The process of getting broadband through Fibre Nova was made very simple. From 1st contact with Paul Macgugan, he set the ball rolling, things moved at pace. It wasn't long before we were up and runn... ãã£ãšèŠã
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We needed fibre broadband installed at 2 sites. One of the sites especially was complicated and required quite a lot of planning. Paul was great. He organised surveyors and kept me updated all the way... ãã£ãšèŠã
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Waited for ages for this and finally we got fibre! The company approached us with letter, then direct contact. They weren't pushy at all just straight talking and honest. They communicated extremely... ãã£ãšèŠã
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I think the install were really good but trying to get through to customer service is really hard work...why when you speak to someone they have to spell every word back to you is mind boggling. You s... ãã£ãšèŠã
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4.6
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Rural BroadbandâŠ
At last we have a Fibre optic broadband service into rural areas like mine.
I was contacted by Fibre Nova in Nov. 2025, who provided telephone and email support throughout the introductory phase, initially by Craig and then by James. I subsequently signed up for the 200 Mbs service, which was installed on the 9/12/2025 quickly and efficiently that day.
Technically the system uses the eero 6+ router, which is supported by the an app for iOS or Android. The router has 1 No.Ethernet port for connecting to addit. equipment requiring hardwiring, i.e splitters, Wi-fi mesh extenders etc.
Your existing versions of these and their Ethernet cables may require upgrading to compliment & utilise the higher broadband speeds.
Overall a big improvement on previous broadband options and at a competitive price
2026幎1æ2æ¥
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Fibre Nova ããã®åç
Hi Mike,
Thank you so much for your kind review. We know how frustrating rural broadband can be, so itâs great to hear what a big improvement fibre has been for you.
Weâre really pleased Craig and James were able to support you through the process and that your installation went smoothly.
Kind Regards
Chris
A frustrating broadband issue
James has been very helpful in resolving a very frustrating broadband issue - eliminating potential problems systematically until the culprit (BT WholeHome booster) was found and fixed.
Well done James!
2025幎10æ20æ¥
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Fibre Nova ããã®åç
Hi Barrie,
Thanks for taking the time to share your feedback. Weâre pleased James was able to identify the issue and get your connection running smoothly again. Weâll be sure to pass your comments on to him.
Kind Regards,
Chris
Craig Morley from Fibrenova WOW!
Craig Morley from Fibrenova WOW!! What can I say, I had issues with my internet living in a rural area and sent Fibrenova an email which Craig answered he then had a chat with me about their service having taken over from Runfibre, he advised me to purchase Deco mesh link and he himself came and installed it all in my home giving me an incredible internet speed which is unheard of in a rural area. Fibrenovas service is second to none for those people living in a rural area I would highly recommend.
2025幎10æ7æ¥
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Fibre Nova ããã®åç
Hi Russell,
Thanks for the great feedback.
Weâre really glad Craig was able to get you up and running with a stronger, more reliable connection.
As weâve found over time, even the best routers can struggle to get coverage through older stone buildings. Using the right mesh system makes a big difference, helping to deliver consistent speeds throughout the home.
Weâre pleased youâre now getting the performance you should and can finally enjoy watching Arsenal without the buffering.
Kind Regards,
Chris
Fibre Nova broadband
Fibre Nova, provide me with exceptional experience during recent equipment upgrade to my broadband.
Even followed up with a phone call to ensure it was operating correctly.
Thank you
2025幎9æ25æ¥
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Fibre Nova ããã®åç
Thanks for sharing your feedback. Weâre really pleased to hear you had a smooth experience with your recent equipment upgrade and that everythingâs working as it should.
We always aim to make sure our customers are fully up and running, so itâs great to know the follow up call made a difference.
Kind Regards
Chris
Great job James
Great job James. Responsive and fixed the problem ð
2025幎9æ18æ¥
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Fibre Nova ããã®åç
Hi Andy,
Thanks so much for your feedback! Weâre glad James was able to resolve the issue quickly for you. Weâll be sure to pass along your kind words to him
Kind Regards,
Chris
Instant access to Support and veryâŠ
Instant access to Support and very helpful calls from Paul made the connection to my new system very easy. Thanks guys. John.
2025幎9æ16æ¥
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Fibre Nova ããã®åç
Hi John,
We're delighted to hear that Paul and our support team made getting connected to your new system quick and easy. Weâll be sure to share your feedback with Paul, it will mean a lot to him. Enjoy your new connection, and weâre always here if you need us.
