Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... もっと見る
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Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... もっと見る
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Lovely clothes, nice discount offer, quick delivery for collection from Frome Fat Face, very cheerful very courteous shop assistants, the clothes fit and I wore them all day on December 3 2025 for my... もっと見る
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I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
6 Market Place, BA11 1AF, Frome, Somerset, 英国
- 01373 451073
4.7
優良
108件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Amazing staff in Frome they are so…
Amazing staff in Frome they are so helpful.Always happy to help you.
2026年4月9日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Helpful Ella
Great clothes and decor.
Most of all, friendly, helpful advice and service from Ella.
2026年4月2日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I always wear Fat Face love the…
I always wear Fat Face love the products and ordering on line and the returns is easy.
2026年3月5日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option till I arrived home. Customer service very helpful and resolved the issue without any change for return. Shame the shop weren’t more helpful!
2026年1月17日
FatFace - FROME からの回答
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Disappointed by delay in delivering to store
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for next day pick up. I'm disappointed that FatFace cannot offer this service. Once it was ready for collection and I went into the shop, the staff were very helpful and friendly.
2026年1月15日
FatFace - FROME からの回答
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good quality and variety.
I have purchased a few mens shirts from Fatface and found them to be of very good quality and in a choice of many colours. My husband loves them thank you.
2026年1月8日
FatFace - FROME からの回答
Good morning, thank you for taking the time to leave your 5* review. It is great to hear of your positive experience whilst shopping with us recently. Have a great day, take care! CM
The staff are always very friendly
The staff are always very friendly and helpful. I have mobility problems and the staff are always great in helping me.
2025年12月8日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Special occasion dress-up!
Lovely clothes, nice discount offer, quick delivery for collection from Frome Fat Face, very cheerful very courteous shop assistants, the clothes fit and I wore them all day on December 3 2025 for my 75th birthday treat outing - in the Royal Opera House and the Duchess Theatre - and Christopher’s. Sorry - no photos of this, but all the same “Thank you!”
2025年11月28日
FatFace - FROME からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
Very helpful pleasant staff
2025年10月23日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Versatile Autumn edit…
Ordered Mable dress and comfortable straight legged jeans to refresh Autumn wardrobe. Very pleased with both items, both versatile pieces. Easy process and very friendly customer service
2025年10月12日
FatFace - FROME からの回答
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
FatFace - FROME からの回答
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Very friendly and helpful staff
Very friendly and helpful staff.
Great that they welcomed and loved dogs.
2025年9月20日
FatFace - FROME からの回答
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Great service as usual
2025年8月27日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very attentive knowledgeable staff…
Very attentive knowledgeable staff nothing is too much trouble for them
2025年8月15日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good sales offers
Good sales offers. Cheerful welcome from staff, including treat for my dog (Frome). Well laid our store.
2025年8月17日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Found item I could not see encourage…
Found item I could not see encourage try on to check correct - pleasant helpful
2025年8月11日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item.
She was knowledgeable and very helpful in finding us the right size on the rack and checking it was more suitable than the one originally purchased.
We then went on to a further unplanned purchase as we became more engaged with the staff and the store
2025年8月12日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really helpful
Want to say a big thank you to Mags and Ettie - as I could not find a Fatface leather grey handbag that M & S were selling online but was out of stock. They checked Next, John Lewis and Sainsbury and their own stock room. I compromised on an identical grey bag but it was suede. Everything about it was what I’d been looking for ie the colour, size, the length and width of the shoulder strap and it was lined. Best of all, these lovely ladies found the item in sale stock. I’m very grateful as I’ve made a nuisance of myself with family and friends looking for this bag for a few weeks now
2025年7月29日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
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