I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... もっと見る
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recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... もっと見る
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I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... もっと見る
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The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, 英国
- 02082 904457
4.7
優良
242件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Service first class
2025年8月13日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt delivery and collection and…
Prompt delivery and collection and returns and well mannered staff
2025年7月6日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I love shopping at Fat Face
I love shopping at Fat Face . The clothes fit is always just right for me and they are constantly refreshing designs for new clothing ideas. Every time I go into FF I see something I like. Excellent quality clothing and great Service in the Bromley Fat Face Store .
2025年7月7日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly staff with honest advice
2025年7月1日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Service was excellent
Service was excellent , very helpful staff and very quick bringing my items to me
2025年7月3日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The lovely helpful staff in Bromley…
The lovely helpful staff in Bromley glades shop. Love the clothes, great quality.
2025年6月15日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Ordered denim jacket click and collect , came on time , very pleased with purchase, just needed to try on for size in store.
Very helpful and friendly staff , friend who was with me bought a scarf and we both agreed a great shopping experience.
2025年6月2日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Delivery charges
I've been buying fatface clothes now for a very long time and I still enjoy their brand and style of clothes the only thing I completely disagree with is the charge for hime delivery, when I go to a store I expect to see at least one of each size but since Fatface have resized the clothes they only stock upto xxl which means I have to go to the shop to see if I actually like it because you can never tell from a photo order it and go back to the shop to collection. Why should I be made to pay delivery charges for a stores lack of sizes in stock which is why I don't buy no where near as much clothing as I use to from Fatface I'm not the only one a lot of friends who use to shop there go else where now because fatface want to charge you for home delivery because of their short fall in customer service.
2025年5月16日
FatFace - BROMLEY 2 からの回答
Good morning John,
Thank you for your message. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size XXL.
We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.
Thank you, LE
Service with a smile
As soon as I entered the Bromley shop, I was welcomed and was told they could order a blouse for me with a no fuss refund, if needed. I tried on another blouse to establish the size, and the order was made accordingly. When eventually I tried this blouse on, it seemed rather large, and staff willingly ordered a smaller size. When I tried that on, it was a perfect fit. All this was arranged by such friendly staff, who took a genuine interest in the whole process, giving comments about the sizing and understanding that I needed to get this right, as it was for a wedding. The customer service provided by Lawrence, Nichola, Mary-Jane and Catherine was excellent. Thank you!
2025年5月15日
自発的なレビュー
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff in the Bromley store are always…
Staff in the Bromley store are always really helpful and professional. I had done a click and collect order from the sale and they suggested I tried it on then in case it didn't fit.
2025年5月5日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy online sale order and store pick…
Easy online sale order and store pick up.
Good value .
2025年4月29日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Great bag great service on pick up and…
Great bag great service on pick up and speedy delivery
2025年4月21日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Friendly staff as always ..great company
Friendly staff as always ..
Good Quality clothing .,
Wear shorts and trousers as in construction they are very robust
2025年4月21日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fabulous Bromley team…
Visited the Bromley store today and, as always, great service from the friendly and helpful team there. Mary-Jane is always fabulous and between her and Mel they sorted out my return and re-order with no problems. They went over and above helping me work out the right size to order then sorted it all out for me. Fatface staff are always nice but this store is definitely a bit above in my view.
2025年4月5日
自発的なレビュー
FatFace - BROMLEY 2 からの回答
Good afternoon,
Thank you for your wonderful feedback! We're so happy to hear that Mary-Jane and Mel went above and beyond to assist you with your return and reorder. It's great to know that the Bromley store has provided such excellent service, and we truly appreciate your kind words! We look forward to welcoming you back soon!
The online buying experience was smooth…
The online buying experience was smooth and simple to follow. Pick up at the local store went well.
I am pleased with the Mawes shorts. The cotton fabric is soft and I like that they are offered in 3 lengths.
The longer 12 inch size suits me.
2025年4月3日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping Done Right – FatFace Bromley Nails It!
I had such a great experience at FatFace in Bromley! The staff were super friendly, really helpful, and made the whole shopping trip enjoyable. The quality of their clothes is fantastic—well-made and stylish. Honestly, one of the best shopping experiences I’ve had in a long time. Highly recommend!
2025年3月12日
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Always great welcome at the Bromley store
Always great welcome at the Bromley store! Nichola served me today- fantastic advice and great customer service *****
2025年3月20日
自発的なレビュー
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
FatFace - BROMLEY 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT
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