This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... もっと見る
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Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... もっと見る
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Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... もっと見る
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Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, 英国
- 01159 418295
4.6
優良
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bought something on line
Bought something on line. Wrong size so exchanged in store. Couldn't have been more helpful.
2022年9月14日
FatFace - NOTTINGHAM 3 からの回答
Hi Sheelagh, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I brought a lovely bag in the Fat Face…
I brought a lovely bag in the Fat Face sale whilst I was away in Stratford (Amazing,helpful Male Assistant). I adored the bag, however, it was faulty. I looked online to see if I could obtain a replacement, no luck,my local store, no luck. Upon a shopping trip to Nottingham I returned my faulty bag never dreaming I would be able to replace it. Once again met by such wonderful, helpful staff and the assistant remembered she had one left in the stock room. Absolutely over the moon with my purchase and the overall experience with both shops. You are all a credit to the company, many thanks 😘
2022年9月16日
FatFace - NOTTINGHAM 3 からの回答
Hi Bea, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience whilst shopping in Nottingham and we look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I had to return an item and as usual…
I had to return an item and as usual the staff were helpful and efficient. All staff are friendly in this store and take the time to give advice when needed. Very good service
2022年9月23日
FatFace - NOTTINGHAM 3 からの回答
Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Notts
Nice clean store great selection of sale items daughter's 9+5 both got a bargain. Staff helpful + smiley 😁 overall great experience 5*
2022年8月26日
FatFace - NOTTINGHAM 3 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Great customer service
Had a wonderful experience at the Nottingham store on Saturday. Wonderful customer service and the most helpful staff who assisted with putting together outfit suggestions on the spot. Special thanks to Nat, Zoe and Amy for doing a great job.
2022年8月20日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The dress I ordered didn’t suit me
The dress I ordered didn’t suit me. The instructions to return online were very clear. I decided to return in store and the process was very straightforward and the assistant was extremely helpful and gave further information about postal returns.
2022年8月22日
FatFace - NOTTINGHAM 3 からの回答
Good Afternoon
Thank you for your review.
I am so pleased to hear of your recent experience in our Nottingham store. Please be assured that I have passed this onto the crew members involved for you.
EP
Fabulous service from several staff…
Fabulous service from several staff whilst in he shop. Always love Fat Face!
2022年8月16日
FatFace - NOTTINGHAM 3 からの回答
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very good clothes
Very good clothes! Your clothes are very nice and are very quality. Thank you!
2022年8月3日
FatFace - NOTTINGHAM 3 からの回答
Hi Florin, thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear. Take care, LE
The order was slow on being despatched…
The order was slow on being despatched but eventually arrived well packed, I would say if the shop kept sizes in stock we would have purchased from them rather than on line.
The shoes are of good quality and comfortable,
2022年8月1日
FatFace - NOTTINGHAM 3 からの回答
Hi there, thank you for taking the time to leave your 3* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Good afternoon, Andy
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Enjoy the rest of your day and stay safe. JB
Love Fatface
Love Fatface - consistently good quality and sterling design. Friendly staff who kindly shared product knowledge and recommendations.
2022年7月10日
FatFace - NOTTINGHAM 3 からの回答
Good afternoon, Ella
Thank you for leaving us this review about your instore shopping experience at Nottingham. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
FatFace - NOTTINGHAM 3 からの回答
Good morning,
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. I hope you have a lovely day! - ES
Thankyou to Customer Service
Had to contact Customer Service due to the item not having been ordered in store, problem was sorted swiftly and I am very pleased with this jacket, soft fabric and a good length. The olive colour makes a change .
2022年6月18日
FatFace - NOTTINGHAM 3 からの回答
Hi Elizabeth, Thank you for your lovely review, I am so pleased that Jodie was able to help you here! Take care, LE
Staff very helpful 😁
2022年5月20日
FatFace - NOTTINGHAM 3 からの回答
Good morning!
I am so happy to read what a positive experience you had in the Nottingham store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Perfect in every way. Who could ask for more…
Purchased a lovely blue cardigan on line, everything I expected and more. Excellent quality in cotton. I’ve also purchased a dress in store this week. Again excellent quality, style and a bargain in the sale. I’m a stickler for natural fibres and FatFace is one of the few retailers to appreciate this.
Staff are always pleasant in the store and online orders delivered on time.
Thanks again FatFace.
2022年5月8日
FatFace - NOTTINGHAM 3 からの回答
Hi there, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Hi Hilary, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Hi Zoe thank you for looking after us, Top worker
Hi
Went to Fatface Hockley Nottingham bought clothes and shoes.
Girl called ZOE who served us was excellent really helpful. We will go there again.
Thank you again ZOE
2022年5月6日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hi there
I am so happy to read what a positive experience you had in the Nottingham store. I will be sure to pass this on to the wonderful team.
Enjoy your Fatface purchases :) DW
Feels great just what I wanted
2022年5月6日
FatFace - NOTTINGHAM 3 からの回答
Hi Lyn
Thank you for your 5* review.
I am so glad to hear that you were happy with the item you received.
Have a lovely day DW
I bought a blouse which when I get home…
I bought a blouse which when I get home was found to be faulty.
I was served with the upmost kindness, and the assistant went out of her way to replace and advise. Excellent shopping experience
2022年5月4日
FatFace - NOTTINGHAM 3 からの回答
Hi Helen,
Thank you for your 5* review. I happy to hear that our crew member was so helpful and that you happy with the service you received. Have a great day! Many thanks-AB.
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