was very helpful , when I made the mistake of skipping Aprils book :)

Love this company, I'm a book hoarder and fairyloot bring out the most magical special additions.
The subscription prices are good value for money and the team get back to you really quickly if you have any questions or issues

Kiran in customer services was very quick and prompt in helping me solve my queries regarding address changes and questions about renewals. I also appreciate the recent queue changes as it means I don’t have to worry about getting on the site hours before a sale. The only reason this isn’t a five star rating, is I do think some of the book picks in the Romantasy had questionable authors who I didn’t want to support due to conflicting political beliefs (I’m not a supporter of Charlie Kirk or his beliefs unlike June Romantasy’s guessed author) or the portrayals of a minor having sex with an adult (March’s Romantasy author). I think a little more care into book choices would be advisable.

I was struggling with the new queuing system and didn’t realize the needed password was in my preorder email, but the support replied to me very quickly and helped me go through with it. Thank you very much!

Fairyloot always delivers! I email my issue and they handle it. Great customer service. The response takes time 3-5 days sometimes but after that things are solved. Thank you for your great customer service.

I made the mistake of thinking US early access for Fury Bound was open and realized that I did not receive an email. When I messages Fairyloot, they were quick to respond and helped clarify why I hadn't.

Excellent customer service from FairyLoot team , very friendly and helpful.

Quick responses, very friendly support, and they solved the issue in a quick and fair manner.

I would like to personally thank Danah for helping me during the Into Darkness sale today. There was an issue with my account preventing me from accessing the early access sale. I probably annoyed her by placing multiple tickets because I was struggling to attach images from my phone, she was able to close out the duplicate ticket and resolve my issue in time for me to purchase the set.

Super prompt and reassuring! Really appreciate the care to answer my questions.