FlexScreen Retail レビュー 1,504

TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a trackin... もっと見る

5つ星のうち5の評価

Website makes ordering easy. Shipping was early, and delivery was flawless. We have casement windows in our home. These screens are perfect for that type of window, and easy to install. I order... もっと見る

5つ星のうち5の評価

Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.

5つ星のうち5の評価

This was the best option I could have chosen for screens. Process was simple, and when it wasn't... it was explained in the most fool proof manner ever. Also, they customer support was beyond helpful... もっと見る

企業情報

  1. 画面専門店

当該企業による記述

The World's First and Only Flexible Window Screen


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

1504件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 65%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち4の評価

Wish the website was more clear

I ordered the screen that came with the measuring tool. It wasn't until after i submitted my dimensions that you're supposed to take off 1/16th from your measurements using that tool (written on the back of the tool). I wish the website notified me of that. The screen fits, but is VERY tight and I'm concerned when I have to take it out to clean the window. But that will be an issue next year.

2025年11月12日
5つ星のうち1の評価

Screens were ½inch short on the widths.

Screens were ½inch short on the widths.
I follwed your instructions very carefully.
I had ordered before and had a simialr problem so I called to make sure I was doing it correctly.
I gave the measurement in email and verbally.
Refund? Redo? Never a customer again?

2025年11月7日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Paul,

We're sorry to hear that your screens weren't the correct size. Please reach out to our customer service department, and we can get you some replacement screens that will have that perfect fit! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち5の評価

Excellent screens. Glad we got them.

We were frustrated by the original screens that bent and broke and could not find quality screens locally. Found FlexScreens and thought we would try them out. Great screen material in the flexible framing are perfect for us. We will continue to transition all the screens in our house to FlexScreens. Highly recommended.

2025年11月5日
5つ星のうち1の評価

Terrible “measuring tool” made my screen too short, now they want more money

Flexscreen’s “measuring tool” adjusted the screen size and guess what? It was too short. They suggest I pay more for the right size then pay even more to ship it. No way I’m giving this company any more money, it’s just a scam.

2025年10月27日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Jim,

We're sorry that your screen doesn't have that perfect fit! FlexScreen is a custom-made product built to the specs you send. We do apologize if you had issues with the measuring tool. Please reach out to our customer service department, and they can go over replacement options to get you a new screen with that perfect fit! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち5の評価

Absolutely LOVE our flex screens!

Absolutely LOVE our flex screens!! Once we got the measurements and submitted the screens came very quickly. I had them all (11) installed in a matter of minutes and they look fantastic!! Will definitely be ordering more!!

2025年10月20日
5つ星のうち5の評価

Wow!

Once we. received the screens, we were pleased with the results. The screens fit easily into the slots and look terrific!

2025年10月16日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Jean,

We're very sorry about the delivery issues from FedEx! We hope you're enjoying the screens. If you have any issues, please reach out to our customer service department.

5つ星のうち1の評価

the screens are larger than the…

the screens are larger than the dimensions that were submitted

2025年10月15日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Ronald,

I'm sorry to hear that your screens weren't made correctly. Please reach out to our customer service department and we'll get that corrected right away! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち4の評価

I thought the measuring process was…

I thought the measuring process was entirely too complicated even right down to your YouTube.

I love the way the screen looks. I love the way it pops in, but it doesn’t fit extremely well. It is however a great product and I would’ve bought five but the measuring made me so nervous I decided to buy one which unfortunately was $35 to ship.

2025年10月6日
5つ星のうち2の評価

Many Curse Words with Install

Bought these specifically because I need to be able to install them from the inside. We have narrow pockets, with no pocket at the sill location. These are a huge pain in the butt to install from the inside. Many curse words have been associated with trying to fit these in.

2025年10月13日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello, we're sorry to hear you're having issues installing your FlexScreens. If you continue having issues, please reach out to our customer service team, and they will do their best to help!
Thank you,

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