First Local Services レビュー 

Being in need of a drainage expert i "hopefully" turned to first local services who after a telephone call arranged for an engineer to call next morning between 10.00-12.00am, next morning came and upon returning from my regular dog walk at 08.55am the engineers van was sat waiting outside my property, upon speaking to the engineer he was told no time was decided or arranged upon by his office, he even said that he was given the wrong postal code of my property, so massive lack of communication at head office, but I found the engineer friendly and knowledgeable for the work that needed to be carried out on my stinky drain. I need to now recontact the engineers office to arrange for the work to be completed.

Glen is very professional and just get the job done. all problem resolve.

Glen was prompt and thorough. He communicated his findings and potential next steps very well.

Glen gave us 1st class service, from start to finish. Would definitely recommend him and his company.

£1250 to unblock a toilet, less then 3 hours work. Utterly insane. Never using again

Mick T was allocated my job of unblocking the kitchen sink. He phoned to let me know when he was about an hour away. Once here he very quickly diagnosed the problem, got to work with his “snake” and the kitchen was fully operational again within 15min! The fees are explained in advance so you know how much the wallet is getting squeezed. Which is quite a lot for short jobs like mine was. But happy to have it all done expertly and quickly. Thank you Mick T!

Glen arrived promptly at the agreed time. He identified the problems. It was a difficult blockage which was not easy to resolve. He was extremely thorough ensuring that the toilet and drain was clear before leaving. He was very respectful of our property and explained the problems clearly and what he had to do to resolve them.
Although it was expensive he did the job thoroughly and professionally.

I recently booked a drains survey after experiencing issues during recent downpours. Glen, the surveyor arrived on time, was friendly and professional and took time to understand the issue I was experiencing. He explained the work he was going to do, updating me as he progressed with the survey. He took me through the findings of the survey, his recommendations for the remedial work and provided me with quotes, and the detailed explanations of the process. Overall a good, honest service that felt professional and friendly. Would highly recommend.

Company was very professional.
Harry who was the guy that attended to clear our drain was absolutely amazing. Couldn’t fault him. Very helpful very polite very professional knew his stuff & nothing was too much trouble & he did a great job & resolved the problem. I felt fortunate that it was him that attended as he was so good.
Thank you Harry & continue doing what you are doing coz your service is fab.
Also received a phone call from first local services to do follow up courtesy call which I felt was great service & nice thing to receive.
All in all couldn’t fault anything.

Make sure you fully understand the charges first!

£150 + VAT per hour for labour

£79.00 + VAT per HALF HOUR for use of equipment - high pressure jetter /cable machine.
So expect £308 per hour + VAT
Also extra (£150) if they use CCTV camera

Workman arrived 1 hour after his scheduled time. Charged labour @ £150 + VAT per hour. Use of equipment charged extra. Total bill was rip off! Definitely won't use Bournemouth Drains/First Local Services again.

Mick was so friendly and efficient. Arrived early, explained everything he was doing and left the property tidy. Such a lovely guy. Highly recommend him. Thank you Mick.

Came for 2 hours as part of Stevenage drains ? Charged £505 and didn’t fix the problem. Back to square one. Nice guy but feel absolutely robbed still with a blocked kitchen sink. Would never use these people again.

glen came to unblock toilet was very cheerful, helpful and very efficient. I would recommend them.

A genuinely first-class service from start to finish. Mick arrived on time, got straight on with the job and sent me the CCTV footage and drainage plans afterwards.

He was careful and respectful around the property and left everything clean, neat and tidy..even hosing down the patio before he left.

Honest, professional and thoroughly reliable. I would recommend him without hesitation.

James G sorted our problem out and was very professional. He went above and beyond

Larry did a fantastic job clearing the stack. Min disruption, professional service and a very NICE GUY!! TRANSPARENCY in pricing upfront from booking on the phone with Kieran and Bayley so no surprises. Thanks to you all! We will definitely be recommending your company

We had a blocked sink waste and who came unblock just for few hours, and after we have again the same situation, they are not professional specialists, I will not recommend this company.

We had a great service from all the team who managed to solve our drainage problem promptly & efficiently.
Thanks especially to Bayley(phone) & Natasha(accounts) & to Taylor who cleared the drainage root problem, before Alastair dug the pit & fitted the sleeve to prevent any future problems. Their expertise & commitment to the job was impressive!

First Local were called out to a rental property of mine in Mid Devon. The problem was a really bad sewage smell in the bathroom, but the drains were not obviously blocked. They did a CCTV survey (cost £234)and recommended that the drains should be descaled and a trap put in to the manhole cover near the house. The cost of these additional works would have been £965 plus VAT!! I did not take them up o0n this! Fortunately I was later able to find someone genuinely local who immediately spotted the problem: a faulty AAV valve. It was fixed for £50 including the new valve!
When I rang to complain about the service, I was basically told it was fine that they did not find a common problem, and told to email them if I wanted to complain. So I emailed: no reply. I phoned again: told someone would respond to my email: no reply.
Really unsatisfactory service and very expensive. I could have spent over £1300 for a job that cost me £50 to fix! Avoid this company and find a local small business.