Fjorna レビュヌ 

192
•
TrustScore 5段階評䟡の1.5

1.7

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5぀星のうち1の評䟡

like everyone else DO NOT BUY FROM THIS COMPANY Their email dress isnt even correct to try and return. Basically dont buy from any of these companies that flash up online. 3rd time ive done this a... もっず芋る

5぀星のうち1の評䟡

Not all items arrived Items were not a described, polyester and not linen Items tool over a month to arrive When asked for a return address...no answer Have raised issue with Credit card company... もっず芋る

5぀星のうち1の評䟡

Shorts didnt have pockets as described on the website and the quality was poor - worth £5 in my opinion not £30. Returns option is to pay for postage to Asia and wait 4 weeks for refund. I won't shop... もっず芋る

5぀星のうち5の評䟡

The customer service team were amazing, I ordered a hoodie as a gift but got the size wrong. When I emailed to ask if there was a way to send the item back and exchange it for the new size they were v... もっず芋る


連絡先

1.7

ひどい

TrustScore 5段階評䟡の1.5

192件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

ネガティブなレビュヌの 28に回答しおいたす

通垞2週間以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

1.7

すべおのレビュヌ

(192)

過去12か月のレビュヌ数: 170ä»¶

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5぀星のうち1の評䟡

SCAM COMPANY aka ROSE & MAYFAIR!

AVOID AVOID AVOID AVOID AVOID AVOID

This company were also known as ROSE & MAYFAIR and have vanished leaving people out of pocket. They trade for 2 months and vanish overnight. DONT WASTE YIUR MONEY! Poor quality goods and total scammers.

AVOID AVOID AVOID AVOID AVOID AVOID

2025幎8月14日
自発的なレビュヌ
Fjorna ロゎ

Fjorna からの回答

Hi R Smith, we’re very sorry to read your review and the concerns you’ve raised. We would like to look into this matter directly and clarify any misunderstandings, as this does not reflect the service we aim to provide. Could you please contact our support team at info@fjorna.com with your order details so we can investigate and assist you further? We truly want to resolve this for you.

5぀星のうち1の評䟡

Scammers

They don’t even sell what they advertise and send a completely wrong item and can’t return and get a proper refund, have to pay for shipping to return even though its THEIR fault. Seems like a dodgy company, I would avoid.

2025幎8月11日
自発的なレビュヌ
Fjorna ロゎ

Fjorna からの回答

Hi Faina, we’re truly sorry to hear about your experience and that you received the wrong item. This should not have happened, and we completely understand your frustration. Please contact our support team at info@fjorna.com with your order details so we can investigate this immediately and find a proper solution for you. We want to make sure this is resolved for you as quickly as possible.

5぀星のうち1の評䟡

My jumper came with pulls in it and


My jumper came with pulls in it and didn’t get a refund very uoset

2025幎8月8日
自発的なレビュヌ
Fjorna ロゎ

Fjorna からの回答

Hi Erin, we’re very sorry to hear that your jumper arrived with pulls and that you didn’t receive the refund you were expecting. This is definitely not the experience we want for our customers. Please reach out to our support team at info@fjorna.com with your order details so we can look into this immediately and make it right for you.

5぀星のうち1の評䟡

Impossible returns

Shipped on 26th July, received 27th July. Received the wrong size shoe. Complained and requested return with replacement on 27th July. Several emails later it is the 5th August and so far no help at all. Neither for replacement nor refund, nothing. Just empty useless emails saying they are looking into it. I'm veto upset and frustrated, I feel totally stitched up. I ordered size 7 shoe. I received a shoe 2 sizes too small with no size indicator written on them. Terrible customer service so far. I hope they step up and change my mind.
Don't do business with this company

2025幎7月27日
自発的なレビュヌ
5぀星のうち1の評䟡

Worst online company to buy off..items


Worst online company to buy off..items are shipped direct from a Chinese warehouse although the company is in Holland. Waited 1.5 weeks to receive my order to be wrong! Been trying to liaise via email for over a week to resolve my issue but still waiting. They take at least 24 hours everytime to answer your email.
Wouldn’t recommend using this company who overcharge for items you can get off shein or temu direct

2025幎7月21日
自発的なレビュヌ
5぀星のうち1の評䟡

Avoid avoid avoid!!

Avoid avoid avoid!!!
Fake products direct from China. Company has terrible customer service. You are expected to cover postage costs back to random China warehouse then guess what they don’t refund you!! Joke!!

2025幎7月1日
自発的なレビュヌ
5぀星のうち4の評䟡

Love this Bangle

Received my Bangle today that has 2 screws to lock it . As I have a small wrist this is sometimes difficult to get one that fits. This is perfect. Really pleased with Bangle.
Many thanks.

