I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... もっと見る
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I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... もっと見る
企業が回答しました
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... もっと見る
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I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... もっと見る
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The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, 英国
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Thanks to all the amazing staff at FatFace Bromley for making my shopping experience so personal and perfect!
Just wanted to say a hugh thank you to Rebecca for her patience with me and her honesty in helping me pick out the perfect choice. You are simply the best, lovely smile to welcome customers especially the regular ones and your customer service care is always so amazing! Thank you for always looking after me, you are the best!
Also thank you to MJ who is my friend and financial advisor and support, you are always ready to help me with anything I am interested in buying, thanks for all your customer support and contribution to my purchases!
Another thanks to Ange the manager at my Bromley branch who has been looking after me for the past few years, I live coming in to shop here cause of the welcome I received always!
Well Laurence I don’t know how you put up with me over the years but until today you always welcome me with a warm smile and here comes trouble! To all you beautiful staff I love shopping at my Bromley branch cause it’s you guys who make my shopping fun, exciting and enjoyable so Thanks guys
Rebecca i’m coming to shop soon be ready!!

FatFace - BROMLEY 2 からの回答
Great shopping experience with FatFace! My order arrived quickly, and the quality of the items exceeded my expectations. Comfortable, well-made, and stylish—will definitely shop again!

FatFace - BROMLEY 2 からの回答
I received a pair of your “Kaia Dark Natural Faux Fur Cuff Mules” slippers as a Christmas present from a younger sibling and I noticed the bottom of the sole was coming away from the shoe (end of January) Now it’s the 6th Feb and the whole sole is basically hanging on by the smallest bit (on my right slipper) After only a month!? And for a £30 pair of slippers I think that is shocking 😳🤬 Primark £2/£3 slippers would of lasted longer to be honest 😆 so I do NOT recommend fatface slippers x
UPDATE: no contact details have been left because your not allowed to on here 🤷🏽♀️ ??

FatFace - BROMLEY 2 からの回答
If I could give a lower score then I would!!! I am appalled by the behaviour and language of the manager at the Bromley store. Unfortunately, thefts in the retail sector must be a nightmare for the company and managers alike.
However, the ethnicity of a thief is NOT a defining factor based on skin colour, gender or age.
As a resident of Bromley, the Fat Face store was one I regularly frequented but after hearing the following statement by an employee, on the shop floor, with customers around, "keep an eye on that guy as he is black."
As an ethnic minority male, I am grievously offended by this statement and will therefore boycott the Bromley store.

FatFace - BROMLEY 2 からの回答

FatFace - BROMLEY 2 からの回答
Bromley shop has the friendliest, most helpful assistants. Nothing is too much trouble and they go out of their way to give excellent service. A big thankyou to the staff there.

FatFace - BROMLEY 2 からの回答

FatFace - BROMLEY 2 からの回答
Very easy to order on line. And collection from local store was a good option.

FatFace - BROMLEY 2 からの回答
Unfortunately my order was delivered to the wrong store so I had a much longer wait two weeks from ordering! When it did srive very pleased

FatFace - BROMLEY 2 からの回答
Delivered to store for me to pick up - arrived before promised time. In store staff were friendly - offered me the chance to try the garment on instore before I left. Item is gorgeous, as expected, and fits perfectly!

FatFace - BROMLEY 2 からの回答
Visited Bromley store towards end of day om a Saturday. We were drawn to the men's sale items and the sales assistant was so friendly and encouraging thatvwe spent £168 ! A great member of the team with a respectful approach towards my son using his wheelchair. A welcoming and friendly store.

FatFace - BROMLEY 2 からの回答
The staff are always so polite & helpful. The clothes are great - great style, great colours and a great fit.

FatFace - BROMLEY 2 からの回答
How refreshing to go into a store and get great customer service.
Hats off to Ang and Lawrence who made my day with their humour!

FatFace - BROMLEY 2 からの回答
Lovely staff at The Glades, Bromley branch. Always so helpful. Colourful store with good changing rooms.

FatFace - BROMLEY 2 からの回答
The friendliness and efficiency of the staff when I collected my item. However, I do wish you carried more xxxl items in store instead of having to order on-line.

FatFace - BROMLEY 2 からの回答
Web site is great and collection from store was also perfect , staff there are helpful and friendly.
Thanks

FatFace - BROMLEY 2 からの回答
Mary-Jane was so friendly and attentive. The store was very busy due to the current sale and she still found time to make me feel like a valued customer. She gave some great styling advice regarding an embroidered top that I really liked but wasn't sure what to wear with. An absolute credit to the team! I'll be back after the sale is over to have a look at the new stock.

FatFace - BROMLEY 2 からの回答
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