Fishdeal レビュー 

Bought a rod that had an issue, Fishdeal were contacted within 24 hours a new rod was organised and shipped no questions asked! Perfect customer service.

Items still not delivered as they were lost. Continually had the chase for updates, no proactive customer service. Claims process archaic and still waiting.

A disappointing and painful unresolved experience.

Great service BUT a little miffed that the price has dropped by nearly £100 in just over a week since my purchase! Boat and outboard are superb mind, so it’s a bittersweet review👍🏻

Excellent service without any delays. Quality product at an inexpensive price.

Awesome products brilliant service delivered on time and very professional would definitely recommend and still continue to use

Fantastic service

great choices, great prices and great service

Fast delivery and a fair price A1 seller 5*****

Ordered the sonik tek bank bivvy 2 man. Went to set it up and had already been used. The peak pole was broken and had bird poo on bivvy. Sent emails to fishdeal with no replies. I would suggest buying from a UK supplier and stay clear of fishdeal as they are based in Netherlands.

Ordered a 7ft rod received 8ft rod want me to return and only available pick up carrier for return is 3hours from my home so have to pay 37 euro for dpd to delveiry to gls to then sent it back to fish deal very bad customer service with no help atal and costing me a bomb to return this item that came to me incorrect

Great quality & fantastic prices, really happy with what I bought & delivery was quick, will definitely be ordering again

Avoid – Poor Customer Service and No Support With Returns
I would not have ordered from Fishdeal had I realised they were based in the Netherlands. The use of a .co.uk website gives the impression that you're dealing with a UK-based retailer, which influenced my decision to purchase.
I returned a bivvy following the instructions provided and have proof of postage and tracking throughout the process. The parcel reached Dutch customs but has now been stuck there for well over a month with no movement.
Despite repeatedly contacting Fishdeal, I have been fobbed off at every opportunity and received little to no meaningful assistance. Rather than helping investigate the issue with the carrier, customs, or their receiving depot, they have effectively left me to deal with the problem alone.
I have asked for clarification regarding the return address, customs documentation, and what will happen if the parcel is ultimately declared lost. These are reasonable questions, yet I have received no satisfactory answers and feel completely ignored.
As a customer, I fulfilled my obligations by returning the item correctly and retaining all the required evidence. I am still waiting for my refund and have now had to raise a dispute through Klarna due to the lack of support and communication.
The most frustrating part is not the customs delay itself, but Fishdeal's apparent unwillingness to take ownership of the issue or assist a customer who is simply trying to obtain a refund for a returned item.
Very disappointing experience.

Didn't realize the company was based in Netherlands. Delivery took ages. So much so I had to order from another company. The package did not arrive in time for my trip.

I received a faulty rod pod and initially requested a replacement part. A photo and then a video was requested and it's now been over a week since I sent them. Apparently they are reviewing my return despite their own T&Cs state you can return within 50 without a reason. I've chased this several times and the response is always I'll pass it onto the returns team. Also to note delivery estimates are allot longer than advertised.

I recently purchased some tackle from Fishdeal and couldn’t be happier with the experience. The website was easy to navigate, with a great range of products at really competitive prices. My order arrived quickly and was well packaged, so everything was in perfect condition.
I also appreciate the regular deals and discounts, which make it even better value for money.
Overall, a smooth and hassle-free shopping experience from start to finish. I’ll definitely be ordering from Fishdeal again and would highly recommend them to anyone into fishing.

Ease of ordering.
Extensive choice to suit individual needs.
Quality of goods
Fast delivery service at a very competitive price.

Excellent service,

*****DO NOT USE****

Terrible service, this is not a UK based company, they are in Holland. I got a notification that the item has been dispatched and then the link didn't move for 2 days, I alerted fishdeal and just got a standard response of "it's just waiting to be scaned" it then didn't move again for the next few days. I sent daily emails saying that there was clearly something wrong and just got fobbed off. I sent another email today and finally they've admitted that it has been "lost" immensely frustrating and still have no refund. DO NOT USE

Can only echo what other people have said. Awful and a pity they use DPD. Never used them and placed an order for upcoming trip. Item never arrived, speak to DPD who tell me item has been delivered to wrong address but driver will sort. This was 2wks ago, and fishdeal say it will take another 2wks to investigate! Avoid they are awful and go elsewhere