Garment was well made, the colour accurately described and delivery on time. Overall v pleased with the service.
企業が回答しました
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レビュアーのコメントを見てみましょう
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... もっと見る
企業が回答しました
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... もっと見る
企業が回答しました
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, 英国
- 01403 218559
4.7
優良
133件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
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Always fit my husband perfectly!
2022年8月24日
FatFace - HORSHAM 2 からの回答
Good morning Janice
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
I pretty much love everything from fat…
I pretty much love everything from fat face, only gripe is the sizes sometimes are not clear enough ref to the fit type. Also that you use Hermes and don’t deliver to the store anymore
2022年8月15日
FatFace - HORSHAM 2 からの回答
Hi Andy, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointed.I am normallya size 10 in fat face…
I am normallya size 10 in fat face dresses . This was huge . Sent for a size 8 online which was also huge. Clearly a problem with the sizing in this lovely linen dress. To add insult to injury the 20%discount did not apply to the navy colour I wanted . I also thought the delivery service was poor from Evri. An initial delay with them receiving the parcel and then no notifications until delivery .6 days later . Sadly gave up . It was a better service when you could collect online purchases in store … why not reinstate that . ?
2022年8月5日
FatFace - HORSHAM 2 からの回答
Hi there,
Thank you for taking the time to leave a review. I am sorry to hear that the sizing of the dress did not meet your expectations. I have escalated your feedback to our Garment Tech department for review. We will hope to reinstate deliveries back to store shortly. Please keep an eye on the website. In the meantime If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Customer service
Extremely helpful and friendly staff who resolved my issue quickly and efficiently.
2022年7月21日
FatFace - HORSHAM 2 からの回答
Hi Rosalind,
Thank you for your 5* review about your recent visit to our Horsham Store. I will be sure to pass these positive comments on to the crew down there.
Have a great day!
Take care, EG
Good and reliable shopping experience
I mainly shop online, occasionally in the Horsham branch but selection is very limited and sadly Brighton branch closed, delivery is always quick and well packed. Delivery tracking is great and easy to change if I am not at home. Usually I am a size 8 but noticed it can be either perfect or to small and need to return and re-order 10. Quality varies but in general ok.
2022年7月9日
FatFace - HORSHAM 2 からの回答
Hi Suzan,
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! -KC
first class service
2022年5月7日
FatFace - HORSHAM 2 からの回答
Hi Alan, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Very quick delivery and as usual…
Very quick delivery and as usual clothes of good quality. My jacket looks great and very comfortable.
2022年3月21日
FatFace - HORSHAM 2 からの回答
Hi Paul
Thank you for rating us so highly and all your warm comments. Yes, that is a nice jacket, I'm sure you'll get many years wear from it. Enjoy the rest of your day. MJ
Fatface Horsham
Popped into Fatface in Horsham, in an effort to find something for my Wife's Birthday. I received some excellent help from the staff & I am very happy with my purchase.
Thank you for Horsham Fatface for the assistance!
2022年3月16日
自発的なレビュー
FatFace - HORSHAM 2 からの回答
Hi Ian
Thank you for your feedback on your Horsham store visit. Great to hear that they were able to help and provide suitable advice to you. I hope your wife's birthday went well. MJ
FatFace - HORSHAM 2 からの回答
Hi Janet, thank you for your5 star review. Have a lovely day, LM
Always a pleasant experience shopping…
Always a pleasant experience shopping in Fatface Horsham.The staff are always friendly and helpful.There is a good range of clothes and I especially love the knitwear.
2022年1月31日
FatFace - HORSHAM 2 からの回答
Thank you for leaving us a lovely review Horsham will be delighted to read your lovely comments. Thankyou! CP
Items arrived on time
Items arrived on time, well packaged. The jumpers and cardigans are as lovely as described. Very stylish and great value. I haven’t washed them yet but from experience of other items from FatFace I’m sure they will.
2021年12月2日
FatFace - HORSHAM 2 からの回答
Hi Susan,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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