I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... もっと見る
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Not a usual FatFace shopper ordered the wrong size item. Took it to the Frome store to exchange or return couldn’t exchange but they made no offer to return it for free- didn’t know that was an option... もっと見る
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Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... もっと見る
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Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
6 Market Place, BA11 1AF, Frome, Somerset, 英国
- 01373 451073
4.7
優良
108件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really helpful
Want to say a big thank you to Mags and Ettie - as I could not find a Fatface leather grey handbag that M & S were selling online but was out of stock. They checked Next, John Lewis and Sainsbury and their own stock room. I compromised on an identical grey bag but it was suede. Everything about it was what I’d been looking for ie the colour, size, the length and width of the shoulder strap and it was lined. Best of all, these lovely ladies found the item in sale stock. I’m very grateful as I’ve made a nuisance of myself with family and friends looking for this bag for a few weeks now
2025年7月29日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping experience
I visited Fatface Frome branch last week and was offered help by Roxy.She was extremely helpful and happy to assist in any way she could.She even fastened the strap on the sandals I was trying on for me.Although all the Staff are very good in this Store she went over and above.Overall a pleasant experience.
2025年7月24日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Efficient friendly service.
My husband loves Arlie tops and when Fat Face has a sale I always buy him one as they soon sell out. I ordered the day before at 4.30pm and as promised it was in store and ready for collection the following day. The service was excellent with tracking at each stage. Frome store assistants are friendly, efficient and welcoming.
2025年6月30日
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Incredibly helpful sales assistant
Went in to buy flip flops today with my partner but had none in our size in the styles we liked. The sales assistant Ana was incredibly helpful in ordering them to home, saving us delivery cost. She was very good at persevering with what was a difficult till. Very hard working young woman.
2025年5月11日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
My wife visited the store in Frome for…
My wife visited the store in Frome for the first time today and was greeted by Adele. My wife was looking for a pair of jeans but was unsure of the size that would fit.Giving Adele her requests she was given a few pairs to try on. Adjusting the booth to give her a better view in the mirrors.She ended up purchasing a good fitting pair. Once again Adele thank you for the service provided.
2025年4月11日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Frome store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
The staff couldn't be more helpful
The staff couldn't be more helpful! Jack and Ana are particularly helpful, polite and friendly. Jack explained all the shopping options to us and helped with decision making. We will certainly do more shopping in this store as a result.
2025年3月29日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Ettie gave me excellent service
Ettie gave me excellent service! Fetched a lovely waxed jacket out the back for my correct size?
2025年3月15日
自発的なレビュー
FatFace - FROME からの回答
Good morning,
Thank you for your 5* review. This is wonderful to hear! We are so pleased you had a great experience whilst shopping with us recently.
Have a good day!
Take care, CT
Shopped in the Frome store yesterday
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very helpful in finding me different sizes. Overall, really friendly, helpful staff without being pushy. Did ask them their names when they passed me the trust pilot review card and I think they said, Etty, Mags and Adele.
2025年3月5日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Frome store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Prompt delivery
I ordered my trousers to come to the store. It was ready on the day they said.
The trousers were a good fit and good quality.
2025年2月6日
FatFace - FROME からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I will be returning the garment
I will be returning the garment this time, owing to the poor quality of the fabric. We have always been very happy with the quality of your garments but this does not come up to the standard we expect from you.
2024年12月8日
FatFace - FROME からの回答
Thank you for taking the time to leave your review. I am sorry to hear that your item arrived in a poor condition. I trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE
brilliant staff
I went in Saturday and a lovely girl served my i believe her name was Anna i needed help picking out some things for Christmas presents, i showed her a photo of my friend and she was amazing at helping me decide, i will 100% be going back.
2024年11月30日
自発的なレビュー
FatFace - FROME からの回答
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fatface is always well made and lovely…
Fatface is always well made and lovely material very pleased with my purchase ♥️
2024年11月13日
FatFace - FROME からの回答
Hello Linda
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer experience from a very…
Great customer experience from a very friendly member young man
who was very helpful and engaging
2024年10月15日
FatFace - FROME からの回答
Hello Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
2024年8月20日
FatFace - FROME からの回答
Hello Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
great staff
2024年8月12日
自発的なレビュー
FatFace - FROME からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
FatFace - FROME からの回答
Hello Peter
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service
2024年7月1日
FatFace - FROME からの回答
Hello there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - FROME からの回答
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a great visit to our Frome store and that you found the crew there to be so friendly. I hope you continue to have a great shopping experience with us.
All the best, MM
The frome store is well laid out and…
The frome store is well laid out and have excellent staff
2024年5月8日
FatFace - FROME からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Frome store. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
FatFace - FROME からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you have had a positive experience instore. We hope you love your purchase!
Take care. -GM
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