The staff were polite and very helpful and the repair was good. However, the first time I was told it was ready I drove an hour to collect it, and they'd scratched the repair when cleaning it and not... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Had my car repaired recently, by Fix Auto, West Hampstead. Very happy with the repair, and also the car was returned in a clean condition and polished. On the strenght of the work on my car, I woul... もっと見る
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The repair was exceptional - so much so it’s as though I didn’t get into a car crash in the first place! Also, very kind and responsive customer service.
企業が回答しました
Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... もっと見る
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企業情報
Fix Auto UK - Fix Auto West Hampstead について
当該企業による記述
Fix Auto UK – We're With You Every Step of the Way
When the unexpected happens, Fix Auto UK is here to make things right. With over 140 repair centres across the UK and Northern Ireland, we're never far away, and neither is the help you need.
Our expert teams specialise in all types of car body repair, from minor scuffs and dents to major collision restoration. Whatever the scale of the job, you can trust us to get your vehicle looking and driving its very best again.
Why Our Customers Trust Us
⭐ 24,000+ Excellent Reviews:
Our customers have spoken on Trustpilot, and their reviews speak for themselves.
🛡️ Lifetime Guarantee:
Every repair we carry out comes with our lifetime guarantee, because we believe you deserve complete peace of mind.
📍 140+ Repair Centres Nationwide:
With a vast network across the UK, there is always a certified expert near you.
🔧 Highest Industry Standards:
Every Fix Auto UK repair centre is certified to British Standard BS 10125. That means every repair is carried out with precision, care, and your safety firmly in mind.
🚗 Comprehensive Care:
From small scuffs to major collision damage, we handle it all.
How It Works:
From the moment you walk through our doors, we take care of everything.
- Assess:
Our specialists assess your vehicle quickly and explain exactly what needs to be done.
- Repair:
Our certified teams get to work using industry-leading techniques and equipment.
- Return:
We keep things moving so you're back on the road as soon as possible, in a car that looks flawless.
Real People. Real Results.
Don't just take our word for it. Our Trustpilot reviews say everything. With tens of thousands of satisfied drivers, you can move forward with confidence.Fix Auto UK. Your car. Your safety. Our promise.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
52 Iverson Road, NW6 2QX, West Hampstead, London, 英国
- 0207 372 2222
4.7
優良
310件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very Happy with service provided
The whole experience from start to finish was perfect. Delays were communicated, staff very friendly. Car looks great again ! Thanks team
2026年4月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Pradip, we appreciate you taking the time to leave us a 5-star review! We're happy to hear that our team communicated delays and that you are pleased with the repairs to your car. I will pass your comments on to the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Abdul, we appreciate you sharing your positive experience! We are so glad you felt well looked after and received great service from our team. I will pass your comments on to the team Have a great weekend from all the team at Fix Auto West Hampstead
Honesty and clarity.
Honesty and clarity.
Excellent use of systems and reception staff were very friendly and made quick decisions on pick up which was seamless.
2026年3月23日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Phil, we appreciate you highlighting our team's honesty and clarity! It's great to know our systems and friendly reception staff made your pick-up seamless. Thanks for the review! I will pass your comments on to the team. Have a great Easter from all the team at Fix Auto West Hampstead.
Great service, friendly staff
Great service, lovely staff. The level of finish of the repair was excellent (I'd damaged both passenger doors all way down to the wheel arch).
This was the first time I'd pranged my car. I had never been through this experience of having to take a car to a body shop before. Everyone at Fix Auto were friendly and communicative about the process.
2026年3月13日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jane , we're glad you enjoyed your experience. It's great to know our staff provided excellent service during your first body shop visit. We appreciate your feedback on the repair quality and the team's communication. Thank you! I will pass your comments on to the team. Have a great Easter from all the team Fix Auto West Hampstead.
Friendly but professional service and can’t recommend enough
The guys there are extremely helpful and knowledgeable, and can’t recommend them enough! Polite and welcoming reception staff, and a particular shout out to Jordan who was friendly & professional and took the time to explain clearly what was required to fix the scratch on my car but without any salesman pressure to go ahead. Will definitely use their services if needed in the future.
