Website and service was excellent. Product was invoiced correctly, tracking was provided with delivery confirmation. Product arrived undamaged. Best price I have seen for the product purchased.
企業が回答しました
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レビュアーのコメントを見てみましょう
Updated review: Fineliquors reached out to me and provided excellent customer service. I shipped a very rare and expensive bottle I was dissastisfied with back to their offices, and they tasted... もっと見る
企業が回答しました
I ordered the champagne as a gift. It arrived without the usual carton container, just the bottle in styrofoam. I can't give it as a gift because I don't even know if it's authentic. After, I posted t... もっと見る
企業が回答しました
Delivery was on time but FedEx here has a habit of leaving the wine in the worst possible places. In this case, it was left in direct sunlight and although it was only there for 30 minutes, in 90+ deg... もっと見る
企業が回答しました
4.6
優良
86件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fair deal
Fair deal. Good value. Wish there was a phone number to talk with a human. Seemed shady at first.
2026年4月28日
Fineliquors からの回答
Hello, thank you for your feedback and for giving us a chance.
We understand that ordering online, especially with higher-value bottles, can feel uncertain at first, and we appreciate your trust throughout the process. We’re glad to hear you found the deal fair and a good value.
We do have a customer service team available by phone and email, and we’re always happy to assist with any questions or concerns. You can reach us at 800-941-1098 or contact@fineliquors.com.
Thank you for your support!
6L 1995 Chateau Margaux
I bought a 6L 1995 Chateau Margaux and was a little nervous about the provenance and quality, but it all worked out and the wine was exceptional.
2026年4月24日
Fineliquors からの回答
Hello, thank you for your positive feedback!
We completely understand the hesitation that can come with purchasing an older large-format bottle, especially something as special as Château Margaux.
We are very happy to hear that the provenance and condition met your expectations and that the wine showed beautifully.
Thank you again for placing your trust in us. We appreciate the support!
excellent experience
I appreciate the fair prices and the quick turnaround. I received my order in a very timely fashion. Product was in excellent condition and I enjoyed the experience!
2026年4月21日
Fineliquors からの回答
Hello, thank you so much for taking the time to share your experience and positive feedback!
It is deeply appreciated as customer satisfaction is our top priority.
Cheers!
Disappointing customer service for a…
Disappointing customer service for a premium wine retailer.
An expensive older bottle purchased for Christmas Eve had a cork that completely crumbled, requiring extensive filtering. While I understand cork issues can happen, the response from FineLiquors was dismissive and condescending rather than professional.
Instead of a courteous explanation of policy, I was criticized for my corkscrew and told I should avoid older wines in the future. That’s not how you treat customers buying high-end bottles.
Wine aside, the customer experience was poor.
2025年12月25日
自発的なレビュー
Fineliquors からの回答
Hello, we are sorry to hear you were disappointed with your experience.
Older bottles, especially wines nearing 20 years of age, naturally carry a higher risk of cork deterioration and crumbling over time, even when the wine itself is perfectly sound. Unfortunately, cork condition cannot be guaranteed prior to opening.
Traditional winged corkscrews can also be difficult to use with fragile aged corks, which is why we provided a reccomendation for an opener better suited for older wines.
We apologize if our explanation came across the wrong way, as that was never our intention. We always aim to be transparent and helpful when discussing the realities and risks that come with mature wines.
Thank you for your feedback.
Impressive Store for Fine Wines
So far, I have only a single data point on Fineliquors.com -- but I have found their prices to be very competitive, their information on discounted bottles (resulting from external damage or imperfections) is accurate, and their shipping costs are very reasonable. My order arrived perfectly packaged, and it arrived FAST -- it was in my hands four days after I placed the order, during a high-volume shipping time of year. They shipped via FedEx with weekend delivery. The web site is easy to navigate, and their wine inventory is pretty impressive. Fineliquors is now on my go-to list whenever I am shopping for fine wine.
2025年11月26日
自発的なレビュー
Fineliquors からの回答
Hello, thank you for the thoughtful review!
We appreciate your kind words and are very happy to hear everything met your expectations, from our pricing and packaging to the fast delivery.
Transparency is very important to us, especially when describing discounted bottles or cosmetic imperfections, so we are glad the descriptions were accurate and helpful.
Thank you again for your support, cheers!
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