I have always had good experience with Fatface both on line shopping and in store. Their clothing is well made with good comfortable fit true to size and generally on the comfortable side of fit. I ha... もっと見る
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The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred... もっと見る
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Your order to store service is a shambles. 3rd time I have used it and problem every time with delays and misinformation. Will not use this service again.
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Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to... もっと見る
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企業情報
当該企業による記述
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
連絡先
20/22 High Street, RH2 9AY, Reigate, Surrey, 英国
- 01737 243103
4.6
優良
83件のレビュー
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
You are kept up to date from ordering…
You are kept up to date from ordering through to delivery and the staff in the shop are very helpful and friendly.
2024年8月3日
FatFace - REIGATE 2 からの回答
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Simple click and collect experience +…
Simple click and collect experience + great quality, stylish stuff.
2024年7月17日
FatFace - REIGATE 2 からの回答
Hello John
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I bought jeans
I bought jeans. The same as the previous ones and they fitted well. Collected from the shop so tried them on before I left to check they were a good fit. All was good and easy.
2024年7月20日
FatFace - REIGATE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back soon.
Take care. -SM
Amazing staff in Reigate
Lovely and great quality products as usual. Needed to change 2 items (wrong size) bought online and the staff at the shop was really helpful and everything has been done in 5 min. Happy.
2024年6月5日
FatFace - REIGATE 2 からの回答
Good Afternoon,
Thank you for sharing your recent experience in our Reigate store with us.
Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!
Have a great day!
Take care, ED
FatFace - REIGATE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to read your feedback regarding your instore experiences! I hope you love your purchases, and we look forward to welcoming you back soon.
Take care.- GM
Very happy with the staff at Reigate…
Very happy with the staff at Reigate shop very helpful and loving your good of clothing
2024年4月25日
FatFace - REIGATE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Reigate store. We hope you love your purchases, and look forward to welcoming you back soon!
Take care. -GM
Neatly packaged
Neatly packaged. The staff were very helpful in the Reigate store locating a product in another store for me.
2024年4月23日
FatFace - REIGATE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Order came within a few days
Order came within a few days. Kinda pricey for a sweatshirt but fatface quality is consistent and I know I’ll give it tons of wear. Staff in store are personable, fetch my order swiftly.
2024年4月2日
FatFace - REIGATE 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great product, excellent service
Order placed online for collection in store. Quick delivery and the staff at the Reigate shop were helpful and friendly as always. Very pleased with the shirts I ordered, good quality as I expect from FF
2024年3月23日
FatFace - REIGATE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon.
Take care. -GM
Had the best experience in fatface…
Had the best experience in fatface yesterday. Emmy was very helpful and nothing was no bother. Tried on a number out outfits and went outside my comfort zone with one too which I received a lot of compliments whilst out yesterday. I will be sure to return.
2024年3月28日
自発的なレビュー
FatFace - REIGATE 2 からの回答
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
My favourite FatFace store
My favourite FatFace store! They have a good selection of Men's clothes and the staff are super helpful!
2024年3月6日
自発的なレビュー
FatFace - REIGATE 2 からの回答
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
Staff are super friendly and always helpful
Staff are super friendly and always helpful. Love visiting the store
2024年2月14日
FatFace - REIGATE 2 からの回答
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Naturally excellent service
Good quality products, well designed in natural fabrics. Excellent customer service at the Reigate store too. Thank you very much!
2024年1月21日
FatFace - REIGATE 2 からの回答
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
FatFace - REIGATE 2 からの回答
Hello,
Thank you for taking the time to leave your 5* review.
We’re happy to hear you love your new bag, and we look forward to welcoming you back soon.
Take care. -GM
Callum was so helpful at the Reigate…
Callum was so helpful at the Reigate store ,I phoned to check stock availability and he arranged for a pair of wellington boots to be ready for trying on today. He even gave excellent directions to the store and where to park. Cant thank him enough, very helpful and customer service superb.
Many thanks
Wendy
2023年12月30日
自発的なレビュー
FatFace - REIGATE 2 からの回答
Good Afternoon Wendy,
Thank you for taking the time to leave us a review!
We really appreciate your kind words about one of the members of staff in store. I will make sure this is fed back to him and he will be delighted to hear you have had such a pleasant experience!
We look forward to welcoming you back!
Kind Regards, JW
FatFace - REIGATE 2 からの回答
Hi Rachel
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and even easier to pick…
Easy to order and even easier to pick up at my local shop in Reigate.
2023年11月30日
FatFace - REIGATE 2 からの回答
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great in-store service from the Reigate…
Great in-store service from the Reigate store and we witnessed another shopper basically getting ‘personal shopper’ service as they helped him with his purchase. Long may FatFace remain as it is, and not be changed by its new owner.
2023年11月22日
FatFace - REIGATE 2 からの回答
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Great experience I bought a penny…
Great experience I bought a penny poncho in the recent sale - it was too big so I returned it using ILocker and bought a replacement I picked up in store - love the poncho great product and good service all round
2023年11月5日
FatFace - REIGATE 2 からの回答
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
The staff at the Reigate branch today…
The staff at the Reigate branch today went out of their way to find me exactly the product I was looking for, making two trips to the stock room just to find the jacket I wanted but with my preferred pattern lining -which no-one other than me would see anyway. First class customer service, Thank you.
2023年11月3日
自発的なレビュー
FatFace - REIGATE 2 からの回答
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
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