Femia レビュー 

Femia からの回答

2024年8月12日

Hello!
Thank you for sharing your feedback.

We're sorry you would like to unsubscribe from our app. We want our subscription management process to be transparent and easy to navigate, and your input helps us do that.

However, we are happy to guide you through the steps to cancel so could you please contact us via support@femia.io with the subject line "TP review"?

We look forward to helping you!
Best regards,
Femia Team

Femia からの回答

2024年8月8日

Hello, Kat,

We are sorry to hear about the difficulties you are having cancelling your subscription. We would like our cancellation process to be as straightforward as possible and we want to ensure that you can manage your subscription with ease. Please email support-w@femia.io with the subject “TP review” so we can help to resolve your request. We are also sorry if you did not receive a response from us the first time around. We strive to get back to all our users, so please check your Spam folder when expecting any email response from us, to be sure you receive our message as intended. We look forward to hearing from you.

Best regards,
The Femia Team

Femia からの回答

2024年8月5日

Hello Zainab,

Thanks for expressing your thoughts. Your comment caught our attention, and we'd like to take a moment to address your concern. We understand the importance of clear billing information, which is why we prominently display our subscription terms and billing details on the payment screen prior to purchase. If you have specific questions or need further assistance, please reach out to us at support-w@femia.io with the subject line "TP review". We’ll do our best to help you as soon as possible. We look forward to hearing from you.

Best regards,
The Femia Team

Femia からの回答

2024年8月5日

Hi, Dominika!

Thanks for sharing your feedback! We are sorry to hear that the app didn't meet your expectations. Could you please give us a bit more information about what we could improve? You can use the details in the app description to reach our Support Team.

Feel free to reach out to us at support-w@femia.io with the subject line "TP review". We’ll do our best to assist.

Best regards,
The Femia Team

Femia からの回答

2024年8月1日

Hey, Sonni!

We are sorry to hear that you haven't received a response from our support team, we recommend that you check your spam folder and whether your inbox has enough space to receive new messages. After checking that, please send us another email at support-w@femia.io with the subject line "TP feedback".

We eagerly await the opportunity to make things right.

Best regards,
Femia Team

Femia からの回答

2024年8月1日 に更新

Hello, Carolina.

Thank you for sharing your experience - we're sorry about the trouble you encountered trying to cancel your subscription. Communication with our users is crucial for us, and we are sorry you haven't been able to reach our support. Could you please send us another email at support-w@femia.io with the subject line "TP feedback" so that we can resolve your issue?

We look forward to hearing from you.

Best regards,
Femia Team

Femia からの回答

2024年7月29日

Hi there, Laura - thank you for sharing your feedback! I noticed your comment about the auto-renewable plan and wanted to provide some clarification. The reason you were charged when the new billing period started is because of our auto-renewal feature, which is designed to ensure uninterrupted service. We aim to make our billing process as transparent as possible, which is why you'll find all essential details available on the payment screen prior to purchase. We are sorry to hear that you're no longer interested in using our app, but our Support Team would be happy to help you further. Please reach out using the email address in the app description to request a refund. We look forward to helping!

Femia からの回答

2024年7月29日

Hello, Joanne, we sincerely regret that your experience did not live up to your expectations. We understand how vital it is for you to have control over your subscriptions and we want to ensure that you feel supported in managing them. Please don't hesitate to reach out to us at support@femia.io, where our dedicated support staff is on standby to assist you in navigating this process smoothly. If you’ve previously contacted us regarding the cancellation of your subscription, please review your Spam and other email folders for our response—we’re committed to ensuring no query goes unanswered. We eagerly await the opportunity to make things right, thank you for reaching out.

Femia からの回答

2024年7月23日

Hi Betina,

We're really sorry to hear about your experience. It’s concerning to hear that you haven't received the support you expected. Please note that the app rating on the App Store or Google Play is currently 4.8 out of 5.0.

We will contact you via email shortly to assist you with your request and address your concerns. Your feedback is important, and we want to resolve this for you. Thank you for your patience.

Femia からの回答

2024年7月19日

Hi,

We’re truly sorry to hear about your experience and the frustration you're feeling. We understand how concerning it can be when issues arise with subscriptions and customer support.

The reason you were charged is due to our auto-renewal feature, designed to ensure uninterrupted service. We strive to make our billing process transparent, and all essential details are available on the payment screen prior to purchase.

Please reach out to us at support-w@femia.io with the subject line "TP Review," and we will prioritize your request to resolve this issue. Your satisfaction is important to us, and we are here to help.

Thank you for your patience, and we hope to resolve this matter promptly.

Femia からの回答

2024年7月16日

Hello,

I'm truly sorry to hear about the difficulties you've faced with canceling your subscription. This is not the experience we want for our customers, and I apologize for the frustration and inconvenience this has caused you.

Please reach out to us directly at support-w@femia.io with the subject line "TP review" and provide your account details or any relevant transaction information. We will prioritize your case to ensure that the subscription is properly canceled.

Thank you for bringing this to our attention. We are committed to resolving this issue for you and appreciate your patience.