Initial order sent incorrectly. Should have been 34:12 but sent 34:10 1/2. All sorted but irritated by the girl in the local store who appeared to be working from a script and would not allow me a w... もっと見る
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レビュアーのコメントを見てみましょう
Staff in store excellent in all ways. Directed me to website for specific items they checked were on website and wrote details down for me. Offered to order online in store but I wanted to look at sit... もっと見る
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I had a recent problem with Fatface regarding a gift card. On both occasions I went into the shop, my enquiries was dealt with one of the managers called Maxine. Whereas I had a negative experience wi... もっと見る
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Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which m... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Unit 4/5 Princesshay, EX1 1GE, Exeter, Devon, 英国
- 01392 982018
4.6
優良
280件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful staff
Visited Exeter store to return a sale item within the 14 day return period. Very pleased to discover that the company had recently extended the returns period to for sale items to 28 days which meant I could wait for an online order to compare sizes. Please note I don’t know if this change is temporary or permanent.
Thought this was really helpful after Christmas and considering all the weather events of the last few weeks.
Staff always very helpful in this store and all they can to sort out any problems.
2026年1月7日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
On line order…
It was easy to order I was informed when the delivery was made to the store
It was easy to collect
2025年12月29日
FatFace - EXETER 2 からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
Easy to order and arrange pick up.
Easy to order and arrange pick up.
Friendly service in store at collection.
Earlier delivery than selected and reminders that it was available.
2025年12月19日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality of clothing it is…
Very good quality of clothing it is pricey
Pay for what you get all good
2025年12月5日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really nice tops have several in…
Really nice tops have several in different colours, they wash really well and keep there shape as well , very nice fabric and really good click & collect service and well informed when to collect it x
2025年12月4日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very helpful staff
2025年10月11日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good welcome experience…
Always have a lovely welcome experience at FF in Exeter.
Never any order problems.
As an older woman, the varying ages of staff help to make me comfortable in the shop.
Clothes are generally as described and could be returned if not. (Never had to return an item)
2025年8月15日
FatFace - EXETER 2 からの回答
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Lovely fit perfect jeans
2025年9月24日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Customer service trumps White Stuff & Zara
Had an unexpected hour to spare this morning so nipped into Exeter on my bike to buy a pair of jeans - then realised I'd mislaid the key to my lock.
Went to White Stuff and Zara, politely asked if I could bring my bike into the shop with me while I looked for jeans, / perhaps they wouldn't mind casting an eye on it against the window, as I had no bike lock and couldn't leave it unsecured. If I had uttered "dog poo" instead of "bike" I might be able to understand the panic, horror and officiousness of the responses with which I was met. As it is, (bearing in mind it's midweek and there literally were no other people in either shop to be hazarded by the bike) I don't get the logic of treating customers like they're brandishing dog poop instead of a bike plus cash - and who won't then return to spend.
In contrast, Nathan in Exeter Fat Face cheerfully said "No problem, of course, I wouldn't want to leave my bike either", indicated an appropriate space...enabling me to spend £200 on three pairs of jeans. Friendly, efficient (professional)! Nice one.
2025年9月18日
自発的なレビュー
FatFace - EXETER 2 からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Exeter store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good customer service,polite and…
Good customer service,polite and helpful staff,store looking fabulous.
2025年9月8日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy ordering and store collection.
Easy ordering and store collection.
Regular updates and communication.
2025年9月3日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I absolutely love the timeless style
I absolutely love the timeless style, the beautiful colour combinations, and the elegant, feminine touch in every piece. And, of course, the quality is outstanding! I’m not exaggerating when I say that 50–60% of my wardrobe consists of FatFace items. Thank you for your amazing work—please keep it!
2025年8月31日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality product
Good quality product, quick delivery, very pleasant and friendly staff member at pick up shop.
2025年8月24日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order.
Easy to order.
Lovely colour and style.
Good service in the shop when collecting item.
2025年8月17日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Service and Quality Item
Very easy ordering process, and lovely jumpsuit! Great quality and fit 😊
2025年6月11日
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - EXETER 2 からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good shopping experience
Good product. Helpful staff. Efficient click and collect service.
2025年5月26日
FatFace - EXETER 2 からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
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