Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a trackin... もっと見る
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Website makes ordering easy. Shipping was early, and delivery was flawless. We have casement windows in our home. These screens are perfect for that type of window, and easy to install. I order... もっと見る
Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.
This was the best option I could have chosen for screens. Process was simple, and when it wasn't... it was explained in the most fool proof manner ever. Also, they customer support was beyond helpful... もっと見る
企業情報
当該企業による記述
The World's First and Only Flexible Window Screen
連絡先
140 John James Audubon Parkway Suite 102 , 14228, Amherst , 米国
- 888-626-0735
- customerservice@flexscreen.com
- flexscreenretail.com
ネガティブなレビューの 65%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Communication was nonexistent…Do better
Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a tracking number was provided the LTL carrier was not. How do you track a package if you have no idea what carrier has your package?
Customer service was good both times…
Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.
Website was easy to use
Website was easy to use, instructions for measuring were clear and simple to follow
Didn't fit by a large amount and could…
Didn't fit by a large amount and could not get anything but black. Never again.
Great product, not so good customer service
We absolutely love the screens we had purchased a few years ago. We ordered another one and it came damaged. We reached out to customer service and got a quick response. We sent pictures of the screen and the box it came in so cust service could open a claim but haven’t heard anymore from them. We are very disappointed. Product is great! Customer service not so much.
Easy ordering.
The screens fit perfectly!
Great Quality but be cautious about measuring
Great quality screens but the measuring stick or measuring is off. I double checked measurements and screens still bend on the sides like it’s too big. Custom order so you can’t return or exchange. Still waiting on a response from customer service to see if they can help in any way.
You are asking for a review before I…
You are asking for a review before I have even received the product. So, ship me the product first and I'll consider a review.
Screens do not fit
Screens do not fit. They are loose and can easily be pushed out. Very unsafe. Unusable. I have reached out to them via email with no response. Don’t buy these screens if you are unsure of screen placement.
It’s the wrong size
It’s the wrong size. Emailed customer service and no one has reached out to me.
Edges Don't Fit in Slots
The edges of the screens are too fat to fit in our window slots. We tried trimming the extra coating off one side of the frame, which helped some, but it was too easy to remove it all exposing the bare metal, and we accidentally cut the screen in 2 places. Even after that, the one screen we did this to has now popped out.
I love my screens
I love my screens; they are well-made and exactly what I needed. I will be ordering a few more . Thank you!
On time and the correct size…
The screens arrived on time in the size I ordered. I installed them in 15 minutes. I expected them to be lighter in color but I think they will actually work better than color I expected,
This was the best option!
This was the best option I could have chosen for screens. Process was simple, and when it wasn't... it was explained in the most fool proof manner ever. Also, they customer support was beyond helpful and even fixed MY MISTAKES. Will recommend flexscreen to anyone!
Excellent customer service and arrived…
Excellent customer service and arrived quickly. No problems with shipping and saved lots of money
Great Product
Measuring for the window fit was really easy. The screen arrived today, super easy to install & fit was great!
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