Item ordered was ready for collection later the next day. Emails kept me updated on progress. Staff in the shop very polite and helpful.
企業が回答しました
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レビュアーのコメントを見てみましょう
This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... もっと見る
企業が回答しました
Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... もっと見る
企業が回答しました
Quick delivery to store, staff were friendly on collection (as usual), the jumper looks like it’s great quality with long sleeves, for extra coziness. Haven’t had the chance to wear it yet.
企業が回答しました
企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, 英国
- 01159 418295
4.7
優良
237件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love Fatface
Love Fatface - consistently good quality and sterling design. Friendly staff who kindly shared product knowledge and recommendations.
2022年7月10日
FatFace - NOTTINGHAM 3 からの回答
Good afternoon, Ella
Thank you for leaving us this review about your instore shopping experience at Nottingham. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Thankyou to Customer Service
Had to contact Customer Service due to the item not having been ordered in store, problem was sorted swiftly and I am very pleased with this jacket, soft fabric and a good length. The olive colour makes a change .
2022年6月18日
FatFace - NOTTINGHAM 3 からの回答
Hi Elizabeth, Thank you for your lovely review, I am so pleased that Jodie was able to help you here! Take care, LE
Staff very helpful 😁
2022年5月20日
FatFace - NOTTINGHAM 3 からの回答
Good morning!
I am so happy to read what a positive experience you had in the Nottingham store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Perfect in every way. Who could ask for more…
Purchased a lovely blue cardigan on line, everything I expected and more. Excellent quality in cotton. I’ve also purchased a dress in store this week. Again excellent quality, style and a bargain in the sale. I’m a stickler for natural fibres and FatFace is one of the few retailers to appreciate this.
Staff are always pleasant in the store and online orders delivered on time.
Thanks again FatFace.
2022年5月8日
FatFace - NOTTINGHAM 3 からの回答
Hi there, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Hi Hilary, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Hi Zoe thank you for looking after us, Top worker
Hi
Went to Fatface Hockley Nottingham bought clothes and shoes.
Girl called ZOE who served us was excellent really helpful. We will go there again.
Thank you again ZOE
2022年5月6日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hi there
I am so happy to read what a positive experience you had in the Nottingham store. I will be sure to pass this on to the wonderful team.
Enjoy your Fatface purchases :) DW
Feels great just what I wanted
2022年5月6日
FatFace - NOTTINGHAM 3 からの回答
Hi Lyn
Thank you for your 5* review.
I am so glad to hear that you were happy with the item you received.
Have a lovely day DW
I bought a blouse which when I get home…
I bought a blouse which when I get home was found to be faulty.
I was served with the upmost kindness, and the assistant went out of her way to replace and advise. Excellent shopping experience
2022年5月4日
FatFace - NOTTINGHAM 3 からの回答
Hi Helen,
Thank you for your 5* review. I happy to hear that our crew member was so helpful and that you happy with the service you received. Have a great day! Many thanks-AB.
Smart lightweight coat
Smart lightweight coat bought for summer breezes and chilled evenings - ideal for going to football matches in - black for Magpies Notts County with a hood. In the sale 35quid bargain 👍
2022年4月23日
FatFace - NOTTINGHAM 3 からの回答
Hi Rosie, thank you for your fabulous review! I am so pleased to hear you had a positive shopping experience and you are pleased with the coat you bought! Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Hi Jo
Thank you for the kind words and review on our Nottingham store, I will make sure to pass this onto them. JB
FatFace - NOTTINGHAM 3 からの回答
Good Afternoon Candy
Thank you for your 5* review.
I am so pleased to hear that you are happy with your recent purchase.
I hope you have a great Easter.
- EP
Excellent service
Excellent service. Ordered in store and ordered online as well. Items arrived quickly before estimated delivery time. Love the quality of the clothes
2022年3月30日
FatFace - NOTTINGHAM 3 からの回答
Good Morning Pamela,
Thank you for your 5 star review. Glad to hear your order arrived promptly and you loved the quality of the items! -KC
FatFace - NOTTINGHAM 3 からの回答
Hi Scott, Thank you for your lovely review of the Nottingham Store - This will be passed on to them :) Take care - LE
5 stars: Excellent
2022年3月26日
FatFace - NOTTINGHAM 3 からの回答
Good afternoon Michael,
Thank you for your 5* review :)
This is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Like the dress and boots purchased
Like the dress and boots purchased, and good sale discount
2022年3月15日
FatFace - NOTTINGHAM 3 からの回答
Hello Elaine,
Thank you for your 5* review.
So happy to hear you are pleased with your new dress and boots! Enjoy wearing them!
Have a lovely day.
Take care, CT
Rude lady in shop upstairs on a…
Rude lady in shop upstairs on a Saturday put me right off....
Ii was returning a top and decided that I didn't want to buy anything else as I could see she was really stressed and didn't want to bother with anyone. This was 9.30am on a Saturday so not sure how she was the rest of day.
What do they say don't bring your troubles to work! I won't be going there any time soon!!
2022年3月14日
FatFace - NOTTINGHAM 3 からの回答
Hello Sharon,
Thank you for taking the time to leave a review.
I am so sorry to hear what reads to be a disappointing experience in our Nottingham store recently. Your feedback regarding this will be passed on and looked into further. We are sorry you did not enjoy your shopping experience, of course this is not the service we strive to give.
If you need anything further, please do not hesitate to contact our friendly customer service team via email, live chat or over the phone. We are available Monday - Sunday!
Take care, CT
I’ve always enjoyed shopping at fatface…
I’ve always enjoyed shopping at fatface and this has increased with every step they take to a more intentional and sustainable clothing collection.
Ordered online using Christmas vouchers and everything arrived really quickly, true to size and great quality. My son also loved his new tops, although there is still definitely a divide between stereotypically boys and girls clothes in fatface
Look forward to my next shopping experience.
2022年2月25日
FatFace - NOTTINGHAM 3 からの回答
Hi Zara,
I'm so glad that you are still enjoying you experience with us! It's great to hear that your son is loving his clothes and that everything has arrived quickly and easily for you.
Have a lovely day!
JH
FatFace - NOTTINGHAM 3 からの回答
Hi Mills,
Thank you for your 5* review. We love to hear such fantastic feedback. Have a great day. Many thanks-AB.
Excellent friendly service
2022年2月7日
FatFace - NOTTINGHAM 3 からの回答
Good Morning,
Thank you so much for your review, this is exactly what we love to hear from our wonderful customers! -CA
Very helpful staff
Very helpful staff, great choice of clothes. Very well organised shop layout
2022年2月6日
FatFace - NOTTINGHAM 3 からの回答
Hiya James, Thank you for taking the time to leave us such a great review, So pleased to hear you had a great shopping experience in our Nottingham store. LM
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