The process of getting broadband through Fibre Nova was made very simple. From 1st contact with Paul Macgugan, he set the ball rolling, things moved at pace. It wasn't long before we were up and runn... ãã£ãšèŠã
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We needed fibre broadband installed at 2 sites. One of the sites especially was complicated and required quite a lot of planning. Paul was great. He organised surveyors and kept me updated all the way... ãã£ãšèŠã
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Waited for ages for this and finally we got fibre! The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely... ãã£ãšèŠã
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I think the install were really good but trying to get through to customer service is really hard work...why when you speak to someone they have to spell every word back to you is mind boggling. You s... ãã£ãšèŠã
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4.6
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I think the install were really goodâŠ
I think the install were really good but trying to get through to customer service is really hard work...why when you speak to someone they have to spell every word back to you is mind boggling. You spend 15 minutes explaining every word to be then told they will call you back.
2026幎7æ20æ¥
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Fibre Nova ããã®åç
Hi Jon,
Thank you for taking the time to leave this review, and I'm really glad to hear the install went well for you.
I'm sorry to hear about the frustration with customer service though, that's not the experience we want anyone to have, and I completely understand how frustrating it must be to spend that long on a call just to get to a callback.
I'll make sure this feedback goes straight to the team so we can look at why calls are taking that long and improve things going forward.
If you're still waiting on that callback or would like us to look into your case directly, please do drop us a message and we'll get it sorted for you.
Thanks again for the honest feedback, it genuinely helps us improve.
Kind regards,
The Fibre Nova Team
Why go elsewhere
The process of getting broadband through Fibre Nova was made very simple. From 1st contact with Paul Macgugan, he set the ball rolling, things moved at pace. It wasn't long before we were up and running and getting the speeds that were advertised. Nathan Sharkey, in customer support, kept me up to speed with installation dates and time windows.
From my experience with Fibre Nova I would not hesitate to recommend them.
2026幎7æ17æ¥
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Fibre Nova ããã®åç
Hi John,
Thank you so much for taking the time to leave us this review, it really means a lot!
It's great to hear the whole process was smooth from start to finish, and that you're now enjoying the speeds we promised.
I'll be sure to pass your kind words on to the team, they'll be pleased to hear it!
Thanks again for choosing Fibre Nova and for recommending us, we really appreciate it.
Kind regards,
The Fibre Nova Team
We needed fibre broadband installed atâŠ
We needed fibre broadband installed at 2 sites. One of the sites especially was complicated and required quite a lot of planning. Paul was great. He organised surveyors and kept me updated all the way along. Because of all the preparation the final install went smoothly. Having the high speeds of fibre broadband will be of great benefit to our business. We are very happy we went with Fibre Nova. Highly recommend.
2026幎7æ6æ¥
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Fibre Nova ããã®åç
Hi Richard,
Thanks so much for your review!
Really pleased Paul took such good care of the planning and kept you in the loop, that's exactly what we aim for!
Hope the new fibre speeds make a real difference for the business.
Thanks for choosing Fibre Nova,
The Fibre Nova Team
Quality/First Class experience
We received a flyer promoting Fibre Nova which was welcomed as we have had considerable issues with broadband speeds which averaged 6mbps. I contacted Paul Macgugan who was excellent and nothing was too much trouble in terms of answering questions and being available to respond to emails very quickly - the level of customer service I have received far exceeds what I have experienced elsewhere. The turnaround from agreeing to progress to installation was quick and within days I noticed engineers working outside. I then received a call re installation. I was kept updated throughout and the engineers who installed the full fibre were also excellent. Everything went well and we now have broadband speeds that we never imagined. We were never given any indication of getting full fibre until fibre nova came along and itâs been a great and easy transition from our current provider.
Highly recommended and top customer service.
2026幎7æ7æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi David,
Thanks so much for taking the time to leave us this great review!
It means a lot to Paul and the team knowing that your experience was a positive one every step of the way.
Going from 6mbps to speeds you never imagined is exactly the difference we want to make, and it's great to hear the installation was just as smooth too!
Thanks again for choosing Fibre Nova, David!
Regards,
The Fibre Nova Team
A long haul but worth it!
Because of my location this installation was particularly long. From start to finsh almost 12 months. Fibre Nova showed commitment to the project and patience in overcoming just about every obstacle. The result of the work done is brilliant. 250mb download speed, reliable, stable fibre internet. All staff from cable installers to sales staff were polite and helpful.
Almost got 5 stars.
Would definitely recommend.
2026幎6æ18æ¥
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Fibre Nova ããã®åç
Hi Gordon,
Thank you so much for taking the time to leave us a review.
We're glad that you're up and running with fast, stable fibre and that you'd recommend us. We'd love to know what would have made it a full 5 stars for you, so feel free to drop us a message, we're always looking to improve!
