familypresent レビュヌ 

1,023
•
TrustScore 5段階評䟡の5

4.8

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

The art work is beautiful! The process was so easy & you see the finished product before even buying it. I communicated with the owner twice & received answers promptly. What company does that any mor... もっず芋る

5぀星のうち5の評䟡

This was a memorial picture for my precious niece who had just lost her son, in a tragic motorcycle crash. She was very touched by the gift and the image is a remarkable likeness to the actual photo.... もっず芋る

5぀星のうち5の評䟡

I truly love my pics! I chose 2 portraits and 4 pics of the houses we have lived in. They were wonderful to work with. I emailed them several times with my questions and all were answered back in... もっず芋る

5぀星のうち5の評䟡

Am 14.07 ist plötzlich meine HÃŒndin verstorben und ich wollte unbedingt ein schönes Andenken. Also hab ich ein Foto hochgeladen und ein Bild bestellt. Ich war sehr ÃŒberrascht wie wunderschön es gewor... もっず芋る

䌁業情報

  1. むンテリア デザむン店

圓該䌁業による蚘述

familypresent – Custom Portraits & Personalized Gifts (USA & Europe). Premium personalized artworks for couples, families & pet lovers. Trusted by 100,000+ happy customers. Official websites: family-present.com (USA) | familypresent.de (Europe) Email: support@family-present.com #familypresent

Crafted locally in the USA & Europe

Custom made with love – since day one.

Trusted by 100,000+ happy customers across the USA & Europe. Delivered in 2–5 Days.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

1023件のレビュヌ

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レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(1,023)

過去12か月のレビュヌ数: 242ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Pleasantly surprised

I absolutely loved my pics - honestly I wasn’t sure what to expect but took a chance because the previews looked fun. I was very pleased as were the people I gifted them to! I ordered the photos of the watercolors and popped them into my own frames but I bet the canvas options would be nice too!! Thank you!

2026幎2月12日
自発的なレビュヌ
5぀星のうち5の評䟡

Lovely and Valuable Gift

The process was super easy. I uploaded the photo, paid and it was delivered. I ordered this for some friends going through a tough time and it was perfect timing and perfect gift. One that will last and can be passed down; no one sits for portraits anymore...this is a fabulous alternative.

2026幎2月6日
自発的なレビュヌ
5぀星のうち5の評䟡

I loved the product when I saw it on
Face Book

I loved the product when I saw it on FB and immediately put in an order to be delivered before Valentines Day, paying for expedited shipping. And it never came, no fault of the company's but the shipper held it up. I received a thank you email from the company's founder; Florian and he immediately responded and followed up. I received by print a day ago and I love it. In this day and age of AI's and no one seems to care I was impressed. The level of service from this company was/and still is outstanding. I am in the process of ordering more for family as gifts. I will recommend them to everyone!!

2026幎2月23日
自発的なレビュヌ
5぀星のうち5の評䟡

The experience was easy.

I received my family present in a timely manner. The process was so easy to upload a photo. I gave the picture to my husband for Valentine's Day and he loved it. The watercolor representation of the photo was beautiful.

2026幎2月8日
自発的なレビュヌ
5぀星のうち1の評䟡
familypresent ロゎ

familypresent からの回答

Hi Mike,

es tut mir sehr leid, dass du deine Bestellung bisher nicht erhalten hast – das sollte natÃŒrlich nicht passieren.

Wir hatten dir bereits drei E-Mails geschickt, nachdem wir gesehen haben, dass das Paket laut DHL als Retoure an uns zurÃŒckgesendet wurde. Leider haben wir darauf keine RÃŒckmeldung erhalten.

Offenbar konnte die Sendung aufgrund einer falschen Adressangabe nicht zugestellt werden und wurde deshalb automatisch an uns zurÃŒckgeschickt.

UnabhÀngig davon möchte ich das fÌr dich unkompliziert lösen.

Wir senden dir deine Bestellung selbstverstÀndlich umgehend erneut zu. Bitte schick uns kurz deine aktuelle oder eine alternative Lieferadresse, damit wir sicherstellen können, dass die Zustellung diesmal reibungslos klappt.

Sobald wir die Adresse haben, priorisieren wir den Versand.

Nochmals Entschuldigung fÃŒr die UmstÀnde – wir kÃŒmmern uns darum.

Liebe GrÌße,
Florian

GrÃŒnder von familypresent

Update: Wir sind dir sehr gerne direkt entgegengekommen und haben dir den vollen Rechnungsbetrag zurÃŒckerstattet, da die Bestellung fÃŒr einen besonderen Anlass gedacht war und dieser aufgrund der falschen Adresse / fehlerhaften Zustellung mittlerweile vorbei ist. Uns ist wichtig, die Situation fair abzuschließen.

//

Hi Mike,

I’m very sorry that you haven’t received your order yet — that definitely shouldn’t have happened.

We previously sent you three emails after we saw that the package was being returned to us according to the DHL tracking. Unfortunately, we didn’t receive a response.

It appears that the shipment could not be delivered due to an incorrect address and was therefore automatically returned to us.

Regardless, I want to resolve this for you in a simple and straightforward way.

Of course, we will resend your order immediately. Please send us your current or an alternative shipping address so we can ensure that delivery goes smoothly this time.

As soon as we receive the address, we will prioritize the shipment.

Once again, I apologize for the inconvenience — we’ll take care of it.

Kind regards,
Florian

Founder, familypresent

Update: As the artworks were intended for a special occasion that has now passed due to the incorrect address and failed delivery, we have issued a full refund as a gesture of goodwill to resolve this matter fairly and professionally.

5぀星のうち5の評䟡

Picture Perfect

Familypresent I just received the picture I ordered from you and could not be happier... It is beautiful and perfect. I am so happy I found you on facebook... I will definitely be placing more picture orders from you. Thank You

2026幎2月23日
自発的なレビュヌ
5぀星のうち5の評䟡

We absolutely LOVE it

We absolutely LOVE it. It turned out beautiful. I wish I would have ordered the largest one. Both of our girls are deceased and we have it where we can look at it all day long. It got here in less than 2 weeks. We will be ordering more from them.

2026幎2月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Outstanding quality

They went above and beyond great customer service. My poster was damaged in the shipment, I contacted them and submitted photos of the damage. They immediately messaged me back and said they would send a replacement. I received my replacement poster in less than a week. It arrived in perfect condition. The quality is exceptional! I will definitely order from them again

2026幎2月20日
自発的なレビュヌ
5぀星のうち5の評䟡

Customer service was great

Customer service was great. There was a mistake in the shipment of our picture. I emailed the company and they were very apologetic and assured me that the correct picture would be sent ASAP and they were true to their word. I will definitely order from then again and definitely recommend them.

2026幎2月14日
自発的なレビュヌ

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