Kind Regards
Chris
The fibre wire to my broadband brokeâŠ
The fibre wire to my broadband broke and James in customer support was super helpful in getting an engineer to come to my house that day and get us back online. James kept me updated throughout the day and was a pleasure to deal with.
2025幎9æ15æ¥
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Fibre Nova ããã®åç
Hi Mark,
Weâre really pleased to hear James was able to get everything sorted quickly and keep you updated along the way. Weâll be sure to pass your feedback on to him â heâll be delighted to know he made such a positive difference. Weâre glad youâre back online and appreciate you taking the time to share your experience!
Kind Regards
Chris
Really impressed with the sales team
Really impressed with the sales team. Renewed my contract and received money off and a faster speed. Would highly recommend.
2025幎9æ15æ¥
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Fibre Nova ããã®åç
Hi Richard,
Thank you so much for your kind words! Weâre delighted to hear you had such a positive experience with our sales team and that youâre enjoying faster speeds and savings on your renewal. We really appreciate your recommendation and look forward to continuing to provide you with great service.
Kind Regards
Chris
Fantastic experience with Fibre NovaâŠ
Fantastic experience with Fibre Nova this morning. Within 30 minutes of enquiring through their website, I was contacted by phone and a solution put into action (new contract) within minutes. Fantastic customer service.
2025幎9æ12æ¥
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Fibre Nova ããã®åç
Hi Neil,
Thank you so much for your kind words! Weâre delighted to hear you had such a positive experience with our team. We always strive to provide a fast, friendly, and hassle free service, so itâs great to know we delivered for you.
Kind Regards
Chris
Great team
Great team , fast and efficient everything went according to plan .
2025幎9æ1æ¥
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Fibre Nova ããã®åç
Hi Chris
Thank you so much for your review! Weâre delighted to hear that everything went smoothly and according to plan. Our team takes pride in being fast, efficient, and reliable, so itâs great to know this came through in your experience. We truly appreciate your feedback and look forward to supporting you again in the future!
Kind Regards
Chris
A friendly and professional serviceâŠ
A friendly and professional service from all involved. Having been a little skeptical about changing providers when the initial letter came through the post, I am now delighted I made the switch. Living in a rural setting, my Internet was always quite slow and a bit hit and miss previously, but since swapping to Fibre Nova, I have had fast connection and no issues at all.
It seems a very hands-on company that will deal with any issues you have in a quick and friendly manner, being easily contactable and interested in supporting their customers (which I see as a massive bonus)
2025幎8æ24æ¥
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Fibre Nova ããã®åç
Hi Kate,
Thank you so much for your kind words and for taking the time to share your experience!
We completely understand the hesitation that comes with changing providers, so itâs wonderful to hear that making the switch to Fibre Nova has been such a positive move for you.
Weâre especially pleased that your connection is now fast and reliable, it makes all the difference, especially in rural areas.
Our team prides itself on being approachable, hands on, and always here to support our customers, so your feedback really means a lot to us.
Kind Regards,
Chris
This Company bought Run Fibre who gave excellent service. Now been without a telephone for two months !
This Company bought Run Fibre who gave excellent
2025幎8æ15æ¥
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Fibre Nova ããã®åç
Hi Sebastian,
Thank you for taking the time to share your experience with us.
We completely understand how frustrating it must have been not being able to use your phone, and we sincerely apologise for the inconvenience this has caused.
Our customer service team did attempt to contact you by both phone and email, and weâre glad that weâve since been able to connect with you and agree on a resolution, which is now in progress.
Kind Regards
Chris
Excellent all round experience
Excellent all round experience.
Recently trying to transfer from a BT arrangement to Fibre with Fibre Nova and received exemplary technical support - fast and professional.
No question too âdumbâ and response time by James was excellent. Very impressed and would recommend.
2025幎7æ24æ¥
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Fibre Nova ããã®åç
Hi Helen,
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that your transition from BT to Fibre Nova went smoothly and that James was able to provide the prompt and professional support you needed.
We believe no question is ever too small, and itâs great to know James made you feel supported throughout the process.
Kind Regards,
Chris
Excellent Customer Service
Rang customer services and spoke to a very helpful and knowledgeable guy Chris. Answered all my questions I had and was very polite and professional. Fibre Nova, I highly recommend them. Can't wait for my installation.