Thanks again for choosing Fibre Nova!
The Fibre Nova Team
Friendly and helpful office staff andâŠ
Friendly and helpful office staff and installation engineers.
The service gives impressive speeds at a very competitive price.
Communication was a bit ragged during installation though and is an area definitely in need of improvement.
2026幎6æ29æ¥
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Fibre Nova ããã®åç
Hi Robert,
Thank you so much for taking the time to leave a review, we really do value your feedback.
It's great to hear the office team and installation engineers were friendly and helpful, and that you're happy with the speeds and value for money! You've also flagged that communication during installation wasn't quite up to scratch, and that's really useful for us to hear!
We'd love to discuss this in more detail on a call if you're open to it, so we can use your feedback to improve things for our customers going forward, just let us know a good time to give you a call!
Thanks,
The Fibre Nova Team
This company is absolutely fantastic.
This company is absolutely fantastic.
I have always had problems with whatever service providers in 1 of my rooms in our house.
I have also been promised speeds of up 120 with BT, VODAFONE, SKY and others. The only speed we ever got was 70.
Then FibaNova came along, i was promised by I would have full coverage and speeds up to 150. I am actually getting a little more than that.
The people that I have spoken to from the Guy knocking on hhd door, the lady in customer service and Paul have shown professionalism in all areas of service.
I am so pleased I decided to move over to them, they have delivered on every front. Quality
Thank you
Mark
2026幎4æ11æ¥
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Fibre Nova ããã®åç
Hi Mark,
Thank you so much for this review - it really means a lot to the whole team.
We know how frustrating it can be to be promised speeds you never actually get, so delivering on that promise - and then some - is exactly what we're here for!
It's great to hear such kind words about the team too! Everyone here genuinely cares about getting things right for our customers - so this feedback is very much appreciated.
Thanks for choosing Fibre Nova - we're glad you made the switch!
The Fibre Nova Team
Great Customer service support from NathanâŠ
Customer service support from Nathan has been excellent and really helpful.
2026幎5æ29æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Fiona,
Thanks so much for taking the time to leave this great review!
We really appreciate your feedback - and I'll be sure to pass the message on to Nathan!
Thanks again,
Rob
Fibre Nova
Excellent response to a fallen telegraph pole
Excellent response to a fallen telegraph pole, with great customer support replies.
2026幎5æ28æ¥
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Fibre Nova ããã®åç
Hi,
Thank you so much for the positive review,
Keeping our customers informed and getting everyone back online was the absolute priority and it's great to hear that effort was recognised!
Thanks again for taking the time to share your experience!
The Fibre Nova Team
Excellent service and support
Living in a remote rural village in the Cotswolds, our broadband recently suffered a major incident when a car knocked over the telegraph pole which hosted the broadband fibre hub for >1000 residents each with individual fibre connections. Fibre Nova response was excellent, reconnecting customers in under a week Good customer comms & updates were maintained throughout and the field engineers working on the ground were outstanding. Thank you.
2026幎5æ22æ¥
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Fibre Nova ããã®åç
Hi Alistair,
Thank you for taking the time to leave us this review, we really appreciate it!
We're proud of how our field engineers and support team responded - getting everyone back online in under a week, while keeping customers informed throughout, is exactly what we aim for when things go wrong.
We hope you're back up and running without any issues, but if you ever need us, our support team is available 24/7.
Thanks,
The Fibre Nova Team
Fantastic Customer Service
How do you truly know how good a service provider is?
The answer is when the product has an issue, so often people jump to review a product or service before they've ever had an issue with it.
We have had this Fibre service for a while in a rural village and it just works... Until late on Sunday morning when a motorist decided to driver full on, into the pylon that had attached all the fibre & broadband cabling, it was destroyed.
Without any prompts to Fibre Nova, from the Monday we were receiving 2 update emails a day from them, great comms. The workforce deployed was more than impressive, on Monday I counted no less than 6 trucks and they were onsite all day & late in the evening, this continued throughout the week until service was renewed to users (rerouting the cabling away from the still stricken pylon).
I was and am, really really quite impressed and quite frankly I don't think they could have done a single thing more. This really is a 5 star review, well done!
BT still haven't been out and those with them, have been told 2 weeks minimum before service will be connected again.
2026幎5æ22æ¥
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Fibre Nova ããã®åç
Hi,
Thank you so much for this incredibly kind review!
It means a lot that our customer services and comms are well recognised, as we always strive to give our customers the best possible experience - no matter what the situation!
We'll be sure to share your kind words with everyone involved.
Thank you again for taking the time to share your experience,
The Fibre Nova Team
Very easy install
Very easy install, you can get hold of the team very quickly. No endless call centre recorded voice messages.
