First Local Services レビュー 

First Local Services からの回答

2026年5月20日

Good Morning,

Thank you for your feedback. We’re so pleased to hear that Laurents provided such a professional and reassuring service throughout what became a more complex job than expected. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月20日

Good Morning,

Thank you for your feedback. We’re so pleased to hear Chris provided such a friendly and knowledgeable service. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月18日

Dear Alice,

We are sorry to hear you feel dissatisfied with the service provided.

Upon attendance, our engineer initially recommended a CCTV survey to properly diagnose the issue; however, this was declined at the time and high pressure water jetting was proceeded with based on the symptoms reported. When no blockage was identified, a CCTV survey then became necessary, which revealed a crack in the cast iron stack pipe along with additional defects within sections of the drainage system.

Whilst we appreciate there was visible leaking externally, this does not always identify the underlying cause or overall condition of the drainage system, which is why CCTV surveys are industry standard for accurate diagnosis.

The quotation provided reflected not only materials, but also labour, specialist equipment, access requirements, working at height, and the time required to safely carry out the works.

We are sorry you feel unhappy with the outcome; however, we do feel the investigation and recommendations provided were reasonable and appropriate based on the findings identified on site.

Best Wishes,
First Local Services

First Local Services からの回答

2026年5月11日

Good afternoon,

Thank you for your feedback.We’re pleased to hear Glen was able to put your mind at ease, resolve the issue completely, and explain everything clearly throughout.We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月6日

We have responded to your concerns directly via email, however for the benefit of anyone reading this review publicly, we feel it is important to clarify a number of inaccurate statements.

Our engineer carried out a CCTV inspection and reported findings based on what was visible within the drainage system at the time of attendance. Drainage systems can present differently at different times depending on conditions within the line, and a later inspection producing different findings does not make the original observations “false” or “dishonest”.

The statement that we “did not respond” is also incorrect. There was unfortunately a delay due to the member of staff you were emailing directly suffering a recent family bereavement and being absent from work during that time.

In relation to Checkatrade, we previously held a subscription with the platform and the profile remains visible online despite the account currently being inactive.

We take customer concerns seriously, however we do not accept the allegations made within this review and believe it presents a misleading account of events.

Best Wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. It’s great to know their professional and friendly approach made the experience even better. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased to hear that Mikey L was able to get your blocked drain sorted quickly and efficiently . It’s great to know their polite approach made the experience even better. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月14日

Good morning,

We have no record of any booking matching the details provided in this review. We previously requested further information via Trustpilot in order to investigate the matter properly, however no response was received.

Without any booking details, property information, or invoice reference, we are unable to verify that you were ever a customer of ours. We take all genuine complaints seriously and always investigate where sufficient information is provided.

Should you wish to discuss this further, please provide the relevant booking details directly to us so the matter can be reviewed appropriately.

Best Wishes,

First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re pleased to hear you were happy with the service and that the team kept you informed throughout the process. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback.We’re really pleased you were happy with the service and that Jack and Brin could sort the issue quickly and professionally. It’s great to hear they kept you informed and left everything clean and tidy. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback.We’re so pleased to hear you were impressed with the fast response and the service Chris provided. It’s great to know he was able to diagnose and fix the issue quickly while keeping everything clean and tidy. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re so pleased to hear Jack and Brin were able to sort the problem quickly and efficiently for you. We’ll be sure to pass your comments on to them.

Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased you were happy with the same-day service and found the team friendly. We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased Glen was able to respond quickly and keep you updated throughout. It’s good to hear he explained the issue clearly and provided helpful advice as well as sorting things at your property. We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased we could help get your blocked toilet sorted quickly and that you were happy with the clear pricing and service. We’ll be sure to pass your comments on to our team.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re pleased Chris was able to attend quickly, clearly explain your options, and identify and resolve the issue in your drainage system.We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased to hear James provided a clear quote, kept you updated throughout the work, and completed everything on schedule. It’s great to know you had such a positive experience on site.We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased Nic and Pete were able to get to you and finally resolve the issue after the previous attempts. It’s good to hear the communication and service met your expectations, especially after a difficult situation. We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased Glen and Bob were able to clearly explain the issue and get your drains flowing again quickly and cleanly. It’s good to hear they left everything clean and tidy. We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services

First Local Services からの回答

2026年5月8日

Good afternoon,

Thank you for your feedback. We’re really pleased Chris was able to attend promptly and clear the blockage quickly for you. It’s great to hear you were happy with his friendly and efficient service. We’ll be sure to pass your comments on to them.


Best wishes,
First Local Services