Great service from Fix Auto West Hampstead. The two women at reception were friendly, efficient, and genuinely helpful from start to finish. Manager Jordan was excellent — clear, honest, and transpar... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Amazing service from start to finish. The team did a fantastic job fixing my car and kept me updated throughout the whole process. The repair work was done to a really high standard and the car ca... もっと見る
企業が回答しました
Mel is outstanding, and the support team is great too. Mel is the main reason for the high rating. The repair took an inordinate amount of time (waiting on the parts to arrive took 3 months) which was... もっと見る
企業が回答しました
After my car accident my car was collected very promptly by Fix Auto. Then l was away. When l returned, the customer advisor Mel was excellent at keeping me updated about progress and at answering all... もっと見る
企業が回答しました
企業情報
当該企業による記述
Fix Auto UK have a nationwide network of over 130 repair centres and are experts in car body repair for all types of vehicles. Our bodyshop group across the UK and Northern Ireland guarantee our repair for life and are trusted by over 20,000 customers as seen on Trustpilot. When an accident occurs and you visit a Fix Auto UK bodyshop our experts quickly set in motion a complete repair service that only ends when we deliver a flawless vehicle back to you. Fix Auto UK bodyshops are equipped to carry out a full range of repairs, ranging from paintless dent removal to restoration work resulting from a major impact. All of the Fix Auto UK car body shops are certified by the British Standard – BS 10125, which means all of our locations repair vehicles to the highest standard to ensure our customers are kept safe on the road.
Keeping You Driving Forward
当該企業による記述
- Visit Fix Auto UK for your car body repairs!
- The team our car body shops specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches, door dinks caused in supermarket car parks or accident damage!
連絡先
52 Iverson Road, NW6 2QX, West Hampstead, London, 英国
- 0207 372 2222
4.7
優良
301件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fantastic repair from Fix Auto West Hampstead
The staff are very friendly and helpful especially Kelly. The repair quality is amazing. Can't even tell it has been in a crash. Looks shiny and new. The manager has been absolutely brilliant and really gone above and beyond to help get my car back on the road. Happy with all aspects and would highly recommend. Thank you 😊
2026年2月16日
自発的なレビュー
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Kathryn, we appreciate you taking the time to leave us such a complimentary review! We're so glad to hear that you were pleased with our team and the repair quality. It's great to know you were satisfied with the service. Thank you! I will pass on your comments on to Kelly and the rest of the team. Have a great day and week from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Joanna, thank you so much for taking the time to respond. We are so pleased to hear that you had such a positive experience. I will pass your comments on to the team. Have a great week and weekend from all the team at Fix Auto West Hampstead.
Good work
All good - friendly service, good quality work, delivered on time. Happy with everything about the job.
2025年12月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Lucian, we appreciate you taking the time to leave us a review. We are so happy to hear that you were pleased with our team's friendly service the quality of our work and that we delivered on time. I will pass your comments on to the team. Happy New Year to you from all at Fix Auto West Hampstead.
Efficient Service & Very Friendly Staff!
The repair work to my car was excellent, and the members of staff were very knowledgeable, polite and friendly. It was a pleasure to establish business with them.
2025年12月22日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Evelyn, we appreciate you taking the time to leave us a 5-star review. We are so happy to hear that you felt our repair work was excellent and found our staff not only were polite, friendly but also knowledgeable. I will pass your comments on to the team. Hope you had a great Christmas and we wish you an even better New Year . From all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Zhen, we're so glad you had a fast repair experience and found our staff friendly. Thank you for your positive feedback; we really appreciate it! I will pass your comments on to the team. Hope you had a great Christmas and wish you a Happy New year from all the staff at Fix Auto West Hampstead.
Seamless insurance crash repair
Our insurer connected us with Fix Auto within a day of making our claim for damage to our Range Rover Velar. The assessment soon followed. We had a delay due to the Range Rover cyber attack closing parts distribution, and the team kept us updated. In the end the repair was done quickly and to our satisfaction. We received a loan car while ours was in for repair, nothing fancy but did the job.
2025年12月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Stephen, we are so happy to hear that the claim and assessment process went smoothly. We appreciate your patience regarding the parts delay and are glad the repairs met your expectations. Thank you for sharing your experience. I will pass your comments on to the team. Have a great weekend and Christmas from all the team at Fix Auto West Hampstead
⭐⭐⭐⭐⭐The Team Did Well
Overall rating: 5 / 5
I recently had repair work carried out on my Audi A5 by the team at Fix Auto West Hampstead, and I’m extremely pleased with both the service and the final result.
From start to finish, the team were professional, clear in their communication, and helpful in explaining the repair process. The damage involved significant bodywork to the side of the car, including a crease and distortion in a difficult area, so I was keen to see how the finish would turn out.
The workmanship was excellent and clearly done to a high standard:
Metal work: ⭐⭐⭐⭐½ / 5
The crease was properly pulled and reshaped — this clearly wasn’t just hidden with filler.
Paint & blending: ⭐⭐⭐⭐⭐ / 5
The blending into adjacent panels has been done correctly, and even under harsh lighting the finish still looks spot-on.
Overall body finish: ⭐⭐⭐⭐⭐ / 5
If this car were on a forecourt, nothing would flag it as having had previous damage.
As an added bonus, the alloys were resprayed in black gloss, and the finish is excellent — even, clean, and very well applied.
Alloy finish: ⭐⭐⭐⭐⭐ / 5
The gloss level is consistent, the finish is smooth, and it really lifts the overall look of the car. A great extra touch that complements the bodywork perfectly.
I wouldn’t hesitate to recommend Fix Auto West Hampstead to anyone needing quality bodywork repairs, particularly on a premium vehicle. The team clearly take pride in their work, and it shows in the final result.
