Website and service was excellent. Product was invoiced correctly, tracking was provided with delivery confirmation. Product arrived undamaged. Best price I have seen for the product purchased.
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Updated review: Fineliquors reached out to me and provided excellent customer service. I shipped a very rare and expensive bottle I was dissastisfied with back to their offices, and they tasted... もっと見る
企業が回答しました
I ordered the champagne as a gift. It arrived without the usual carton container, just the bottle in styrofoam. I can't give it as a gift because I don't even know if it's authentic. After, I posted t... もっと見る
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Delivery was on time but FedEx here has a habit of leaving the wine in the worst possible places. In this case, it was left in direct sunlight and although it was only there for 30 minutes, in 90+ deg... もっと見る
企業が回答しました
4.6
優良
86件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Although I haven’t tasted my purchase…
Although I haven’t tasted my purchase as of yet, the professionalism and precision of which it was prepared and delivered was quite impressive and efficient.
2026年5月26日
Fineliquors からの回答
Hello, thank you for your positive feedback.
We're glad to hear you were pleased with the preparation, packaging, and delivery of your order. We work hard to ensure every shipment is handled carefully and arrives safely.
We appreciate your business and hope you enjoy your purchase when you have the opportunity to open it.
Cheers!
Clear communication
Clear communication, tracking and the products arrived earlier than expected
2026年5月26日
Fineliquors からの回答
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again.
Cheers!
When i submitted the order
When i submitted the order, I spent extra for quicker shipping in order to make it here by a specific date. However it took 3 days for the order to process thru your system before it even sent. Therefore it did not make it here by the date I needed it. Causing big issues. Not happy. So you chose not to send out the shipment on friday because it might sit in the fed ex warehouse for a day. Because you chose to hold the shipment it sat in a fed ex facility for 3 days because I did not receive it by my son's wedding which we had to leave town for is why we were not able to be home to sign for it. All your fault not mine. If you would have sent it Friday it would have arrived by Tuesday, no problem. Instead, the first attempted delivery was friday instead of Tuesday.
2026年5月25日
Fineliquors からの回答
Hello, thank you for your feedback. We apologize that the order did not arrive by your desired date.
Upon reviewing the shipment, the order was placed with 3-Day Express service just before a holiday weekend. To help preserve the quality of the wine, we did not ship on Friday, as this would have left the package sitting in a FedEx facility over the weekend. Instead, the order was shipped at the first available opportunity following Memorial Day, as FedEx does not operate on the holiday.
According to the tracking history, FedEx attempted delivery twice, but both attempts were unsuccessful because the recipient was unavailable. The package was then successfully delivered on June 2.
We also note that no delivery deadline or time-sensitive need was communicated to us at the time of purchase, nor were we contacted regarding any concerns during transit. Had we been aware of a specific required delivery date, we would have been happy to discuss available shipping options and work toward a solution together. :)
We appreciate your business and the opportunity to clarify the circumstances surrounding this shipment.
The best in the business!
This was my 10th purchase from Fine Liquors (1-2 bottles of single malt per order), and I honestly couldn't be happier with the prompt, excellent, personal customer service I've received from them. I'm on the other side of the country, but every interaction with their team makes me feel like I'm there in person, browsing a delightful shop with with an exceptionally well-curated collection. I did have one issue with a shipment a few months ago, and they immediately responded to my email and offered me a very generous store credit in compensation. I won't shop for collector bottles of whisky anywhere else!
2026年5月27日
Fineliquors からの回答
Hello, thank you for your continued support and for choosing us for your whisky purchases!
We're glad you've had positive experiences with both our selection and customer service. When the shipping issue came up, we were happy to resolve it quickly and make things right.
We appreciate your loyalty and your kind words. Thank you for being a valued customer, and we look forward to helping you find more great bottles in the future.
Cheers! :)
I have yet to receive my wine.It been…
I have yet to receive my wine.It been over two weeks nothing.
2026年5月22日
Fineliquors からの回答
Hello, thank you for your feedback.
We apologize for the delay with your shipment. After following up with FedEx, it appears there was a carrier delay while the package was in transit, which unfortunately was outside of our control.
We do see that the package has since been successfully delivered. Tracking information was also provided via email when the order shipped so that progress could be monitored throughout transit.
We appreciate your patience and understanding, and please don't hesitate to contact us directly if we can assist with anything further.
Fineliquors からの回答
Hello, thank you for the positive feedback!
We appreciate your support and look forward to serving you again soon.
Cheers!
Fineliquors からの回答
Hello, thank you for your positive feedback!
That's exactly what we strive for. We believe in accurately representing what we're selling and taking the time to package everything properly so it arrives safely.
We appreciate your support and are glad we've been able to consistently deliver a great experience.
Cheers!
Delivered very warm to almost hot wine
You obviously did not re-read my edited review or you would not have resent the same reply....
