Flight Knight レビュー 308

I’ve contacted them twice now, with no response to my faulty case only used once. Now have contacted Citizens Advice to investigate regarding getting a refund as not fit purpose. I’ll ask them to contact Trading Standards as well.

Suitcase is good and arrived well packaged, however I picked this company as it said 1-2 day delivery as I was going on a flight. I ordered Monday around 7.30am and my suitcase arrived the following Monday afternoon - after I had taken the flight so pointless.

Ordered two bags to Finlad and everything worked perfectly! They came in less than two weeks and were just what I ordered, I couldn’t be happier with my purchase.

I bought my new case from FK a couple of weeks back just in time for my holiday. Loved the case but arrived home, after the return flight to find the corner of the case had collapsed whilst in transit/handling and was split and missing pieces, with the lining coming thru. After a few emails FK have promised my replacement case will arrive in a few days. I do hope so, and I do hope it survives my next trip abroad. If not, I shall be seeking a full refund. My previous luggage has lasted years and years of long haul flights. So to have a case not survive 2 5 hour flights is quite unbelievable. Very disappointing - i will update to say whether my replacement arrives and whether it survives my next trip

Super Ware, schneller Versand. Komplett problemlos und jederzeit gerne wieder!!!

Received malmanufactured suitcase; company ignoring emails and online form messages ...

So far it’s a good piece of luggage. Sturdy and it’s classy. Hopefully they do an extra large then I’ll be sorted

Ordered a cabin case, delayed delivery, only to find it was the wrong one, (their error), too big! Tried to rearrange delivery of correct case but not available! Trying to contact this company is virtually impossible. They have no phone number so you have to rely on completing a form online, which takes upto 48 hours for a response! Finally arranged a return via DPD, awaiting refund. If I only knew how much hassle this company would be, I wouldn’t have bothered ordering from them. Looking at reviews, this seems to be an ongoing problem. My advise-buy from someone else! 😡

arrived on time and was packaged securely. And was exactly as advertised and well made

I am absolutely blown away by the service I received from Flight Knight. Truly amazing & such a rarity in this day & age.
Chloe dealt with me via email & the issue I had regarding my case was resolved without any quibble or uncomfortable questioning.
They really do pride themselves on quality customer care.
The case is lovely & of great. quality. Being solid & well made.
I will definitely be using them again & would highly recommend, not only their service, but the quality of their product.
Well Done Flight Knight..........

The suitcases arrived but alas that's where the excitement ended. Straight out of the box, the larger suitcase was missing a zipper handle and the medium case a "sticky" zipper struggling to move forwards and backwards. Wrote to Flight Knight but absolute silence. They appear to have no intention to resolve. Really poor customer service.

I think the word "experience" is a tad grandiose for describing the receipt of a small suitcase, wouldn't you agree?

Suffice it to say that I am pleased with your cleverly designed suitcase.

I was worried about my order from abroad, if I won't pay customs duty when the goods come from the UK and if the order will arrive at all. I didn't know the eshop. Everything is fine, I didn't pay any shipping or customs, I had the goods at home in a week. It's just a pity they don't have the same suitcase in stock in black, I would order another one.

This case is very sturdy and makes the most of every inch of space whilst meeting cabin baggage regulations. I love my purple one!

My purchase never arrived and despite several emails being sent I did not receive any reply and have had to go to my credit card company to re-coup the £65. Go elsewhere

I ordered 4 cases of which 3 were delivered.
I was charged for 4.
The delivery note confirmed 4 cases, The missing case had been circled by pen.
I could not call for help, the only contact was by email.
I received a reply within a couple of days.
A refund was given with no explanation as to why the case had not been dispatched.
Disappointed about this, but I understand human error does occur.

The suitcase zip isn't strong on the front. It split on the first use and not sure it will withstand future trips. I would not purchase again.

Ordered suitcase due to quick delivery times and given delivery message from DPD or whoever...2 days by delivery had to contact company to be told it was out of stock. Then had to pay more to get 1 day delivery from Amazon.