Lovely sandals, stylish and sturdy. Ordered online and tried on in local shop, very helpful assistant too.
企業が回答しました
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レビュアーのコメントを見てみましょう
Great Customer Service. A good welcome upon entering the Store and Ana was very helpful given we wanted to exchange an item. She was knowledgeable and very helpful in finding us the right size on t... もっと見る
企業が回答しました
Shopped in the Frome store yesterday. Lovely sales assistants, very helpful, even pointing out the changing room with the seat as I have a bad knee. Store was really well laid out and they were very h... もっと見る
企業が回答しました
I ordered something online to be delivered to store. This took a week, with an email inbetween, on the promised day, to say it would be delayed by another 2 days. Other stores manage to deliver for... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
6 Market Place, BA11 1AF, Frome, Somerset, 英国
- 01373 451073
4.7
優良
115件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great jumper, great service
The lovely Holly Half neck Jumper I ordered was too big. Very friendly and helpful lady at the Frome store credited my account and re-ordered the smaller size to be delivered to my home address. The money was in my account later that day and the beautiful Holly Jumper arrived 3 days later. Excellent item and service. Well done FatFace.
2022年11月14日
FatFace - FROME からの回答
Good afternoon, Chrissy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Frome store.
Take care, JB
Brilliant the young lady in store was very helpful, polite
The young lady in store was brilliant, helpful, polite easy to exchange product bought on line
2022年10月9日
FatFace - FROME からの回答
Hi Juliet, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very Helpful
The staff of the FROME Fat Face were really helpful. Finding the size required and giving constructive opinions. I will use this store again. Thank you
2022年9月16日
FatFace - FROME からの回答
Good Morning
Thank you for leaving us this review about your in store shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Great place to shop for clothes
Fatface in Frome is chilled, friendly and lets me bring my Labrador into the store to help me choose my clothes! It’s very relaxed and the staff are super helpful. Plus the clothes are great too - they stock a surprisingly wide range for a small store.
2022年7月11日
FatFace - FROME からの回答
Good afternoon, Claire
Thank you for leaving us this review about your instore shopping experience at Frome. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Order didn’t arrive
I ordered two pairs of jeans on the 20th June, they didn’t arrive within the 3-5 working days. I then emailed customer service on 28th June spoke with an advisor, they said my address was incorrect on the system (I used the pre-populated address finder). I sent my address on the 29th and still no jeans. I will be requesting a full refund and I won’t be using the online delivery service.
2022年7月7日
FatFace - FROME からの回答
Hello Emma
Thank you for leaving your review. I am sorry to learn of the address issue with your order and this has not been rectified; despite confirming the details.
I have contacted you directly with regards to this. TG
Very helpful staff today
Very helpful staff today, helped !e order my shoes online that I couldnt find in-store in my size😁 thanks.
2022年6月12日
自発的なレビュー
FatFace - FROME からの回答
Hi Caroline, Thank you for your review. I am so pleased to hear you love your new purchase - this is wonderful to hear! Take care, LE
Love the clothes
Love the clothes, the patterns and style of the clothes, and the style of the shops.
The people working in your stores are always friendly.
Would recommend dropping your prices slightly, but other than that A++++
2022年4月23日
FatFace - FROME からの回答
Good Morning, thank you so much for your review, I am so pleased you love our Frome store! This will be passed on to the team there :) Take care - LE
Exchange of garment
Very pleasant assistant who made exchanging a garment easy. She made it clear that there were other options if I did not want the garment.
2022年4月5日
FatFace - FROME からの回答
Hi Helen,
Thank you for taking the time to leave us your positive feedback.
Take care, - ES
Spoilt for choice
Frome store has two wonderfully helpful ladies who guided me through the choices available for my wife’s birthday present .
I cannot thank them enough and they are a real credit and asset to your company!
2022年4月2日
FatFace - FROME からの回答
Good afternoon, Melvin. Thank you for the positive feedback on our Frome store, I will make sure this is passed onto the store manager. JB
Fabulous print
Fabulous print, fits really well.
..a flattering shape. Comfortable. .love it!
2022年1月30日
FatFace - FROME からの回答
Thank you so much for the 5* star review, It lovely to hear that you are loving the prints and the clothing. Have a lovely day. LM
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