Karl
2025年12月10日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Karl, we are so happy to hear that you’re extremely pleased with our service and the final result on your Audi A5. We appreciate your positive feedback regarding our team's professionalism, clear communication, and helpful explanations. It's great to know you found the metalwork, paint blending, and overall body finish to be of a high standard. We're also glad the alloy finish enhanced the car's look. Thank you for recommending us! I will pass your comments on to the team. Have a great weekend and Christmas from all the team at Fix Auto West Hampstead
Well, what a great outfit they are.
Well, I can only praise the way I was treated by
this company. Everyone was so kind and helpful.
And Kelly’s voice is so reassuring!
My car looks like new and I am really grateful.
2025年12月12日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Verena, we're so happy to hear that you had such a positive experience with our team! We appreciate your kind words and are so glad your car looks like new. Thanks for your feedback! I will pass your comments on to Kelly and the team. Hope you had a great Christmas and we wish you a very Happy New Year from all the team at Fix Auto West Hampstead.
Great experience
I had a great experience with this garage after bringing in my car with a scratched back bumper. They handled everything smoothly from start to finish. The repair work was great.
They also offered pickup and drop-off service, which made the whole process incredibly convenient and stress-free.
A special shout-out to Kelly, who was very professional, friendly, and understanding. She explained everything clearly and kept me updated the entire time.
2025年12月5日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Alina, we're so happy to hear that you had a great experience with our services! We appreciate your positive feedback regarding the smooth handling, quality of repair work, and convenient pickup/drop-off. We are glad you found our team helpful and informative. I will pass your comments on to Kelly and the team. Have a great week and Christmas from all the team at Fix Auto West Hampstead.
I found the staff friendly and gave me…
I found the staff friendly and gave me a pleasant welcome at the reception coupled with the vehicle being returned in good time. Excellent service.
2025年12月3日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Jonas, we're happy to hear that you found our staff friendly and welcoming, and that your vehicle was returned promptly. Thank you for your positive feedback! I will pass your comments on to the team. Have a great weekend and Christmas from all the team at Fix Auto West Hampstead.
Everything went very smoothly
Everything went very smoothly. Everyone was very helpful especially Kelly. Keep up the good work
2025年12月2日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Ioannis, we are happy to hear that everything went smoothly, and we appreciate your kind words. We're glad our team was helpful. I will pass your comments on to Kelly and the team. Have a great rest of the week and weekend from all the team at Fix Auto West Hampstead.
Great service
Great service! Staff all really friendly and work was done great! Thank you again!
2025年11月13日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Arlinda, apologies for the late response. We're so happy to hear that you received great service and found our staff friendly. Thank you for your kind words and positive feedback! I will pass on to the team. Hope you have a great week and Christmas from all the team at Fix Auto West Hampstead
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Funda, we appreciate your feedback and are so glad you had an excellent experience! We look forward to serving you again in the future.
Have a great week and weekend from all the team at Fix Auto West Hampstead
Excellent service all around
Kelly on reception is excellent , and Gordon was most helpful. Excellent service at West Hampstead Kilburn . Thank you
2025年10月31日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear John, we appreciate you taking the time to leave us a review. We're so happy to hear that you received excellent service. Thank you for your feedback. I will pass your comments on to the team. Have a great rest of the week and weekend from all the team at Fix Auto West Hampstead
Very easy to work with and excellent quality
Very easy to work with and excellent quality. Work finished on time, when it was important for me to collect the car before the weekend. And a last minute minor mark was quickly and efficiently polished away just before delivery
2025年11月7日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Nicolas, we appreciate your positive feedback! We're happy you found us easy to work with and that you were pleased with the quality and timely completion. I will pass your comments on to the team. Have a great rest of the week and weekend from all the team at Fix Auto West Hampstead.
Amazing Service at Fix Auto West Hampstead
Kelly at Fix Auto West Hampstead and the team were incredible in helping me with fixing my car, from booking to pickup — they were friendly, professional, and very understanding. I could not be happier with the service and would definitely come back. Thank you!
2025年11月4日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Christina, we appreciate you sharing your experience! We're so happy to hear that our team was friendly, professional, and understanding while assisting you with your car. Thank you for your positive feedback; we value the opportunity to work with you. I will pass your comments on to the team. Hane a great weekend from all the team at Fix Auto West Hampstead.
The Kelly was so friendly and helpful…
The Kelly was so friendly and helpful over the phone and in person; she answered all my queries and the finished job to my car was excellent!
Thank you very much Fix Auto UK
2025年11月3日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Janet, we're happy to hear that you found our team member friendly and helpful, and that the work on your car was excellent. Thank you very much for your positive feedback! I will pass your comments on to Kelly and the team. Have a great weekend from all the team at Fix Auto West Hampstead.
Job completed with perfection on time
Job completed with perfection on time, kept updated
2025年10月14日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Karsan. we're happy to hear that you were kept updated and the repairs were completed to your satisfaction and on time. We appreciate your positive feedback and thank you! I will pass your comments on to the team. Have a great week and weekend from all the team at Fix Auto West Hampstead.
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Julia, we appreciate you taking the time to leave a review. We are so glad you found our team friendly and the service efficient! I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Immaculate repair
Efficient organisation, good regular communication about the process of my repair, timely completion of my repair, immaculate workmanship.
2025年10月10日
Fix Auto UK - Fix Auto West Hampstead からの回答
Dear Graham, thank you for taking the time and sharing your experience. Its great to hear that you found us to be organised, efficient and the process was clear with regular communication. We appreciate your feedback on the quality of our workmanship and timely completion of the repairs. I will pass your comments on to the team. Have a great week from all the team at Fix Auto West Hampstead.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。