Unfortunately, this is the third time we ordered wine from Fineliquors that has been delivered very warm to almost hot. (This is the first time we ordered under my name, and 2 other family members have also had wine delivered to this end.) The first time we called to explain what we received and how it was received. The second time we did not. This order was received in the same way, warm to almost hot with dead cold packs that were there, weren't nearly enough of them to keep the internal packaging cold or even cool.
2026年5月19日
Fineliquors からの回答
Hello, thank you for your feedback.
We do want to clarify that, based on the information associated with your account, this appears to be your first purchase with us. We also do not have any record of prior contact regarding warm shipments.
Please feel free to reach out to us directly so we can better understand the situation and review any concerns with you. We are always happy to help and want to ensure our customers have a positive experience.
So easy to order
So easy to order, they had in stock what I wanted (could not find the bourbon locally). Shipping for a single bottle is pricey but combined with multiple items the cost per bottle is still quite reasonable.
2026年5月22日
Fineliquors からの回答
Hello, thank you for your review! We're glad we had the bourbon you were looking for.
While shipping a single bottle can be more pricier, alcohol shipments require special services such as Adult Signature Required, meaning someone 21 or older must be present to accept the package. These requirements make shipping alcohol more costly than shipping standard items. We appreciate your understanding that the value improves when shipping multiple bottles together.
Thank you for your business, and we hope to serve you again soon!
Order process was easy and the shipping…
Order process was easy and the shipping was fast. The product was packaged well. Will order again in the future
2026年5月13日
Fineliquors からの回答
Hello, thank you for the positive feedback!
We’re glad to hear everything arrived quickly and safely. We appreciate your support and look forward to serving you again soon.
Cheers!
Delivered in a timely manner
Delivered in a timely manner. Package was well packed with insulated block to protect from the heat.
2026年5月18日
Fineliquors からの回答
Hello, thank you for the positive feedback!
We’re glad to hear everything arrived quickly and safely. We appreciate your support and look forward to serving you again soon.
Cheers!
Great customer service!
Fantastic customer service and great selection! My order was ready for pickup very quickly, prices were more than reasonable, and the Bichots and Veuves I got were fantastic!
2026年5月1日
Fineliquors からの回答
Hello, thank you for the positive feedback!
Customer satisfaction is our priority, we’re always happy to help.
We appreciate your business and look forward to assisting you again soon!
Fast shipment and well packaged
Fast shipment and well packaged, good value for hard-to-find wines.
2026年5月4日
Fineliquors からの回答
Hello, thank you for the positive feedback!
We’re happy to hear everything arrived quickly and packed safely. It means a lot to know you felt the wines were a great value.
We appreciate your support and hope to assist you again soon, cheers!
Always great service
Always great service. Was able to swap out a bottle for something else when I reached out. Super fast delivery too!
2026年5月3日
Fineliquors からの回答
Hello, thank you for the positive feedback!
Customer satisfaction is our priority. We’re always happy to help accommodate requests whenever possible and make sure everything goes smoothly from start to finish.
We appreciate your business and look forward to assisting you again soon!
Excellent customer service, prices and provenance
Amy is the best with Customer Service, extremely helpful and responsive.
You guys have a great selection, unbeatable prices, excellent provenance
2026年5月1日
Fineliquors からの回答
Hello, thank you so much for the kind words!
It’s always a pleasure working with you. I appreciate the trust you place in us, and I’m glad you’ve been happy with our selection, pricing, and provenance.
Looking forward to helping with many more bottles in the future!
– Amy
Fineliquors からの回答
Hello, thank you for the positive feedback!
We’re glad to hear everything arrived quickly and safely. We appreciate your support and look forward to serving you again soon.
Cheers!
Simple and most important very…
Simple and most important very efficient shipping. Everything has been smoother than I expected and I games or debris. The was surprised how clean and simple the transaction was.
2026年4月24日
Fineliquors からの回答
Hello, thank you for the positive feedback!
We’re happy to hear everything arrived smoothly and exceeded your expectations. We take a lot of pride in making the process simple and efficient.
Cheers!
Great transaction
You guys were so professional and communication was perfect throughout. Amazing selection of vintage whiskey and wouldn’t hesitate to order from again
2026年5月1日
Fineliquors からの回答
Hello, thank you so much for taking the time to share your experience and positive feedback!
It is deeply appreciated as customer satisfaction is our top priority. We look forward to your continued business.
Cheers!
Very Professional and knowledgable
Very Professional and knowledgable. It was a pleasure working with them. I will be using them in the future for purchases.
2026年4月22日
Fineliquors からの回答
Hello, thank you for your positive and kind feedback!
It was a pleasure working with you as well. We appreciate your trust and support, and look forward to your continued business in the future.
Cheers!
Fineliquors からの回答
Hello, thank you so much for taking the time to share your experience and positive feedback!
It is deeply appreciated as customer satisfaction is our top priority.
Cheers!
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