This one star rating does not reflect the service from Fat Face which is excellent ! I have spoken to them on the phone 3 times, and they couldn’t be more helpful. Products also excellent. The problem... もっと見る
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Fat Face is my go to shop again and again. As a disabled person I can rely on your 99% of the time accurate sizing. Meaning low stress shopping on line. Furthermore you unlike many other retailers sti... もっと見る
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Sale buy in a shop (Nottingham). I didnt go in intending to buy trousers, but these were on a mannequin and I thought they looked good. As usual with Fatface sizing, I was able to wear a size smalle... もっと見る
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Visited the Nottingham store after a specific item. Unfortunately the Nottingham store has ladies upstairs and because I knew what I wanted and didn't need to browse, I didn't really want to go up the... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
9 Bridlesmith Gate, NG1 2GR, Nottingham, Nottinghamshire, 英国
- 01159 418295
4.6
優良
227件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent quality sale goods
Excellent quality sale goods, efficient delivery to store, friendly, helpful and good humoured staff. Many thanks
2023年4月29日
FatFace - NOTTINGHAM 3 からの回答
Hi Jayne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
It was straightforward.
It was straightforward.
Not given 5 stars as the woman couldn't find my order on the system but found it in the back.
2023年5月8日
FatFace - NOTTINGHAM 3 からの回答
Hi Bridget
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
FatFace - NOTTINGHAM 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
FatFace - NOTTINGHAM 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Fantastic choice of beautiful clothes
Fantastic choice of beautiful clothes. Some excellent sale bargains too.
Staff are so helpful and friendly.
Great service. What more could you want?
2023年4月23日
FatFace - NOTTINGHAM 3 からの回答
Hi Ann,
Thank you for this review!
It's so amazing to read such positive comments about the quality of our clothes and the service that you have received. We hope that you enjoy your new clothes and continue to have great experiences with us.
Have a lovely day!
JH
Just the best company to deal with and…
Just the best company to deal with and has the nicest clothes. The store is always clean and inviting but best of all the staff super nice.
2023年4月24日
FatFace - NOTTINGHAM 3 からの回答
Good afternoon, Jay
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Great service
Great service.
Would have liked less sale items and more summer clothes in store
2023年4月21日
FatFace - NOTTINGHAM 3 からの回答
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Online order delivered quickly to shop
2023年4月20日
FatFace - NOTTINGHAM 3 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
FatFace - NOTTINGHAM 3 からの回答
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Nottingham store - this is great to hear. Take care, BP
What a differetely love the dress
Absolutely love the dress, great fit true to size. Very prompt delivery by Royal Mail ! Also very helpful staff when shopping in Nottingham store.
2023年4月16日
FatFace - NOTTINGHAM 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Thanks Lisa J!…
I visited this Fat Face a couple of months apart and both times got such wonderful lovely service from a member of staff named Lisa J. Both times I was a bit of a faff, needing help with specific things or wanting a specific item if clothing. Both times Lisa was so helpful and happy to be going the extra mile to assist me! I like Fat Face as a brand anyway but this particular store is extra friendly!
2023年1月14日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I've shared your comments with the Nottingham store so they can pass on your kind words to Lisa. Have a lovely day! CD
FatFace - NOTTINGHAM 3 からの回答
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The clothes fit really well the size…
The clothes fit really well the size you order , good quality brilliant delivery service
2023年3月21日
FatFace - NOTTINGHAM 3 からの回答
Hi Jean, thanks for taking the time to leave a 5* review! I am so pleased to read that you are happy with your recent purchases, and we hope to welcome you back soon. All the best, LB
Staff are friendly and helpful
2023年1月28日
自発的なレビュー
FatFace - NOTTINGHAM 3 からの回答
Hi there thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quick no quibble exchange in store for…
Quick no quibble exchange in store for online purchase with only email proof of order/purchase
2022年12月30日
FatFace - NOTTINGHAM 3 からの回答
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In a scale of 1 to 10, I would give 9 (towards 9.5)
In a scale of 1 to 10, see below.
- Staff: "10"
- Shop design: "10"
- Clothes design: "8.5 towards 9"
- Clothes quality: "8.5 towards 9"
2022年12月10日
FatFace - NOTTINGHAM 3 からの回答
Good afternoon, Ektoras
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Nottingham store.
Take care, JB
Wrong size ordered online
Wrong size ordered online, swapped in store no problem. Great customer service. Thanks
2022年12月3日
FatFace - NOTTINGHAM 3 からの回答
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
After having a lovely experience buying…
After having a lovely experience buying a dress in store in my usual size, I was really disappointed when I tried it on at home to find out it was smaller than usual on the bust. I rang the store to see if they had it in the next size - luckily they did and the lovely staff offered to save it for me until I could get back to the store in a few days time.
2022年10月28日
FatFace - NOTTINGHAM 3 からの回答
Thank you so much for your wonderful review. We really do try our best for our customers to make sure they have the best experience when shopping with us, so to read comments like this is amazing. Your feedback is deeply appreciated and your comments will be sent to our lovely team in store - RS
Everything is perfect Colour is Great…
Everything is perfect Colour is Great Fit is Perfect
2022年11月11日
FatFace - NOTTINGHAM 3 からの回答
Thank you for your review. We are thrilled to hear that you are happy with your order! - RS
Store really uncomfortably too warm…
Store really uncomfortably too warm upstairs. Staff member on till too busy chit chatting to serve so had to go downstairs to pay.
2022年10月29日
FatFace - NOTTINGHAM 3 からの回答
Hello there! I am sorry to hear that you had an uncomfortable visit to one of our stores. This information has been sent over to the store for further investigation. - RS
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