Easy to order, quick delivery to store, easy pick up. Had to return one item and order another size, easily done. Great shop and love the quality of the clothes.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Some of the best clothes on the high street along with an excellent customer service.
企業が回答しました
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... もっと見る
企業が回答しました
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... もっと見る
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, 英国
- 01403 218559
4.7
優良
140件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
FatFace - HORSHAM 2 からの回答
Thank you for taking the time to leave a review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace - HORSHAM 2 からの回答
Hi Robert
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - HORSHAM 2 からの回答
Thank you for your 5* review regarding your recent visit to our Horsham store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Items were as described and delivered…
Items were as described and delivered quickly, also easy to return.
2023年9月8日
FatFace - HORSHAM 2 からの回答
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
Easy
Easy, no postage and packing as I collected from local store. Courteous and friendly service on collecting
2023年9月4日
FatFace - HORSHAM 2 からの回答
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Well made
Well made, comfortable, hardwearing shorts. Like the bchocolate brown and navy colours. Helpful staff when picked up order. Too much plastic packaging though.
2023年8月15日
FatFace - HORSHAM 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Always friendly and helpful.
2023年8月10日
FatFace - HORSHAM 2 からの回答
Good afternoon, Tarn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Elegant yet casual linen trousers
The speed of exchange and delivery of both items was amazing. The wide linen trousers look very good.
2023年6月25日
FatFace - HORSHAM 2 からの回答
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
The staff in all stores are always very friendly and helpful
I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock online but I eventually managed to buy a size 10 at the Haywards Heath store, the assistant who served me there was really helpful and friendly too 😃.
2023年5月31日
FatFace - HORSHAM 2 からの回答
Good afternoon, Carolyn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Black melton sandals
I had to reorder my sandals as the first pair were splitting after one use ! I did get a full refund but am disappointed I had to pay for the postage as couldn’t get delivered to my local store at the time as the systems were down - they wouldn’t even order them for me at the store ! Considering the goods were faulty I’m not impressed that I had to pay for this -especially as the product is supposed to be leather .
2023年5月27日
FatFace - HORSHAM 2 からの回答
Good afternoon, Hazel
Thank you for taking the time to leave us this review.
I am sorry to read that our sandals have not met your expectations. We will escalate your feedback regarding quality to our garment tech department for review. with regards to Click n' Collect, we have had to temporarily suspend this whilst we perform a system update. Again I apologise for any disappointment caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Best customer service I have received…
Best customer service I have received in a very long time! I bought a dress and my friend bought a shirt. The lady in the store was super helpful, chatty and genuine! I love my dress and because of this I will be shopping here again.
2023年4月28日
FatFace - HORSHAM 2 からの回答
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
Good service, available in 5 working days. Shirts were exactly as ordered.
2023年4月21日
自発的なレビュー
FatFace - HORSHAM 2 からの回答
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Quality clothing etc all made very well…
Quality clothing etc all made very well and with concerns for the planet. Quick delivery and returns no quibble no trouble I wish more companies could run this efficiently. Well done! 😊
2023年4月17日
FatFace - HORSHAM 2 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy to order on line and was delivered…
Easy to order on line and was delivered quickly. In store staff always friendly and helpful. Horsham branch 2023
2023年4月16日
FatFace - HORSHAM 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I used click and collect and it worked…
I used click and collect and it worked well and within timescales. I found the size guide helpful and the shirts fit fine and look good.
2023年4月12日
FatFace - HORSHAM 2 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great product, lovely staff in the store.
Aside from the fact that I love my new trousers, the staff the Horsham store (for my click and collect) went out of their way to ensure I was able to pick up before leaving for a trip.
2023年3月29日
FatFace - HORSHAM 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Efficient and easy to collect.
2023年3月27日
FatFace - HORSHAM 2 からの回答
Hello Paula,
Thank you for your review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
My mail order item arrived promptly
My mail order item arrived promptly. Unfortunately it did not suit but the return process at Horsham was pleasant and easy.
2023年3月31日
FatFace - HORSHAM 2 からの回答
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Love this dress so comfortable
2023年3月3日
FatFace - HORSHAM 2 からの回答
Hello Sylvia,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace dress. We hope you enjoy wearing your new dress
Take care, KS
FatFace - HORSHAM 2 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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