2026年3月18日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Simeon, we appreciate your kind words and are so glad to hear about your positive experience! It's great to know our team was helpful and informative, and that you felt no pressure. We thank you for your future consideration! I will pass your comments on to the team. Have a great weekend form all the team at Fix Auto West Hampstead.
Brilliant car repair centre
Great service if I'm honest. They do absolutely every thing here and with over 75 years experience that should tell you a lot about the service they provide. Special mention for Kelly who kept me informed. Every step of the way.
2026年3月9日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Paul, we're happy to hear that you received great service! We appreciate your acknowledging our experience and are so glad that you were kept informed. Thank you for your positive feedback. I will pass your comments on to Kelly and the team. Have a great week from all the team at Fix Auto West Hampstead.
Hit and run repair
My insurance company chose fix auto for repair of my BMW which was damaged in a hit and run, the team were fantastic, prompt in their responses and despite their being a delayed date due to ordering of parts, the car came back looking like new. I can't thank the team enough and would recommend them strongly.
2026年3月2日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Yusuf, we appreciate you taking the time to leave us a review. We're happy to hear that you were pleased with our team's prompt responses and the quality of work. It's great to know you were satisfied with the overall experience and your car's repair. Thank you! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Simon, we're so happy to hear that your car looks brand new! We appreciate you taking the time to share your positive experience with us. I will pass your comments onto the team. Have a great week from all the team at Fix Auto West Hampstead.
The team in the office were excellent
The team in the office were excellent. We had the misfortune to have two separate incidents a few days apart which made things quite complicated. The team were very professional but also very kind and this enabled us to relax and to know that we were in good hands. We were kept well informed and we are very pleased with the work done on the car.
2026年2月19日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Oonagh, we're so happy to hear that our team's kindness and professionalism helped you relax during a complicated time. We appreciate your positive feedback and are very pleased that you were kept informed and satisfied with the car repairs. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Fantastic repair from Fix Auto West Hampstead
The staff are very friendly and helpful especially Kelly. The repair quality is amazing. Can't even tell it has been in a crash. Looks shiny and new. The manager has been absolutely brilliant and really gone above and beyond to help get my car back on the road. Happy with all aspects and would highly recommend. Thank you 😊
2026年2月16日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Kathryn, we appreciate you taking the time to leave us such a complimentary review! We're so glad to hear that you were pleased with our team and the repair quality. It's great to know you were satisfied with the service. Thank you! I will pass on your comments on to Kelly and the rest of the team. Have a great day and week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Joanna, thank you so much for taking the time to respond. We are so pleased to hear that you had such a positive experience. I will pass your comments on to the team. Have a great week and weekend from all the team at Fix Auto West Hampstead.
Good work
All good - friendly service, good quality work, delivered on time. Happy with everything about the job.
2025年12月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Lucian, we appreciate you taking the time to leave us a review. We are so happy to hear that you were pleased with our team's friendly service the quality of our work and that we delivered on time. I will pass your comments on to the team. Happy New Year to you from all at Fix Auto West Hampstead.
Efficient Service & Very Friendly Staff!
The repair work to my car was excellent, and the members of staff were very knowledgeable, polite and friendly. It was a pleasure to establish business with them.
2025年12月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Evelyn, we appreciate you taking the time to leave us a 5-star review. We are so happy to hear that you felt our repair work was excellent and found our staff not only were polite, friendly but also knowledgeable. I will pass your comments on to the team. Hope you had a great Christmas and we wish you an even better New Year . From all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Zhen, we're so glad you had a fast repair experience and found our staff friendly. Thank you for your positive feedback; we really appreciate it! I will pass your comments on to the team. Hope you had a great Christmas and wish you a Happy New year from all the staff at Fix Auto West Hampstead.
Seamless insurance crash repair
Our insurer connected us with Fix Auto within a day of making our claim for damage to our Range Rover Velar. The assessment soon followed. We had a delay due to the Range Rover cyber attack closing parts distribution, and the team kept us updated. In the end the repair was done quickly and to our satisfaction. We received a loan car while ours was in for repair, nothing fancy but did the job.
