FlexScreen Retail レビュー 1,504

TrustScore 5段階評価の4

4.2

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち2の評価

Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a trackin... もっと見る

5つ星のうち5の評価

Website makes ordering easy. Shipping was early, and delivery was flawless. We have casement windows in our home. These screens are perfect for that type of window, and easy to install. I order... もっと見る

5つ星のうち5の評価

Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.

5つ星のうち5の評価

This was the best option I could have chosen for screens. Process was simple, and when it wasn't... it was explained in the most fool proof manner ever. Also, they customer support was beyond helpful... もっと見る

企業情報

  1. 画面専門店

当該企業による記述

The World's First and Only Flexible Window Screen


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

1504件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 63%に回答しています

通常2週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

My order was apparently shipped and…

My order was apparently shipped and delivered before I submitted my screen measurements. Now the order is lost in space and no reply about fulfilling my order.

2025年6月27日
自発的なレビュー
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Kevin, It appears your order was shipped on 7/3 and delivered on 7/10. Please reach out to our customer service team if you are having any issues with your order. You can reach our customer service team by email at customerservice@flexscreenretail.com, by phone at 888-626-0735 Mon-Fri 8am-5pm EST, or by chat on our website Mon-Fri 8:30am-4:30pm EST. Thank you

5つ星のうち5の評価

Loved the ease of the process

Loved the ease of the process! Everything done on line - no pushy sales people. Screens arrived well packaged and really WERE simple to install. It's such a pleasure to be able to open my windows and not have bugs sneaking around the edges.

2025年6月3日
5つ星のうち1の評価

No,just No

Way too long to receive screens. Two weeks to receive measuring tool. And another 3weeks to receive screens. Measuring tool is garbage. Anything that has a bow to it does not provide an accurate measurement. I will never buy these again. And yes. I have not even received my screens yet. Even if they are 100% perfect the ordering process is no where near the value of the price and fit. Look elsewhere.

2025年6月7日
自発的なレビュー
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Greg, Your order was placed on May 14th, and the measuring tool was delivered on May 20th. It did ship out the day after your order was placed, and did arrive within the 2-5 business day window that USPS gives. In terms of your FlexScreens, they were produced and delivered in 14 business days of us receiving your measurement. This is within our shipping time frame of 10-15 business days. We do apologize that you're unhappy with the shipment times, but this is a custom-made product and requires time to be produced.

5つ星のうち5の評価

I’ve been deliberating ordering flex…

I’ve been deliberating ordering flex screens and took advantage of their sale. The process from beginning to end was fairly easy. It took me awhile to find time to get the measurements for all my screens, but I appreciated the emails reminders. Once delivered the installation was simple. I would recommend flex screens.

2025年5月5日
5つ星のうち1の評価

Screens don’t fit

I made 2 separate order first without the measuring device flex screen provides, both screens too large for the windows, I made a second order using the measuring device the flex screen process recommended I reduce the size of each screens from my exact measurements, both screens are too small. It is unfortunate because the product seems like a really good one but unfortunately these screens I have do not fit.

2025年5月6日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Nicolas,

We're sorry to hear your screens aren't fitting properly. Please contact our customer service team, and they can help you get the correct measurements and go over replacement options. Please reach back out to us at customerservice@flexscreenretail.com or by calling 1-888-626-0735 Monday-Friday 8:00-4:30.

5つ星のうち5の評価

Everything about buying these screens…

Everything about buying these screens was very easy, from measuring with the special tool shipped quickly to me, to ordering, receiving them fairly quickly and installing them myself. They fit like a dream and popped into place so easily! I highly recommend Flexscreen - 5 stars all around!

2025年5月6日
5つ星のうち5の評価

My experience with Flex Screen was extremely positive!

My experience with Flex Screen was extremely positive. from beginning to end. While placing my order, I needed help re: shipping. A customer service person responded to my email quickly and directly and gave me exactly the help I needed. Then, the measuring process was great--I was sure I'd mess it up but the tool made it foolproof. Finally, the installation was a breeze! I was sure I wouldn't be able to figure it out myself but after watching one 3 minute video, I installed all 3 of my screens in under 5 minutes! They fit perfectly and the process was so simple.

2025年4月30日
5つ星のうち5の評価

The screens are amazing

The screens are amazing. We have always had 1/2 screens on our house, but we always open the top half of the windows. Then they tended to slide down. We are loving the full screens. We also wanted to be able to remove them when needed. Home run!!! It was easy to measure with the provided tool and easy to order. Order came in about 10 days. We are already recommending to others. Thanks!!

2025年5月2日
5つ星のうち5の評価

Looks great

Measure measure measure. If you're not sure, call them. My first try was a failure. I ended up having to talk with their customer support team on the phone to help me measure and make sure their system didn't deduct too much. 2nd attempt fits well and looks great. I may need to order more!

2025年5月7日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello!
We're sorry to hear that your FlexScreens didn't have the perfect fit! Please reach out to our customer service team, and one of our measuring experts will be able to help you get the correct measurements and go over some replacement options. Please reach back out to us at customerservice@flexscreenretail.com or by calling 1-888-626-0735 Monday-Friday 8:00-4:30.

5つ星のうち3の評価

There was confusion with the ordering…

There was confusion with the ordering process which I will accept as user error. I was under the impression that the measuring tool was automatically sent. One screen arrived with a tear at the frame.

2025年4月28日
FlexScreen Retail ロゴ

FlexScreen Retail からの回答

Hello Jerry,

We're sorry for the confusion. Regarding the screen that tore from the frame, please reach out to our customer service team, and they will be able to send you a replacement right away! Please reach out to us at customerservice@flexscreenretail.com or by calling 1-888-626-0735 Monday through Friday, 8:00-4:30.

5つ星のうち4の評価

Works surprisingly well.

Great product.
Works and fits well. I like the low profile.
Very clean looking.

The only reason that it is not five stars is the measuring. You worry that you got it wrong.

In the end it turned out well.
I purchase 6 screens and all fit well.

2025年4月24日

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