Communication was nonexistent throughout the process. Website states 10-15 days order took 30 days. Packaging was absolutely crazy the box was so oversized for what was needed. And while a trackin... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Website makes ordering easy. Shipping was early, and delivery was flawless. We have casement windows in our home. These screens are perfect for that type of window, and easy to install. I order... もっと見る
Customer service was good both times and the screens were easier to install than I thought they would be. Going to purchase again.
This was the best option I could have chosen for screens. Process was simple, and when it wasn't... it was explained in the most fool proof manner ever. Also, they customer support was beyond helpful... もっと見る
企業情報
当該企業による記述
The World's First and Only Flexible Window Screen
連絡先
140 John James Audubon Parkway Suite 102 , 14228, Amherst , 米国
- 888-626-0735
- customerservice@flexscreen.com
- flexscreenretail.com
ネガティブなレビューの 63%に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great screens
We placed our order, measured our screens and they were ready in no time. Great company great screens.
Great product at a fair price
Great product at a fair price. Everything fit perfectly. Our 2nd home with Flex Screen.
Great experienceGreat company
Great experience. Very helpful in providing information for selection of screen, followed up with delivery information and screens were beautiful and loved the flexibility!
Be certain of your measurements and if in doubt reach out to Customer Service for excellent support.
Top shelf Customer Service. This is a great product but you must give them the correct measurements. Customer Service (I dealt with Mike) is super friendly and helpful. I would suggest talking to him before measuring to be sure you do it right. I have now replaced all the screens on my house with FlexScreen.
The majority of my screens fit…
The majority of my screens fit perfectly, but when two didn't fit, they offered to re-do them for a very reasonable price ($10 each). Considering it was my fault as I measured incorrectly, I thought this was a great offer!
Very happy
Moved into a new house that didn't have screens, and decided to give these a try. Ordering was straightforward, and taking measurements was much easier with the tool. The screens fit perfectly, are well made, and I really liked how they came individually labeled so there wasnt any guesswork figuring out which went where. I will be ordering more in the near future to replace a few worn screens.
5 star recommendation.
5 star recommendation.
Was given tool to properly measure windows.
Ordered 4 screens. One was damaged. Contacted customer service, sending a replacement.no problem.
Screens very easy to install. No issues.
OMG we are so happy with these screens
OMG we are so happy with these screens. They send you the tool to assist with measuring opening. The screens arrive and they fit so well. We upgraded to better screen and they are almost invisible. We actually installed one in our front door that is more for looks than use. There is no screen door that wouldn't ruing the looks of our Front Door but with this screen in place it is almost invisible. In fact our daughter says it's just a matter of time before one of us walk into it. Customer service (Mike) has been great with our questions before and after. We are HAPPY.
The screens are great
The screens are great! They were easy to install and look really nice.
Great Screens
The screens are well made, durable and make life so much easier for odd shaped windows.
2 of the screens did not fit AFTER…
2 of the screens did not fit AFTER using the measuring tool.

FlexScreen Retail からの回答
Better than hoped
I just installed our new screens and could not be happier. how often does one get to say that??!?
easy to measure with the Flex tool. received our order in a timely manner.
over the moon with the results. our home is an 1850s Italianate home with unusual window measurements. we have searched for 12 years to the right screen. I ordered 4 as a test and now will be ordering more.
The screens are high quality
The screens are high quality. I measured as indicated with their tool, and the screens don't fit. I may have done it wrong, but as of now, I'm out over $700 for screens I can't use.
Is there any remedy for this?

FlexScreen Retail からの回答
This was an easy process
This was an easy process. I ordered 2 to replace missing ones on my new house. I wish there was a color option as my originals are white. Plus a middle trim would be nice option since these do not but my others do.
Measure twice and cut once.
I carefully measured for my screens. I did notice that one must be careful when measuring not to shorten the telescopic tool when using your tape measure. My tape measure would actually pull the end of the telescopic measurement tool and give me a short measurement. Once I was aware of this I had no problem getting accurate dimensions for my screens. When the screens came they fit perfectly. The old saying, “Measure twice and cut once”, applies to this situation.
Great solution for an old home.
Great product, but in the end was pretty pricey for what it is. There are cheaper alternatives locally, but this was easier to order online, and install at home.
Mike was outstanding
Mike was outstanding! He looked up my previous order and entered the measurements for me! When I had to order an additional screen, he did it again. Wonderful service!
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







