I have visited a number of Fat Face stores around the UK. The staff are generally friendly and show an interest in customers. However, this is not the experience I have recently had more than once i... もっと見る
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The staff were very helpful, patient and friendly. We were looking for a shirt for my mum, and they were so helpful in choosing the right one. The service was excellent, and we really appreciated thei... もっと見る
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The online experience was great. The instore staff were fantastic, the items are a good quality and at great prices.
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recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, 英国
- 02082 904457
4.7
優良
250件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly and efficient staff and good…
Friendly and efficient staff and good quality clothes.
2024年4月15日
FatFace - BROMLEY 2 からの回答
Hello Steph
Thank you for your review,
I am so pleased to hear of your recent experience in our Bromley store. I have raised this with the crew members involved today.
EP
Fatface clothes
Great service, quality clothes in great designs. What more can you ask for!!
2024年3月29日
FatFace - BROMLEY 2 からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new purchase. I hope you continue to enjoy our products as much as we do.
All the best,
MM
not happy with collection period
I got 1 week to collect this item, which I couldn't do and then the purchase was refunded. Not a good 1st time online buyer experience.
2024年3月23日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
I can confirm stores will hold your order for 14 days from the date of delivery, before it is automatically cancelled and refunded.
You can find this information on our delivery page, before making a purchase. We apologise for any disappointment caused.
Take acre. -GM
Good service and helpfulness
2024年3月20日
FatFace - BROMLEY 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Was sent a different item..
I've ordered many times from Fatface and always had a nice experience. However, on my last order I received a different item from the one I've ordered. I took it in the store and they happily returned it for me.
I gave it 4 stars because I ended up paying for the postage and received nothing.
2024年3月20日
FatFace - BROMLEY 2 からの回答
Hello Delia
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I am pleased to hear that the store have resolved this for you. If you need any further assistance please do not hesitate to contact us.
EP
Satisfied customer
Ordered online for delivery to Bromley store.i was able to try the dress on in store but it was too small so tried on the next size from the store. It fitted so the staff exchanged them and they returned the original dress for me.
Really helpful , pleasant staff.
2024年2月22日
FatFace - BROMLEY 2 からの回答
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great delivery to store service
Great delivery to store service - good quality fabrics and sensible sizing in there Tall range
2024年2月13日
FatFace - BROMLEY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products from a great store…
Great products from a great store served by great people!
2024年2月12日
FatFace - BROMLEY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like that you can order online but…
I like that you can order online for store pickup at no extra cost (apart from the cost of your transport and your time to get to the store). The process was good and staff were very polite.
BUT, ideally Fat Face shops should have all the sizes in all the lengths (S,R anf L). It seems that the only lengths available is Regular.
2024年2月1日
FatFace - BROMLEY 2 からの回答
Hi there,
Thank you for taking the time to leave your review.
We are so pleased to hear you have enjoyed using our 'Click and Collect' service! Thank you for your feedback regarding stock instore, we will be sure to pass your comments on.
Our stock system is based on average sales per location, therefore varies in different areas. Some of our stores may have less stock of smaller and larger sizes, or S and L fits, available due to our stock system process.
Take care. -GM
I have ordered items several times
I have ordered items several times. Good customer service always. The quality of the garments are excellent and worth the extra price. Clothes tend to be oversized so just need to be aware of that before ordering.
2023年12月29日
FatFace - BROMLEY 2 からの回答
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff helpful
Bought men slippers online and was too tight, exchanged it at the local branch
2023年12月20日
FatFace - BROMLEY 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Pleasant experience
Staff were very helpful and very pleasant
A nice shopping experience
Quality clothing
2023年12月12日
FatFace - BROMLEY 2 からの回答
Hello Lisa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very quick delivery of order good…
Very quick delivery of order good quality product helpful staff would recommend to my friends and family
2023年12月12日
FatFace - BROMLEY 2 からの回答
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that your order was delivered quickly and that you found the crew in our Bromley store to be so helpful. I hope you continue to enjoy our products just as much as we do and I will pass on your lovely comments to the team.
All the best, MM
Had to return item and it was so easily…
Had to return item and it was so easily done at the store
2023年12月3日
FatFace - BROMLEY 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent store
Excellent store, excellent stock, excellent staff.
Stylish, reasonably priced clothes, always comfortable to wear, even socks & tights feel good.
2023年12月5日
FatFace - BROMLEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Really friendly helpful staff
2023年11月30日
FatFace - BROMLEY 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Winter ladies offers top notch
As a Fatface fan I was a bit disappointed in the summer ladies clothes this year but Winter has returned to providing a top notch offer.
2023年11月30日
FatFace - BROMLEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - BROMLEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - BROMLEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great customer service ~ Quality…
Great customer service ~ Quality clothing and good sale prices. Ordered 4 pairs of boots (2 styles and 2 sizes as I was unsure of fit). Everything arrived in good time, nicely packaged.
I Kept 2 pairs and returned the others in-store which was very quick and easy. The store was fairly busy but the sales staff were welcoming, helpful and efficiently served everyone in good time.
2023年11月25日
FatFace - BROMLEY 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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