Flight Knight レビュー 308

perfekt, tank you

Suitcase was perfect until lock would not open on our return home

Broken wheel when I first got it. Reached out multiple times, but with no response. They claim they Get back to you within 24 hrs, in this case, it’s been a whole month of silence. If it can’t be shipped to you without it being broken? Imagine the damage that comes when you have a heavy baggage and travel with this, it will be totally broken. Low quality suitcase, low to absolutely non existing customer service.

Not even 1 star… do not purchases these suitcases!!
Mine has ripped at top, used twice and not worth the money. I’ve tried contacting them to get a refund or replacement. As I’ve had no reply after three emails I’ll be contact the ombudsman to seek advice getting this resolved.

Fast shipping. Good material.

I never received the items I bought, and I never received any shipping information. When I emailed them to ask why I had not gotten any shipping information nor the items after 7 days, they just said that I had failed to give them a Tax number??? I have never recived any request or message about sending a tax number?? I have never been requested to do this by any online company I have bought from earlier either, and let's just say, I am not new to online shopping.... When I answered them saying that I was never asked to provide a tax number, they said I had put in an invalid email and number, which I had not?? I even recived an order confirmation right after paying. Horrible customer service!!

Poor quality cases backed up by non-existent after sale service. Two corners of one case collapsed after three uses, no response to messages sent via Amazon. Wheels on largest size case too small, very unstable and do not turn well. One has now collapsed, like the smaller one, making it impossible to pull.

I sent two emails as per below stated but there are no reply or support from Flight Knight Staff. Service very bad.

On 6 Dec 2022, at 7:50 AM, wrote:
Dear Customer Services Support Team,
Urgent reminder for below 2 matters:
(1) request of official invoice and receipt.
(2) replacement of the defect luggage bag

On Friday, December 2, 2022, 6:10 PM, lwrote:
Dear Support Team,
Kindly send me an invoice and receipt for this purchase order # 18403 amounted to GBP199.99.
Secondly, please note that the largest luggage of the 3 pieces luggages is not in good condition as one of the roller is not touch and not move smoothly ( this condition make the luggage's roller jammed and not rolling as it should be), I would like to request for another good piece.
Waiting for your soonest reply.
Thank you.

used cabin case twice hole came in top corner .contacted 4 times by email as no phone contact still waiting for the so called 48 hour reply from befor christmas . new year and 4 days ago . rubbish service

This ia an amazing and a must buy

Terrible quality, no customer service. All bags broken within first time use

I purchased a set of cases which were delivered on 4th Dec 2022. On the 2x 30" large cases we ordered and received, the plastic brackets on the main handle on each case (same bracket on each case), were missing. I raised the issue with their customer service team (via email as there's no phone number to call) on the same day as the delivery. Despite 4x emails (yes 4x emails!!!) from me to their customer service team chasing for a solution.....we still have NO solution as I'm being ignored! It's now 6th Jan 2023...will I ever get a reply...?!?! POOR! POOR! POOR!

One of thé luggage is broken. On piper side. I contact by mail or by the site. No come back for thé moment

Total lost , After The third flight :
One big cut on One Edge , torn by Pressure , 15 cm
One Wheel Broken out . 2 More Broken But still hopfully until at Home in Place ( now taped as well ), we had to tape it Overall with Tank tape .
We are very Sad About the Cheap quality.and i can Not Hide , that i i am Angry About all Reports have now to be Done , Bagage Report claim with the dealer to geht the Money back .
Thin Plastik , ist was a x mass present .
We bought a Bundel , an we Want our Money back by Sending This cheap Plastik back to the dealer .
The Other small Bagage will go back without Any use .
This bag ( the big silver bag ) Looking like a Alu . :-(
Do Not Buy , Save Your Money.

Bad customer service, product wheels are damaged, no security lock where they did promote that on their website...

Shocking quality, purchased 4 cases and all wheels are buckled with weight of 19kg, I’ve had to buy new ones while away on holiday with them, do not buy, use Tripp or someone else

It is broken and No one of the company is answering me. All in all very disappointing!

Horrible costumer service. I bought a set of luggage that because of their mistake it’s been sent back to the company before being delivered to my house.
Now I’m trying to contact and sending emails to Flight Knight for a few days and simply no response.
I just want the luggage’s I ordered and paid to arrive In my home.