2025幎7月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Scam

Yet another company misleading you into thinking your buying something from Europe when they are just having the products sent from China, if you even get them ,I didn't. Please no matter how glossy the ads look ,always checkout reviews first

2025幎7月15日
自発的なレビュヌ
5぀星のうち1の評䟡

BEWARE AWFUL COMPANY! This was the WORST experience I have


This was the WORST experience I have ever had with online shopping. Ordered some nice-looking trainers in a size 6.5. They arrived with no paperwork, were nowhere near a 6.5 size and I could not get my feet into them. No size or name on shoes, and very poor quality. Doubtless from China. I followed process for return and Fjorna failed to send a returns label as promised, while saying returns were only valid within 14 days. I sent them back at a cost of £9 to their address in Holland. They were then held in Customs pending my being asked for £15 taxes and duties. They were then returned to me by the courier. Between whiles I reported them to Paypal who kindly took up my complaint and in due course Paypal refunded me the cost of the shoes. If I could give them less than one star, I would.

2025幎6月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Poor after service


I am currently trying to contact Fjorna regarding 3 wall lights that were delivered. One is faulty and I have tried EVERYTHING to contact them; we have even sent a video to show the fault. No replies, not even automated ones in junk/ and their phone number doesn’t work. Very annoying as I like the lights!

2025幎7月11日
自発的なレビュヌ
Fjorna ロゎ

Fjorna からの回答

Hi Paula,

Thank you for your message — we're sorry to hear about your experience, and we truly appreciate you taking the time to share it.

After reviewing our system, we noticed that several messages were received from you this morning between 8:00 and 12:00. It's possible that a technical issue caused a delay or error in how these were processed — we're currently looking into this.

That said, we did receive your earlier message and immediately decided to send out a replacement wall light free of charge, as one of the items was faulty. We're also happy to hear that you’re enjoying the other lights — that means a lot to us! 😊

It’s possible that due to the current high volume, our service team hasn’t yet sent the confirmation email, and we apologize for that. But we can reassure you now: a new lamp is already on its way to you and there's nothing further you need to do.

We truly hope this good news brings some relief after the inconvenience — and perhaps it might even inspire a few more stars on your review 😉.

Thanks again for your patience and understanding.

Warm regards,
The FJORNA Team

5぀星のうち1の評䟡

AVOID AT ALL COSTS they are selling


AVOID AT ALL COSTS they are selling FAKE clothes and when i say bad quality i mean BAD quality white fox tracksuit bought i would be scared to put it in the washing machine its that flimsy it would fall apart
returns is almost as hard as pulling hens teeth like a say AVOID AT ALL COSTS

2025幎6月16日
自発的なレビュヌ
5぀星のうち1の評䟡

Svindel Kina varer

Dette er svindel - fÞrst lang tid og jeg hÞrte ikke noe - fikk ikke til å track varen - så kom endelig varen/vegglampen -knst i tusen biter og "kinavare"

2025幎5月26日
自発的なレビュヌ
Fjorna ロゎ

Fjorna からの回答

Hi Tone,

We’re disappointed by your message and feel the need to clarify the situation clearly.

You did receive the product, which directly contradicts your bank dispute claiming otherwise. Following your claim, you later stated the item was broken and did not resemble the product image. Both cannot be true. Based on these inconsistencies, we had strong reason to believe this was a fraudulent attempt to obtain a refund while keeping the product.

We investigated the case thoroughly and provided the bank with full documentation. As a result, the dispute has been closed in our favor.

Your tracking information was not delivered via email because you failed to provide a valid email address during checkout. Without an email address, it’s not possible for our system to send updates. This is not a system error — it was a missing input from your side.

Despite all this, we still offered you a full refund if the product — damaged or not — was returned to us. You declined this solution. Instead, you are now posting a negative review to misrepresent our brand, even though we followed all procedures and tried to assist you fairly.

We stand by our integrity and the efforts we’ve made to resolve this situation, and we feel obligated to publicly respond to defend against an unjustified review.

Sincerely,
Team FJORNA

5぀星のうち5の評䟡

I absolutely love my candlestick light


I absolutely love my candlestick light .five stars 🌟

2025幎6月9日
Fjorna ロゎ

Fjorna からの回答

Hi Eliane,

Thank you so much for your kind words! 🌟 We’re absolutely thrilled to hear that you love your candlestick light. It means the world to us to know you’re happy with your purchase.

If you ever need anything else or have any questions, we’re always here to help.

Warm regards,
Team FJORNA 💛

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