Very fast internet speeds, phone works perfectly as well.
No complaints !
2026幎3æ1æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Ollie,
Thank you so much for your feedback!
Weâre so pleased to hear the installation process was smooth and that youâve found our team easy to reach when needed. We know how frustrating endless call queues can be, so itâs great to hear that stood out positively!
Thanks again for choosing Fibre Nova!
Regards,
Rob
Install was quick with friendly staff
Install was quick with friendly staff
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Paul,
Great to hear your installation went smoothly and that the team looked after you thatâs exactly the experience we aim to deliver from start to finish!
If you need anything or have any questions as you settle in, just give us a shout, weâre always here to help!
Regards,
The Fibre Nova Team
Excellent friendly service from theâŠ
Excellent friendly service from the people out in the field and support from the office. Seamless crossover from my old broadband provider to the new provider. Couldnât be happier!
2026幎3æ2æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Helen,
Thank you for the great review! We're really pleased to hear that the experience was such a positive one for you!
We know switching broadband providers can sometimes feel like a hassle, so it's really great to hear that your move over to Fibre Nova was as smooth as can be!
If you ever need anything, we're always here to help!
Thanks again,
Rob
Very satisfied with Fibre Nova
Very satisfied with the installation and performance of our new full fibre broadband from Fibre Nova.
2026幎3æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Louise,
Thank you so much for your review!
We're really pleased to hear that you're satisfied with your new full fibre connection. Our team works hard to make sure everything runs smoothly from start to finish, so itâs great to know that came through in your experience!
If you ever need any help or have questions in the future, our support team is always here to help.
Thanks again for choosing Fibre Nova!
Kind Regards,
Rob
Well done Fibre Nova, class
Waited for ages for this and finally we got fibre!
The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely well throughout the process. The team, including the engineers in the street running the cables/wires you got to know and these were professionals as well as friendly. In fact, all the teams from commercial to CX to engineers were great. Well done Fibre Nova, you're a shining example of how to run a company!
Don't hesitate to get this product installed!
2025幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Chris,
Thank you so much for such an amazing review â it really means a lot to the whole Fibre Nova team! Weâre delighted to hear that you felt well informed and supported throughout the journey, from first contact through to installation. Our goal is always to be honest, approachable, and professional at every stage, so itâs fantastic to know that came across. We truly appreciate your recommendation and hope you enjoy the benefits of full fibre for years to come!
Kind Regards
Chris
Very responsive people from the initialâŠ
Very responsive people from the initial query email and to the end of installation. Installation team were very professional and friendly. They did a great job and I'd recommend their services to anyone who's considering fibre Internet
2026幎2æ5æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Ahmet,
Thank you so much for your kind review! We're really pleased to hear you had a great experience from your first enquiry through to installation. Our team takes pride in being responsive and professional, so your feedback means a lot. We truly appreciate the recommendation and hope you enjoy your new fibre connection!
Kind Regards
Chris
Fibre Nova
Had this installed a couple of months ago . Was an easy installation process . Also the speeds are great and price was very reasonable. I would definitely recommend Fibre Nova .
2026幎2æ11æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi James,
Thank you so much for your fantastic review and for recommending Fibre Nova!
Weâre really pleased to hear that the installation process was smooth and straightforward, and even better to know youâre enjoying the speeds. Delivering fast, reliable fibre at a fair price is exactly what we aim for, so itâs great to hear that reflected in your experience.
If you ever need anything, our team is always here to help.
Kind Regards,
Chris
Fibrenova
Lads doing the installation were so polite and friendly and clean. They wore plastic covers in their shoes. Very helpful and also customer service team brilliant too ð
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Elaine,
Thank you so much for taking the time to leave such a lovely review!
Weâre delighted to hear that the installation team made such a positive impression. We take real pride in being respectful in customersâ homes â from wearing shoe covers to keeping everything clean and tidy â so itâs great to know that came across.
Itâs also fantastic to hear your kind words about our customer service team. We always aim to make the whole experience, from installation to ongoing support, as smooth and friendly as possible.
Thanks again for choosing Fibre Nova â we really appreciate your support! ð
Kind Regards
Chris
Good all round
On time, efficient, polite. Contract manager readily available. Service as it should be and as it used to be before all this Bot nonsense.
2026幎1æ13æ¥
èªçºçãªã¬ãã¥ãŒ
Fibre Nova ããã®åç
Hi Paul,
Thank you for the great feedback! Weâre really pleased to hear you found the service on time, efficient, and polite, and that our contract manager was readily available when needed. We pride ourselves on providing straightforward, human led support, so itâs great to know that came through. Thanks again for taking the time to leave a review
Kind Regards,
Chris
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