Terrible customer service. Sent wrong size dress and two mismatched shoes in quick procession of orders
企業が回答しました
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... もっと見る
企業が回答しました
I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... もっと見る
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I had to return a pair of jeans ordered online. I returned them to store without charge. Excellent fast and friendly customer service. I then ordered a different pair online and click and collect serv... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, 英国
- 01316 691035
4.5
優良
171件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Sadly this company still use an…
Sadly this company still use an offshoot of Hermes as their delivery company. Inevitably there will always be problems when using Hermes, as there have been in my case on at least 3 occasions. I have given up using Fatface now and won't use them again until they change delivery company.
2022年6月14日
自発的なレビュー
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good morning Craig,
I hope you are well.
I am very sorry to learn that you have had a disappointing experience with our courier. I understand it is most frustrating when you do not receive your parcel or encounter delays. So we can assist you further on this occasion, please pop us an email to customerservices@fatface.com or give us a call on 0330 124 0000, to provide us with more information on your order and we would be more than happy to come to a suitable solution.
Take care, CT
Excellent service
Excellent service. Early in morning but staff went above what I expected to get me what I wanted
2022年6月11日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi John, thank you for your review. I am so pleased to hear that you had a great experience in our Edinburgh store - this is wonderful to hear! Take care, LE
I am an avid FatFace fan
I am an avid FatFace fan. Bought quite a few bargains. Very pleased with my purchases, having worn most of them already. Would love you to bring back some tribal prints. Absolutely love the shape of the sleeveless maxi dress Dress I bought with white and yellow flowers on black. I have a red one in same style with little white flowers on red and always get great compliments when wearing it.
2022年5月5日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good afternoon
Thank you for your 5* review. and being such a loyal customer. I am pleased to hear that you love your new dress and that you are happy with our service. Many thanks-AB.
6 stars for Hannah!
Just had a fantastic visit to your store at Fort Kinnaird in Edinburgh...such a pleasure to be helped by Hannah! She is a star and a fabulous ambassador for Fat Face. Always enjoy my chats with her 😄 (And I might have bought a few things too!) Thank you, Hannah!!
2022年4月26日
自発的なレビュー
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good Afternoon Karen
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Edinburgh Fort Kinnaird store. Please be assured that I will pass your comments onto the crew members involved for you.
I hope you have a lovely Bank holiday weekend!
- EP
Staff are always pleasant and helpful
Staff are always pleasant and helpful, no problem returning an unsuitable item.
2022年3月31日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi there
Thank you for rating us so highly. It is so good to hear that you were well looked after by the team there, I will pass your warm feedback onto them. So pleased that you found our returns process straightforward. Enjoy your day. MJ
Great service as usual
Great service as usual. Website easy to use. Staff in shop happy to help. Happy with garment too.
2022年3月5日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi there
Thank you for your 5 star review. Great to hear all your shopping with us has been of a standard you should expect. Have a good day. MJ
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good morning Alexander,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you are happy with the service and items you have received.
Have a lovely day!-CA
FatFace - EDINBURGH FORT KINNAIRD からの回答
Good afternoon!
I am so happy to read what a positive experience you had in the Edinburgh Fort store. I will be sure to pass this on to the wonderful team.
I hope you have a lovely day! CA :)
Great Selection
The staff are very good, if you need help, they are really attentive. If you just want to browse, they leave you but say to ask, if you need them. I've had to return delivered items, and they are very efficient. Love the variety of clothes and of course now, we can use the changing rooms, even better. My husband is also a Fatface fan. We both love to shop Fatface. Thank you
2022年2月1日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi Gail ,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore shopping experience was a positive one and we hope you love your new items and continue to enjoy shopping with us. Take care, LM
😀 helpful staff
I go in to this shop regularly, the staff are so helpful and friendly.
Always smiling and happy to help 😀
Love Fatface for my grandkids too
2022年1月30日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hello Shirley
Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Thank you for being a loyal customer of ours! Have a great day! Take care, LM
Very helpful and friendly staff in…
Very helpful and friendly staff in Edinburgh Fort Kinnaird Store. Checked for items and ordered for me when they didn't have in store..
2021年12月4日
FatFace - EDINBURGH FORT KINNAIRD からの回答
Hi Sandilands,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We will ensure to pass your comments onto the store. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
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