Fishdeal レビュー 

I didn’t even want to give one star!

Shocking customer service! Took a week for them to notify me that the item wasn’t in stock, then days to reply with some bull about how they only send the whole order out when they have it all. I asked to cancel as it wouldn’t be here in time for my son’s birthday, they refused saying it had been shipped when the tracking clearly showed it hadn’t. Finally arrived 4 days after my son’s birthday so he had no presents on the day! Arrived as 2 parcels after they lied and said it had to all be together. Mystery boxes are terrible! Same items in each one, so not much mystery if you’ve ordered more than 1. Charged me for 2 bags instead of one. Customer service didn’t give a shit that my son’s birthday was ruined! I’ll never order from them again.

In response to their reply…. What a load of crap! My son also ordered from you not so long ago, got sent a faulty reel and you’ve ignored him! Total scam!

The fact it’s taken you 4 months to reply to this feedback shows just how terrible you are as a company!

The prices are brilliant and that needed saying but after sales is shocking, I bought a seatbox that was nroke on my 2nd time of using it, I had to fill in the warranty then it was 10 days before they replied then they have said I had to box it back up and ship it back to them, so God knows how long the refund will be, so currently they have the box and my £212, I won't buy again from them simply because of the long winded way of returning anything, it's a shame because I liked buying from them but this was my first time retuning anything.

Have purchased from Fishdeal many times and always get great service and very good deals

I am very disappointed with this store. When I placed my order, the delivery time was stated as 2–5 days, but I have now been waiting for over two weeks. To make things worse, my order was split into three separate deliveries without any notice or explanation. No one from the store contacted me to inform me about this.

Although the products themselves are good, the customer service is extremely poor. There is no communication from the store, and it's impossible to get any updates on your order. I will definitely not recommend this store to anyone.

3. time my order had missing item. 1 of my friend ordered a bucket and the container inside were missing as well... If you waiting for 1 week for your order and randomly missing item what you paid for it's not good at all.
Customer care control C control V sorry to here that..
No thanks

Terrible! Terrible! Terrible!
I ordered a bait boat, there has been a problem with delivery and the item is being held at DPD in Kent. I've contacted Fishdeal UK as they need to direct the parcel to my home address - So far I've received no decent response from them. Just be aware of this company.

Very poor communication, paid £7 for shipping and that was 4 days ago and still not been shipped just created a tracking number that's it. Was meant to be going fishing at the weekend but had to cancel it now. Definitely wont bother ordering again.

I received my order for a tablet holder for a fishing bed, It does not hold the tablet securely. I contacted them to return the item and was told they would contact me with what to do and get CN23 form and ParcelForce label four days ago and have not received anything. Had someone contact me telling me to do a returns online and that's what i have all ready done, customer service is a joke like I've lost money on a faulty item and no customer service and no refund. Update: returned parcel on the 30th May 2025 and now it's the 9th June 2025 and still have had no refund they are in no rush to keep the customer happy. I'm going to look at the legal side under the customer consumers act 2015 on how this company can just treat people like this.

I purchased an Ultimate bivvy and wrap from Fishdeal almost 2 months ago. When i received it the package was in complete tatters. (Obviously it had previously been opened pruor to being sent to me.) In order to check the bivvy and contents within I opened it up and thankfully found everything inside. I then realised that the bivvy was incredibly huge so decided to send it back. Fishdeal are based in Holland so it was a bit of a pain getting it sent back as i had to print off several forms for customs etc. Anyway..after lugging 30kg of bivvy and wrap through my town centre to the ONLY post office that would send it back..it was sent off successfully. I received my postal receipts for the packages. I had to use duct tape all over the bivvy package due to the state i'd received it in in order to make it secure .2 weeks later i had received no response from fishdeal that they had received the bivvy and wrap so naturally i chased them up and provided postal receipts. 2 weeks ago they confirmed they had the bivvy but not the wrap! Stephanus said they would issue a refund for the bivvy and then refund the wrap once it arrived. I still have received no refund and now they are not responding to any of my emails. I'm obviously questioning where my refund is! I should be getting a refund of just under £400- £270 for the bivvy and £130 for the wrap. I wouldn't advise purchasing any large or expensive items from fishdeal as it's just not worth the hassle if you have to return them. It's been almost 2 months since i made the purchase. If i had made the purchase through Angling direct or tft i probably would have had a refund within a week. The fact that I have not received the promised refund and nobody is responding to my emails or enquiries is unacceptable. The customer service I have received over the past 2 weeks has been non existent.

(Since writing this review I received a full refund within a few hours)

Exellent company,fast delivery, great all item.

I ordered an abu garcia revo beast believing as there site says from the uk' it came from the netherlands therefore took a while, when it did eventually arrive the box had clearly been already opened. On inspection of the reel it had appeared to of either been used or was ex demo, there is small scratches and marks on the top of the reel and a scratch on the spool. When contacting fishdeal they opened some kind of case, i looked on there site to see if they had another in stock to replace it, but they did,nt. I have a few fishing trips booked and need the reel, so reluctantly i decided to keep it due to the time it would take to sort out. I only saved a couple of quid by ordering from fishdeal, lesson learned. They clearly sell used goods as well as new and they are not uk based but somehow are allowed to deceive customers into thinking your buying new and from the uk. I wont order from them again and i would advise others to avoid

Honestly I was a little sceptical! But read great reviews so took the plunge and ordered the Ultimate adventure 12 ft padded rod bag, 60 pounds delivered inclusive of postage in 5 days!!

AWESOME!! Highly recommended!!
Kind Regards.

Quick and easy and very happy with the product I bought

I ordered it one day it came 3 days later on so so pleased with my purchase couldn't ask for anything more excellent service and delivery carry on the good work

Cracking service given that it comes from overseas and fantastic prices found these guys by accident and glad I did

Another order made and another stress free purchase. Item hasn't arrived yet, but I order all my fishing tackle from Fishdeal.co.uk and I've never had a problem before, so don't envisage having one this time either!

Easy purchase, kept up to date with delivery etc. Can't ask for more.

There was a problem with one of the things i ordered due to a courier not fishdeal, it was sorted quickly and effeciently. The main item i ordered was an Ultimate Feeder Chair which wanted to check out before buying more than one and it was exactly what i wanted and wished to order another 3 but none in stock and not sure if Ultimate are making any more of that style which is dissappointing but again not of Fishdeals making. Delivery is often qicker than items ordered in UK and am happy to recommend to others.

Bought a barrow from them was delivered on 22nd April 2025,the box was damaged, my grandson used it twice inside 10 days, the handles were bending and finally the wheel collapsed completely. The frame is very flimsy cheap metal, emailed fishdeal not that helpful 3 different complaint numbers asking for photos repeatedly. The item was defective, under consumer credit act 2015 I am entitled to a complete refund. The problem is getting the barrow back to them

Bedt stuff i finde here for
The sea and best rods and reel

The ordering process was simple and I was kept informed about the progress of the order.