2025幎7æ21æ¥
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Fibre Nova ããã®åç
Hi Dawn,
Thanks for taking the time to leave us a review. We're glad your experience with us was a fantastic one, and we look forward to having you as a customer. We will pass on the kind words to Chris, I'm sure he will be very pleased.
Kind Regards,
From the darkness and into the brightâŠ
From the darkness and into the bright shining light of FIBRENOVA broadband , weâve had all sorts of broadband down here promising this and promising that , but when it comes down to delivering the goods these guys sit top of the tree , Iâve got a lot of kids , 8 to be precise , all X boxed up or PlayStationed and I donât hear them screaming Dad the internets not working anymore , happiness is broadband from these guys , and Craigâs an absolute diamond , what more can I say ðð€ðºð¥
2025幎7æ25æ¥
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Fibre Nova ããã®åç
Hi Emma,
Thank you for taking the time to leave us a review.
We're pleased it has made a difference, and that your children are also loving gaming on the new fibre connection.
We will pass on your kind words to Craig
Thanks Again
Chris
An all round positive experience!
An all round positive experience!
I must admit I was a little dubious about someone other than Openreach installing fibre to the property initially but I'm so glad I didn't let that unfounded worry get in the way.
Craig spent all the time I needed to explain how it all works, and absolutely no pressure whatsoever. This is a small company with small company values and the customer service is excellent.
I'd definitely recommend them and I'm chuffed to bits with the new setup - symmetrical connection too so I get 900+ megs up and 900+ megs down - you won't get that with Openreach!
2025幎7æ16æ¥
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Fibre Nova ããã®åç
Hi Mark,
Thank you so much for your fantastic review! We completely understand that it can feel like a big step choosing an alternative to Openreach, so weâre really pleased you took that leap with us and even more pleased that you're so happy with the results!
Craig will be thrilled to hear your feedback. Taking the time to explain everything clearly, without pressure, is exactly the kind of experience we want every customer to have.
Kind Regards,
Chris
Craig has been absolutely incredible
Craig has been absolutely incredible , He spent 4 hours talking to my previous supplier sorting out their contact with me . I cannot praise him highly enough. the company is all it says it to be ,I now have full fibre broadband in our house running at incredible speeds where as my previous EE was only able to provide 4-6 MBPS. This has opened a whole new world to us and as we are old pensioners, this means so much to us
2025幎7æ17æ¥
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Fibre Nova ããã®åç
Hi Carol,
Thank you so much for your kind and heartfelt review. We're absolutely delighted to hear that Craig was able to go above and beyond to support you he's a true credit to our team and will be thrilled to read your words.
We understand how frustrating switching providers can be, especially when things arenât straightforward, so we're really pleased Craig could step in and make the process as smooth as possible for you.
Itâs great to know that your new full fibre broadband is delivering the speeds and experience you deserve.
If you ever need anything in the future, weâre just a call or message away.
Kind Regards,
Chris
Excellent client service
I reported a fault with my broadband service and it was fully fixed within 24 hours which involved having an engineer come to my house to physically make some alterations. James kept me fully informed the whole time and was knowledgeable and efficient. I had considered switching providers but I wonât now. The customer service was excellent.
2025幎6æ26æ¥
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Fibre Nova ããã®åç
Hi Elsa,
Thank you so much for your kind words! We're really pleased to hear that James was able to get everything sorted quickly and kept you well informed throughout the process. Providing fast, reliable support is a top priority for us, so it's great to know that made a difference. We're thrilled you've decided to stay with us.
Kind Regards,
Chris
Craig went above and beyond to makeâŠ
Craig went above and beyond to make sure our internet was working as smoothly as possible. A credit to the company.
2025幎6æ16æ¥
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Fibre Nova ããã®åç
Hi Philip,
Thank you so much for taking the time to leave us a review!
We will pass on your thanks to Craig, he will really appreciate it.
Thanks again for choosing Fibre Nova
Kind Regards,
Chris
I ordered full fibre broadband for myâŠ
I ordered full fibre broadband for my business and couldn't be happier with the service. The installation was seamless, and the team kept me updated throughout the process. James and Neal did a fantastic job with the setup, and now I have 10x the speed I had with my old copper connection. Highly recommend!
2025幎2æ13æ¥
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Fibre Nova ããã®åç
Hi Dylan,
Thank you for leaving us a glowing review! We will pass on the message to Neal and James about their service.
We hope you enjoy your fibre connection and thank you for choosing Fibre Nova as your chosen provider.
Thanks,
Chris
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