I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... もっと見る
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recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... もっと見る
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I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... もっと見る
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The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, 英国
- 02082 904457
4.7
優良
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Staff Morale
I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once in the Fat Face Bromley shop. Staff have been off-hand and the impression on me is that they are very unhappy. As I say, this is not the case elsewhere so I am wondering whether there is a particular difficulty in Bromley. Having said that, the merchandise is invariably of a high quality.
2026年8月3日
自発的なレビュー
FatFace - BROMLEY 2 からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Great trousers
Click and collect service is great and the staff were lovely. The trousers are excellent quality and fit perfectly.
2026年7月14日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service
Used before, will use again.
Absolutely no problems and friendly, helpful staff.
2026年7月2日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect
Easy to order and collect.
Unfortunately, I keep receiving emails to ask me to collect items that I collected ten days ago.
2026年6月12日
FatFace - BROMLEY 2 からの回答
Good afternoon
Thank you for taking the time to leave your review.
We're really sorry to hear that you are still receiving emails. Upon checking our system, we can see that you have reached out to Customer Service team who have now resolved this issue.
Thank you, LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
STAFF VERY HELPFUL IN STORE TO CHANGE…
STAFF VERY HELPFUL IN STORE TO CHANGE ITEM OVER FOR DIFFERENT SIZE. ALL INFO ON COMPUTER, NO NEED TO FILL OU RETURN FORM MAKING TRANSACTION EASY AND SMOOTH
2026年5月27日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Lovely colour dress and good quality.
2026年5月31日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Kept up to date with the order
Easy to order and steroids kept up to date regarding delivery
2026年5月14日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff
2026年5月10日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
recently picked up a dress from FatFace…
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric feels soft and high-quality, and the cut is really flattering.
Definitely one of those pieces that makes you feel good the moment you put it on. Highly recommend!
2026年4月29日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order kept well iMy order nformed
Easy to order kept well informed . Arrived as informed
2026年4月28日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent Service at the Bromley Fat Face store
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The clothes are well organised and beautifully displayed.Versatile great quality clothing and style.
2026年4月28日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly and helpful
I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was very happy to see that my return included my delivery costs! 🤩
2026年4月27日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff in the Bromley branch are always super friendly and helpful
I ordered a pair of pedal pushers on line to be delivered to the Bromley store and tried them on in the store. They fitted perfectly and are very comfortable and soft. The staff in the Bromley branch are always super friendly and helpful
2026年4月14日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Jeans
Ordered a pair of jeans and were delivered
on time,nicely packaged and we're good
quality with no faults on the jeans.
2026年3月17日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So easy to order online and collect in…
So easy to order online and collect in store and save on postage, ensure they have your size, and still have a browse while in store. Always greeted with a smile and made to feel welcome in the shop. Very pleased with my new coat, which I collected. Looked even better in real life than online.
2026年3月7日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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