FlexScreen Retail レビュー 1,504

TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a trackin... もっと見る

5つ星のうち5の評価

Website makes ordering easy. Shipping was early, and delivery was flawless. We have casement windows in our home. These screens are perfect for that type of window, and easy to install. I order... もっと見る

5つ星のうち5の評価

Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.

5つ星のうち5の評価

This was the best option I could have chosen for screens. Process was simple, and when it wasn't... it was explained in the most fool proof manner ever. Also, they customer support was beyond helpful... もっと見る

企業情報

  1. 画面専門店

当該企業による記述

The World's First and Only Flexible Window Screen


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

1504件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 63%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I followed the measuring by the book…

I followed the measuring by the book ans substracted 1/16" and I used the tool provded and I'm 1/16" short

2025年7月31日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Steve,
It sounds like you might need to put on some of the included FlexFit Retention Bumpers to give your screen a tighter fit. If you're still experiencing problems, reach out to our customer service team. You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち4の評価

You did fine

You did fine. The product looks great. The measuring instructions not so much. Screens are just ever so slightly too large to slide into my window frame. 😑

2025年7月31日
5つ星のうち1の評価
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello David,
We're sorry to hear that you're having difficulty installing your screens. Installing and removing FlexScreen is a unique process different than traditional screens. Please view our installation and removal video here for further help. https://www.youtube.com/watch?v=HP6k7BM3ink

5つ星のうち5の評価

Ordered two screens to see if these…

Ordered two screens to see if these really worked as advertised.
Well yes they do. So much easier to install and remove than what we had. No more bent frames for us. Took about three weeks for delivery and they were packed well and came undamaged. Very happy with the experience.

2025年7月29日
5つ星のうち3の評価

Average

Screen was saggy. Quality wasn't as good as the original flex screen in that was in my window.

2025年7月29日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Steve,

We're sorry to hear that your screen in baggy. can you please share some photos with our customer service team and we'll see if there is anything we can do to help! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち1の評価

You Know

No respect and trust.

2025年7月29日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Andrew, We're sorry to hear that you had a poor experience. Please reach out to our customer service team and we'll do our best to help! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち2の評価

Poor follow through

Poor follow through. After measuring all 6 screens 2x and then they come in not marked where to go. I called customer service and left messages....no return calls. Considering the price of the product, there should be better service.
The screens fit is fair at best

2025年7月8日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Bill,

All the screens have the size and location etched on the frame of the screen. We do apologize for the delayed response. If you have any other concerns or issues, please reach out to our customer service team. You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち5の評価

This product is NOT a gimmick and really works!

I was going to order a FlexScreen years ago to replace a screen and frame that was a complete mess. However, what stopped me was the measuring and knowing that if I measured incorrectly, we were out of luck. Now, a tool is used so you are sure to measure properly. A video using the tool would be helpful (maybe FlexScreen can make one), but the instructions are very clear.

2025年6月27日
5つ星のうち2の評価

Caution you will be stuck with no return option!

The instructions to measure are not helpful.
Caution you will be stuck with no return option!

2025年6月26日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Phil,

We're sorry to hear that you didn't find our measuring instructions helpful. If you ever need help with your measurements, please feel free to reach out to our customer service team, where one of our measuring experts would be happy to help you!

5つ星のうち2の評価

They seem cheap and gap on each side…

They seem cheap and gap on each side and waffle. The frame part fits perfectly but they don’t stay rigid top to bottom. I’m sorry I bought all 6 and Would never buy again or recommend them.
Update- some are bowed even when not in the window. It is the screen, not the fit.

2025年6月25日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Laurie,

Sorry to hear you're having an issue with a gap on the sides. It typically does that when the screens are too large for the windows, causing the screen to compress and gap at the sides. Please feel free to reach out to our customer service team with some photos of the issue, and we'd be happy to take a look and talk about replacement options to get you some new screens with the perfect fit! You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち5の評価

Love, Love, Love My New Screens!

Love, love, love these screens! Ordering was easy - what a fantastic measuring tool ! I measured 3x to be sure! The screens are a great fit. They are so durable. I love how easily they are to install and remove, and the look is fantastic! I appreciated the questionnaire to help me know which screen would work best for me. So satisfied! Thanks FlexScreen!

2025年6月26日
5つ星のうち3の評価

Right tool wrong measurement

I used the flex measuring tool and unfortunately this caused the screen measurement to be wrong. I should have used my screen measurement and it would have fit perfectly. I should have trusted my gut indtinct

2025年6月25日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Jayne, we're sorry to hear your FlexScreens don't have the perfect fit! Please reach out to our customer service department, and we can help you get the correct measurements and go over replacement options. You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

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