recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... もっと見る
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I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... もっと見る
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The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... もっと見る
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The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, 英国
- 02082 904457
4.8
優良
234件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everything was wrong.
2024年6月28日
FatFace - BROMLEY 2 からの回答
Hi John,
Thank you for taking the time to leave your review.
I am sorry to hear that you had an issue with your order, however I cannot see that you have contacted us regarding this order prior to leaving your review.
I am just about to contact you via email, so I can help resolve any issues for you.
Take care, LE
Q Fernando
My favourite and number one shopping place is fat face. I never regret about the product. I’m delighted about it
2024年6月28日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave us your 5* review.
Thank you for being a loyal Fat Face customer. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
A great service!
An amazing help and support I do receive all the time. I am always happy with their customer service from FatFace.
2024年6月14日
FatFace - BROMLEY 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fanfare Bromley
It's always a pleasure to go to Fatface in Bromley the staff are really friendly and go out of their way to help or advise you. Nothing is too much trouble. Quite rare in these day ad age.
2024年6月10日
FatFace - BROMLEY 2 からの回答
Hello Daniele,
Thank you for sharing your recent experience in our Bromley store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
A pleasure to shop
What a wonderful retail experience I had this afternoon in your store in Bromley.
The choice of colours ,styles and accessories were wonderful but the shopping trip was made so special because of your kind considerate and helpful staff .I must thank MJ and Laurence for their helpful comments as I tried on several outfits . Am delighted with my 2 purchases and my time spent in the store with these two charming people .
Alison Eagle
2024年5月13日
自発的なレビュー
FatFace - BROMLEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Good company with good quality clothes
Good company with good quality clothes. I like click and collect. Friendly staff at this branch
2024年4月22日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
FatFace - BROMLEY 2 からの回答
Hello Karen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant helpful staff
Brilliant helpful staff, especially the manager in the Bromley store. Went above and beyond to help me with a refund this morning and were so friendly and nice!
Thank you so much ladies, exceptional service! X
2024年5月1日
自発的なレビュー
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We look forward to welcoming you back soon.
Take care, LC.
Big shout out for Bromley Store
Love the staff at the Bromley store…really nice people who genuinely seem to enjoy what they are doing..and big shout out to the girl who looks like the lead singer from the band Texas…the kiwi lady too
2024年4月28日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Friendly and efficient staff and good…
Friendly and efficient staff and good quality clothes.
2024年4月15日
FatFace - BROMLEY 2 からの回答
Hello Steph
Thank you for your review,
I am so pleased to hear of your recent experience in our Bromley store. I have raised this with the crew members involved today.
EP
Fatface clothes
Great service, quality clothes in great designs. What more can you ask for!!
2024年3月29日
FatFace - BROMLEY 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase. I hope you continue to enjoy our products as much as we do.
All the best,
MM
not happy with collection period
I got 1 week to collect this item, which I couldn't do and then the purchase was refunded. Not a good 1st time online buyer experience.
2024年3月23日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
I can confirm stores will hold your order for 14 days from the date of delivery, before it is automatically cancelled and refunded.
You can find this information on our delivery page, before making a purchase. We apologise for any disappointment caused.
Take acre. -GM
Good service and helpfulness
2024年3月20日
FatFace - BROMLEY 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Was sent a different item..
I've ordered many times from Fatface and always had a nice experience. However, on my last order I received a different item from the one I've ordered. I took it in the store and they happily returned it for me.
I gave it 4 stars because I ended up paying for the postage and received nothing.
2024年3月20日
FatFace - BROMLEY 2 からの回答
Hello Delia
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I am pleased to hear that the store have resolved this for you. If you need any further assistance please do not hesitate to contact us.
EP
Satisfied customer
Ordered online for delivery to Bromley store.i was able to try the dress on in store but it was too small so tried on the next size from the store. It fitted so the staff exchanged them and they returned the original dress for me.
Really helpful , pleasant staff.
2024年2月22日
FatFace - BROMLEY 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great delivery to store service
Great delivery to store service - good quality fabrics and sensible sizing in there Tall range
2024年2月13日
FatFace - BROMLEY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products from a great store…
Great products from a great store served by great people!
2024年2月12日
FatFace - BROMLEY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like that you can order online but…
I like that you can order online for store pickup at no extra cost (apart from the cost of your transport and your time to get to the store). The process was good and staff were very polite.
BUT, ideally Fat Face shops should have all the sizes in all the lengths (S,R anf L). It seems that the only lengths available is Regular.
2024年2月1日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service! Thank you for your feedback regarding stock instore, we will be sure to pass your comments on.
Our stock system is based on average sales per location, therefore varies in different areas. Some of our stores may have less stock of smaller and larger sizes, or S and L fits, available due to our stock system process.
Take care. -GM
I have ordered items several times
I have ordered items several times. Good customer service always. The quality of the garments are excellent and worth the extra price. Clothes tend to be oversized so just need to be aware of that before ordering.
2023年12月29日
FatFace - BROMLEY 2 からの回答
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff helpful
Bought men slippers online and was too tight, exchanged it at the local branch
2023年12月20日
FatFace - BROMLEY 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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