I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... もっと見る
企業が回答しました
Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... もっと見る
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Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... もっと見る
企業が回答しました
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... もっと見る
企業が回答しました
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
6 Market Place, BA11 1AF, Frome, Somerset, 英国
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Prompt delivery to store. Store staff in Frome were fab and dealt with a return and let me know how long I had on other items as I had one more still to try on.

FatFace - FROME からの回答
It’s always easy to make online purchases to try at home. Any that I choose not to keep, I simply return them to our nearest FatFace store. The in-store team at Frome have been really helpful every time, no problems with the return process

FatFace - FROME からの回答
Customer service and Fat Face (Frome) absolutely brilliant. Could'nt be more helpful. Well done FF.
Regards
Chris

FatFace - FROME からの回答
I love Fatface jeans they are so soft .. just brought a pair of dungarees which are so comfy!.. thank you.
The service is amazing and easy.
And the shop assistance are always ready friendly and very helpful.

FatFace - FROME からの回答
The staff in the shops were friendly without being pushy and they were very helpful.

FatFace - FROME からの回答
Great products. Free in store pick up with friendly and helpful staff.

FatFace - FROME からの回答
Brilliant site to use, prompt delivery and free returns. Sale also good value

FatFace - FROME からの回答

FatFace - FROME からの回答
Easy website to use
Staff are always friendly and helpful
Products always to a good standard

FatFace - FROME からの回答
Great quality, service and friendly staff. Used click and collect in store, which was a quick and easy way to buy sale items not stocked in my local branch.

FatFace - FROME からの回答
Great help by the lovely frome staff when I couldn’t source the dress I’d wanted online 👍

FatFace - FROME からの回答
The young woman was so helpful when I took back a delivery item because it was to large She was very knowledgeable

FatFace - FROME からの回答
The lovely Holly Half neck Jumper I ordered was too big. Very friendly and helpful lady at the Frome store credited my account and re-ordered the smaller size to be delivered to my home address. The money was in my account later that day and the beautiful Holly Jumper arrived 3 days later. Excellent item and service. Well done FatFace.

FatFace - FROME からの回答
The young lady in store was brilliant, helpful, polite easy to exchange product bought on line

FatFace - FROME からの回答
The staff of the FROME Fat Face were really helpful. Finding the size required and giving constructive opinions. I will use this store again. Thank you

FatFace - FROME からの回答
Fatface in Frome is chilled, friendly and lets me bring my Labrador into the store to help me choose my clothes! It’s very relaxed and the staff are super helpful. Plus the clothes are great too - they stock a surprisingly wide range for a small store.

FatFace - FROME からの回答
I ordered two pairs of jeans on the 20th June, they didn’t arrive within the 3-5 working days. I then emailed customer service on 28th June spoke with an advisor, they said my address was incorrect on the system (I used the pre-populated address finder). I sent my address on the 29th and still no jeans. I will be requesting a full refund and I won’t be using the online delivery service.

FatFace - FROME からの回答
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