2025年12月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Stephen, we are so happy to hear that the claim and assessment process went smoothly. We appreciate your patience regarding the parts delay and are glad the repairs met your expectations. Thank you for sharing your experience. I will pass your comments on to the team. Have a great weekend and Christmas from all the team at Fix Auto West Hampstead
⭐⭐⭐⭐⭐The Team Did Well
Overall rating: 5 / 5
I recently had repair work carried out on my Audi A5 by the team at Fix Auto West Hampstead, and I’m extremely pleased with both the service and the final result.
From start to finish, the team were professional, clear in their communication, and helpful in explaining the repair process. The damage involved significant bodywork to the side of the car, including a crease and distortion in a difficult area, so I was keen to see how the finish would turn out.
The workmanship was excellent and clearly done to a high standard:
Metal work: ⭐⭐⭐⭐½ / 5
The crease was properly pulled and reshaped — this clearly wasn’t just hidden with filler.
Paint & blending: ⭐⭐⭐⭐⭐ / 5
The blending into adjacent panels has been done correctly, and even under harsh lighting the finish still looks spot-on.
Overall body finish: ⭐⭐⭐⭐⭐ / 5
If this car were on a forecourt, nothing would flag it as having had previous damage.
As an added bonus, the alloys were resprayed in black gloss, and the finish is excellent — even, clean, and very well applied.
Alloy finish: ⭐⭐⭐⭐⭐ / 5
The gloss level is consistent, the finish is smooth, and it really lifts the overall look of the car. A great extra touch that complements the bodywork perfectly.
I wouldn’t hesitate to recommend Fix Auto West Hampstead to anyone needing quality bodywork repairs, particularly on a premium vehicle. The team clearly take pride in their work, and it shows in the final result.
Karl
2025年12月10日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Karl, we are so happy to hear that you’re extremely pleased with our service and the final result on your Audi A5. We appreciate your positive feedback regarding our team's professionalism, clear communication, and helpful explanations. It's great to know you found the metalwork, paint blending, and overall body finish to be of a high standard. We're also glad the alloy finish enhanced the car's look. Thank you for recommending us! I will pass your comments on to the team. Have a great weekend and Christmas from all the team at Fix Auto West Hampstead
Well, what a great outfit they are.
Well, I can only praise the way I was treated by
this company. Everyone was so kind and helpful.
And Kelly’s voice is so reassuring!
My car looks like new and I am really grateful.
2025年12月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Verena, we're so happy to hear that you had such a positive experience with our team! We appreciate your kind words and are so glad your car looks like new. Thanks for your feedback! I will pass your comments on to Kelly and the team. Hope you had a great Christmas and we wish you a very Happy New Year from all the team at Fix Auto West Hampstead.
Great experience
I had a great experience with this garage after bringing in my car with a scratched back bumper. They handled everything smoothly from start to finish. The repair work was great.
They also offered pickup and drop-off service, which made the whole process incredibly convenient and stress-free.
A special shout-out to Kelly, who was very professional, friendly, and understanding. She explained everything clearly and kept me updated the entire time.
2025年12月5日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Alina, we're so happy to hear that you had a great experience with our services! We appreciate your positive feedback regarding the smooth handling, quality of repair work, and convenient pickup/drop-off. We are glad you found our team helpful and informative. I will pass your comments on to Kelly and the team. Have a great week and Christmas from all the team at Fix Auto West Hampstead.
I found the staff friendly and gave me…
I found the staff friendly and gave me a pleasant welcome at the reception coupled with the vehicle being returned in good time. Excellent service.
2025年12月3日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jonas, we're happy to hear that you found our staff friendly and welcoming, and that your vehicle was returned promptly. Thank you for your positive feedback! I will pass your comments on to the team. Have a great weekend and Christmas from all the team at Fix Auto West Hampstead.
Everything went very smoothly
Everything went very smoothly. Everyone was very helpful especially Kelly. Keep up the good work
2025年12月2日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ioannis, we are happy to hear that everything went smoothly, and we appreciate your kind words. We're glad our team was helpful. I will pass your comments on to Kelly and the team. Have a great rest of the week and weekend from all the team at Fix Auto West Hampstead.
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