Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Excellent customer service. I was looking for work Dinner, summer clothing at Fatface , Grandcentral, Bull ring Birmingham shop and team member from Fatface named 'India' was really helpful. She hel... もっと見る
企業が回答しました
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... もっと見る
企業が回答しました
I love shopping at the Birmingham FatFace shop: the staff are always helpful and when I ask provide honest opinions and advice about fit etc. The clothes are comfortable (at least the ones I buy), las... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, 英国
- 01216 343570
4.7
優良
190件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very helpful and friendly
Quick delivery to store. Helpful with information about returns policy
2023年3月16日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Lovely staff & very helpful
I like coming to the store has I can try on the items and then decide if it suits me or not ( or fits properly)
2023年3月17日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hello Carole, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Theresa. Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Nice staff and good shopping experience
2023年1月14日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
This was at Grand Central...AMANDA
This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into stock room and bought out a selection, she then helped me, talked to me, as she could see I was struggling, I ended up buying two dresses. She was absolutely the best person in the world...she stayed with me throughout, even in dressing room to advise me. What a star.
2022年12月17日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Thank you so much for this amazing review. We are absolutely amazed by your wonderful comments and we are sincerely proud of our teams in store! We are happy to hear that we were able to make this shopping experience a positive one, when it could have been so easily, the complete opposite. We will share this experience with our incredible crew member in store! Thank you! - RS
The staff in the store are great and…
The staff in the store are great and always helpful.
2022年12月10日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon, Mrs Murphy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store.
Take care, JB
Some wonderful design clothes are sold…
Some wonderful design clothes are sold in FF, Some times a bit to expensive 😀
2022年10月18日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Morning John
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely dress just what I wanted…
Lovely dress just what I wanted delivered on time and fast
2022年10月13日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Just a lovely member of staff
Just a lovely member of staff, I left my phone in store and she put it the safe for me.
2022年10月14日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon Tina,
Thank you for taking the time to leave us your review after your recent visit to our Birmingham Grand Central store. We will ensure that your feedback is passed on.
Take care, MM
Great all round!
Clothes are great, website is great and the staff in store are also great.
Ordered a few pieces online, needed to change one item to a different size so popped to the store near me to exchange and it was all handled brilliantly.
The quality of the clothes is also great, really just so happy with everything!
2022年9月29日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good afternoon, Roy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Birmingham store. JB
We had a very positive experience and a…
We had a very positive experience and a new member of staff served us and the staff in the store helped her and I thought they were very kind to her as we returned an item and used a gift card for a purchase
2022年8月15日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Stuart, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Shannon went over and above in her…
Shannon went over and above in her efforts to resolve my return / exchange issue.
2022年7月17日
自発的なレビュー
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Dary, thank you for your 5* review, I am so pleased to hear that you had a positive shopping experience and you love your order. We look forward to welcoming you back soon! Take care, LE
I love the shop and the staff
I love the shop and the staff were very helpful and friendly. Lovely line in summer clothes.
2022年7月1日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Rita
Thank you for your lovely 5* review on your recent visit to Birmingham Store - I will be sure to to pass your comments onto the Crew. Take care, LE
Very pleased with my recent purchases…
Very pleased with my recent purchases from FatFace. I regularly shop at this store and although more expensive than your average men's high street outlet, I feel you always get value for money and helpful in-store customer service. Also, the store's continuing and genuine commitment to provide a safe shopping environment.
The only thing I would say is that I'm usually a UK L size, but found that I prefer a XL which offers a better, more comfortable fit more in keeping with the relaxed styling of the menswear range. This is by no means a criticism - just my preference.
2022年6月24日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Good Morning David
Thank you for your 5* review and for sharing your recent experience in our Birmingham Grand Central store. Please be assured that this will be passed onto the store for you.
In regards to the sizing, please be assured that I have passed this onto the appropriate department for future consideration.
Have a great weekend!
EP
Couldn't do a straight exchange or…
Couldn't do a straight exchange or refund in store due to paying by PayPal! It may be written in small print....but needs to clearer on website. Birmigham Store manager was excellent. But having to then walk distance to post office and queue to return parcel took too long. I will not be ordering from fat face again! And will advise friends also not to use online services! And fatface lost out on my exchange purchase! Poor service!
2022年6月13日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Kate,
Thank you so much for taking the time to leave your review. I am so sorry to hear that you didn't have a positive experience in our Birmingham Store. I am just about to pop you an email to follow up on this. Take care, LE
Always a pleasure!
I always have a great experience in this store. The staff are lovely, helpful and not pushy. They also give my 2 year old daughter stickers and are really kind but not over the top with her. The range in store is great and really well laid out.
2022年6月11日
FatFace - BIRMINGHAM GRAND CENTRAL からの回答
Hi Katie, thank you for your fabulous review on the Birmingham store - this is really great feedback and it will be passed onto the store crew. Take care, LE
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。